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  5. Reviews of Holiday Inn Express Hotel & Suites Southfield - Detroit, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Southfield - Detroit, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

25100 Northwestern Highway, Southfield, MI 48075, United States of America

#9 of 13 hotels in Southfield

Guests' Choice

Review Score

Based on 197 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    8.1

  • Facilities

    7.2

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 20, 2023

    6.0
    It was a good trip/stay
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    It wasn’t as clean as I would like it

    Room was comfortable

    Stayed in July 2023

  • Reviewed: March 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door handles in 233 was broke on all doors

    Stayed in March 2023

  • Reviewed: October 12, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night

    I paid more than I would have liked because there was a hot breakfast available. Most hotels have breakfast till 11 am. I did not realize it was such a short time for breakfast 7 am - 9 am. I missed the breakfast which disappointed me. I ended up going out for breakfast which cost me even more $$.

    Stayed in October 2022

  • Reviewed: August 22, 2022

    8.0
    Decent but rooms could be cleaner and cooler.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room was too hot- couldn’t control ac. Bathroom floor an shower walls, door were not clean. bed was not comfortable Breskfast should go til 10:00 on weekends

    The location was great. The staff was really nice! Breakfast was good

    Stayed in August 2022

  • Reviewed: August 1, 2022

    7.0
    I feel like the room could’ve been clean a little bit better it was taped to the wall.
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    the room I had was not that clean

    i loved the Location and the staff was super nice.

    Stayed in July 2022

  • Reviewed: July 21, 2022

    8.0
    it met all our needs for our stay. Staff was very nice and accommodating.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    the people running and jumping on the floor above us.

    It was convenient to everything that we were doing, price was good, large for the amount of days we stayed.

    Stayed in July 2022

  • Reviewed: July 19, 2022

    7.0
    A mixed bag, but we will stay here again.
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    the daytime staff was rarely at the front desk. I had to ask for towels and wash clothes because the room only had 2 sets. I had to ask for bedding for the pullout couch. these things should have been in the room. the shower door didn’t stay closed and so when my children showered for for the first time there, they floor got wet. this revealed lots of hair on the floor that hadn’t been properly cleaned. Although the hotel is non-smoking, it smelled like smoke in the halls and room, but not overwhelmingly so. The one breakfast staffer I did see was not friendly and did not speak. Breakfast should have some variation!! the word pancake was on the wallpaper, so I thought that would be offered. it wasn’t. please add pancakes or waffles to the breakfast menu. non dairy options would be great as well. Our room cards were deactivated twice over our four day stay. that was a bit inconvenient.

    I loved that we could walk to get something to eat and that there was a bus stop right out front. I loved the size of the room and bathroom. I appreciate an actual suite and not one room with a half partition and one tv that other hotels call a suite. I loved that there was a hot tub. I loved Andy on the night staff. loved the shower once it was fixed.

    Stayed in July 2022

  • Reviewed: July 13, 2022

    7.0
    convenient friendly staff great breakfast
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    the air didn’t work in the room

    spacious

    Stayed in July 2022

  • Reviewed: May 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pricing was on the high for the value

    Stayed in May 2022

  • Reviewed: April 20, 2022

    7.0
    Good
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    no lifeguard was a little nerve wrecking but it’s cool half the lights in my room didn’t work

    Stayed in April 2022

  • Reviewed: April 18, 2022

    7.0
    It was decent. Beds were comfortable. Front desk was friendly.
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    the suite was dusty, the remote didn’t work, no house keeping during visit 2 nights & 3 days

    visiting town for the holiday

    Stayed in April 2022

  • Reviewed: April 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • One-Bedroom King Suite
    • Stayed 2 nights

    None of our rooms (several friends) were particularly clean, a couple had to get new room since they were unmade after previous tenants or left dirty. I had toilet paper sitting in the toilet upon arrival, and the bath soaps/shampoos were empty.

    The bed was comfortable and the room was spacious. The staff was kind and helpful when it came to frequent needs for the place being less than well kept.

    Stayed in April 2022

  • Reviewed: February 28, 2022

    6.0
    Two issues
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There was an overwhelming smell of weed smoke which when I was checking out the staff expressed they smelled too by never apologized for. Also, because of people holding parties on their room parking was very limited.

    The size of the room and location was very nice.

    Stayed in February 2022

  • Reviewed: February 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I had two tvs in my room and only one remote, the hallway was freezing , the couch had a piece of steel sticking out of it and little holes in the couch , there was way to much chlorine in the jacuzzi area it burned my eyes terribly i could barely sit in there long

    I like that my neice enjoyed herself

    Stayed in January 2022

  • Reviewed: December 18, 2021

    8.0
    it was a quite well deserve rest for me
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    clean safe lighting

    Stayed in December 2021

  • Reviewed: December 3, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night

    It needs and update. Torn furnishings.

    Stayed in December 2021

  • Reviewed: September 9, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    trash bin outside the door

    Stayed in September 2021

  • Reviewed: September 2, 2021

    7.0
    Weekend Stay
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    That we were right by the entrance

    The room having the two areas (living room and bedroom)

    Stayed in August 2021

  • Reviewed: August 15, 2021

    8.0
    very convenient stay
    • Business trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    There wasn’t really anything not to like

    it’s a great place looks greats and in a great location, has great restaurants around to get food.

    Stayed in August 2021

  • Reviewed: July 28, 2021

    7.0
    Nichols Vacation
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints

    Nice landscaping and beautiful flowers

    Stayed in July 2021

  • Reviewed: July 13, 2021

    6.0
    It was accommodating but I will look into other hotels going forward. This is convenient for things
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night

    the front desk was ok. She could not find my reservation for 2 rooms and I had to pay the regular price.

    We had asked for early checkin and we had to sit in our car until noon time. I have stayed at this hotel several times and this time I was not happy. Then they lost one of my reservations and i am seeing that i am being charged for 3 rooms

    Stayed in June 2021

  • Reviewed: July 12, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was rude and very unhealthy

    The problem l had Was the pull out bed was full of bugs

    Stayed in June 2021

  • Reviewed: June 2, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that it takes so long to receive my deposit back

    I liked how nice the room looked and how clean it was

    Stayed in May 2021

  • Reviewed: May 20, 2021

    8.0
    good
    • Leisure trip
    • Group
    • One-Bedroom King Suite
    • Stayed 1 night

    Didn't do breakfast at the hotel and I was 10 minutes away from where I needed to go in Detroit.

    Stayed in May 2021

Showing 1 - 25

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