102 El Paso Street, San Antonio, TX 78204, United States of America
#173 of 315 hotels in San Antonio
Guests' ChoiceBased on 572 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
8.0
Facilities
7.6
Staff
8.4
Value for money
7.7
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2024
Adrien
FranceClean, not far from Downtown. Comfortable and quiet. Gym room
Stayed in March 2024
Reviewed: March 2, 2024
Kari
CanadaRoom looked out to freeway and had a very bright security light shining right into the room all night. Elevator was a bit dirty.
Free parking, breakfast included, comfy beds and pillows, nice spacious suite room. had a pool but it was too cold to enjoy that. Walking distance to downtown area. The room cleaning staff was amazing.
Stayed in March 2024
Reviewed: January 30, 2024
Jessa
United States of AmericaIt is really close to downtown so you can just leave your car at the hotel parking instead of paying public parkings. A good 15mins walk to the Historic market, The Alamo and Riverwalk. The complimentary breakfast is good too. It is not that expensive so really worth the money.
Stayed in January 2024
Reviewed: January 14, 2024
Jennifer
United States of AmericaThe breakfast wasn’t that good and the pancake machine broke down before I got a chance to get some.
Staff was nice, clean and comfortable stay!
Stayed in January 2024
Reviewed: December 29, 2023
Judith
United States of AmericaNo complaints
Great customer service
Stayed in December 2023
Reviewed: November 26, 2023
Pankaj
United States of AmericaBathroom didn’t have a wash basin, it was outside.
Conveniently located near San Antonio downtown. Friendly staff, nice warm breakfast, free parking.
Stayed in November 2023
Reviewed: November 11, 2023
Thomas
United States of AmericaOk
Ok
Stayed in November 2023
Reviewed: November 7, 2023
Lindsie
United States of AmericaThe elevator was old and slow
It was clean, quite and the breakfast was delicious. All of the staff was very nice.
Stayed in November 2023
Reviewed: November 3, 2023
Jose
United States of AmericaThe loud music at night from the club next door
N/A
Stayed in October 2023
Reviewed: November 2, 2023
Erica
United States of AmericaPool water was extremely cold and unable to use.
Spacious
Stayed in October 2023
Reviewed: October 24, 2023
Jeffrey
United States of AmericaThe breakfast was excellent, the Management and staff were excellent and accommodating. The beds and pillows were very comfortable.
Stayed in October 2023
Reviewed: October 16, 2023
Sapto
United States of AmericaThe elevator only one so have to wait quite long. I think already old it’s time to upgrade
Included hot breakfast
Stayed in October 2023
Reviewed: October 11, 2023
Virginia
United States of Americait had a very bad smell of smoke and like fabuloso cleaning product mixed smell and the room had spots that were not detailed for example the tissue box plastic cover had toothpaste spit like if someone spit and it had splashed on there and wasnt wiped.. There is also a club next to the window that had music blasting, it was hard to sleep until about 1 am they closed
the receptionist was very helpfull and sweet, she even called our room after we checked in to make sure we where good and to check if we needed anything
Stayed in October 2023
Reviewed: September 25, 2023
Delia
United States of AmericaThe club nearby was too noisy. While that can’t be helped, it was difficult to sleep.
We did not eat breakfast. My grandson enjoyed his “living room”. Cleanliness is important to me.
Stayed in September 2023
Reviewed: September 11, 2023
Lizandra
United States of AmericaHad to be changed from room cause the mattress of the Sofa bed was stained and a light bulb was not working. New room was decent, but really they need more illumination on the room. Only lamps available and mirror light wasn’t that good. Staff was very diligent and quick in getting us a new room and making sure we were ok
Location is very near downtown
Stayed in September 2023
Reviewed: September 4, 2023
Mireya
United States of AmericaWe arrived to the room and there was still some clothes left behind from the previous guest. One of the towels was dirty and it was folded. The location was the best and there wasn’t enough parkingZ
The staff was so helpful and nice!
Stayed in September 2023
Reviewed: July 28, 2023
Alicia
United States of AmericaThe only complaint was that the washer did not work, and the elevator took forever, we had to take the stairs most of the time.
Everything was wonderful. The rooms were big, the pool was nice, the music from the bar across the street was awesome!! The river walk was close enough to walk to so that was nice!!
Stayed in July 2023
Reviewed: July 18, 2023
Michael
GermanyBig rooms, clean, good breakfast. Good choice for visiting San Antonio.
Stayed in July 2023
Reviewed: July 17, 2023
Mata
United States of AmericaThe only thing wrong was some of the outlets didn't work to charge my phone and our clock in there didn't work at all. But other than that it was a great stay. Will stay there again. Just would have liked to check in a little sooner. Than the normal check in time.
It was clean close to downtown and the staff were nice.
Stayed in July 2023
Reviewed: July 16, 2023
Shawana
United States of AmericaHow the carpet smells and the hotel needs to be renovated. Smells like mold.
How kind the people are that work the front desk.
Stayed in July 2023
Reviewed: July 9, 2023
Alex
AustraliaMicrowave plate missing
Location was great. The room was clean and spacious. The air-conditioning worked well and the breakfast was fantastic
Stayed in July 2023
Reviewed: July 4, 2023
Sangram
United States of AmericaOverall Cleaning can be improved.
Breakfast
Stayed in July 2023
Reviewed: June 19, 2023
Carlos
United States of AmericaPancake maker leaves pancakes under cooked and swimming pool area was small but ok for kids .
Breakfast was great, and the area looks safe, but too much construction going on in the area
Stayed in June 2023
Reviewed: June 14, 2023
Sammymcg
United KingdomFurther from town centre than we thought, 25 min walk to the Alamo. No hot water and very low water pressure on our first night so cold showers
Room was very big, bed very comfy
Stayed in June 2023
Victoria, Canada
Vilamoura, Portugal
Daytona Beach, USA
Durham, USA
Paris, France
Los Mochis, Mexico
Singapore, Singapore
Ehrwald, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content