5418 South Bay Road, North Syracuse, NY 13212, United States of America
#3 of 4 hotels in North Syracuse
Guests' ChoiceBased on 305 hotel reviews
7.0Cleanliness
7.8
Comfort
7.8
Location
8.4
Facilities
7.2
Staff
8.2
Value for money
7.1
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Ernest
United States of AmericaThe room was nice, clean
Stayed in April 2024
Reviewed: April 9, 2024
Shirley
United States of AmericaI didn’t like that the refrigerator was hot, the ice machine on our floor was out of order, not enough plug ins in the bathroom for curling irons, etc. and the safe would not lock.
We were there long enough to tell.
Stayed in April 2024
Reviewed: April 1, 2024
Marie-lou
CanadaThe breakfast was really basic, no orange juice for 3 days, the other juices were just colored water. Pancake maker was broken. 2 out of 3 morning we were there they ran out of food (sausages, eggs) around 8:30.
Friendly staff (Steve was great and very helpful).
Stayed in March 2024
Reviewed: March 15, 2024
Melissa
United States of AmericaThe room was hot for our liking and due to being winter was unable to put cold air on to cool Down otherwise it was a great room and clean
Clean and convenient
Stayed in March 2024
Reviewed: March 8, 2024
Paul
United States of AmericaI specifically booked this hotel because of the shuttle service to the airport. However, when I checked in I was told that service was unavailable so I was very disappointed.
Friendly front desk staff. Location to airport.
Stayed in March 2024
Reviewed: March 4, 2024
Emma
CanadaElevator and pool closed with no warning
Clean and comfortable
Stayed in March 2024
Reviewed: March 3, 2024
Alana
United States of AmericaElevator was out of order. No one offered to assist with bags while I was managing them and a baby after midnight. The vent in the bathroom is missing the cover and looks nasty. The thermostat works but was very old/broken. Food on the floor from prior guest.
Staff was kind. Decent breakfast. Short shuttle rides to and from the airport.
Stayed in March 2024
Reviewed: February 26, 2024
Tyler
United States of AmericaLots of small issues, like no lotion, missing towels, many small items in need of repair, lack of detailed cleaning. It didn't feel like a culture of service and pride was the norm.
Friendly and helpful staff.
Stayed in February 2024
Reviewed: February 26, 2024
Paige
United States of AmericaThe complimentary breakfast was not up to par, there was no eggs available ,no fresh fruit and the only bakery items available were stale white or wheat bread. When I inquired about whether there were more eggs being cooked I was told there weren't any because the trucks never came.
The cleanliness
Stayed in February 2024
Reviewed: February 26, 2024
Nayeli
United States of AmericaThe pool smelled like mold and and whole area smelled bad
The room and gym was nice breakfast was okay
Stayed in February 2024
Reviewed: February 25, 2024
Philip
United States of AmericaThe reservation we made. We were asked to have a different room because the room we had reserved was not clean yet. It was after 4 pm when we had checked in.
The breakfast choices were more than we expected.
Stayed in February 2024
Reviewed: February 25, 2024
Mary
United States of AmericaWhen we checked in and went to our room the room wasn’t clean from the previous tenants. When we went to breakfast half of the food was gone no one was refilling and it was only 8:00am
It was in a good spot. The staff was nice
Stayed in February 2024
Reviewed: January 31, 2024
Bonnie
CanadaI was traveling for work … was told since I booked thru Booking.com my receipt would come from them … I never received one which I needed to be reimbursed from my employer.
Very close to the airport … I got in at midnight so was happy to see a bed.
Stayed in January 2024
Reviewed: January 28, 2024
Betsy
United States of AmericaThe elevator was scary and it made scary noise like it was going stop then it began to shake. The bathroom were nice and new but there was no place for the toilet paper and it would end up rolling all over the floor. The pool wasn't working, a little disappointed. Seems like if we are not going to use the amenities we shouldn't have to pay for them, so we were changed for full price. Didn't like hearing voices late at night from a few rooms down the halls.
The breakfast was good but the lady that work it was always on her phone talking. The room was modern and bright, the bed was comfortable.
Stayed in January 2024
Reviewed: January 16, 2024
Penny
United States of AmericaThere was no late check out, flew in late and had to pay for 2 nights.
It was near the airport
Stayed in November 2023
Reviewed: January 7, 2024
Douglas
CanadaBreakfast was mediocre, however the price of the accomodation was not high.
Stayed in January 2024
Reviewed: November 21, 2023
Cindy
United States of AmericaDeadbolt didn’t work. Bathtub looked dirty.
Location
Stayed in November 2023
Reviewed: November 20, 2023
Gijs
United States of AmericaHalf the breakfast options were unavailable
Proximity to airport
Stayed in November 2023
Reviewed: November 11, 2023
Sally
United KingdomComfort, warm and clean. Staff friendly and helpful
Stayed in November 2023
Reviewed: October 25, 2023
Carson
United States of AmericaA lot of construction and renovation, but that’s not the hotel’s fault.
Nice front desk staff and shuttle driver.
Stayed in September 2023
Reviewed: October 22, 2023
Martha
United States of America4 of us had an extremely long wait for the shuttle at the airport. As a solo traveler, I was glad to have others out there with me. But I am still wondering why we kept being told he'd be there in a few minutes???
Very clean, quiet, and comfortable room Friendly staff, mostly Outstanding breakfast buffet
Stayed in October 2023
Reviewed: October 17, 2023
Gene
United States of AmericaCould hear the upstairs people hard footing ALL NIGHT LONG
Stayed in October 2023
Reviewed: October 11, 2023
Vandana
United States of AmericaNext to the airport with complimentary shuttle services.
Stayed in October 2023
Reviewed: October 10, 2023
Rebecca
United States of AmericaLock on door didn't work. No hairdryer
Very minimal breakfast. Eggs like rubber.
Stayed in October 2023
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