Kat and Karen were great!

Stayed in March 2024

Parking is only Valet parking at $50 per night. That’s ridiculous. Won’t be staying here again because of that reason.

Good location, secure, clean, and good staff.

Stayed in October 2023

There wasn't a light, just lamps which made the room relatively dark.

The room was fairly big, and comfortable.

Stayed in November 2023

That I have to pay parking

Stayed in September 2023

sink drain in bathroom was very slow. coffee in room was not replaced (had to go down and ask for more at desk), but the coffee was good.

Friendly staff and good location

Stayed in February 2023

they kept putting hold on my card, 150$ every day, charged for the full stay and then effectively put hold on the same amount (now I can’t use it for 30 days!)

location

Stayed in January 2023

There was an advertised price of $14.99 for the morning breakfast and the actual price was $25, which was expensive for what was provided.

Stayed in November 2022

Expensive parking. Homeless around. No free breakfast.

Stayed in November 2022

road noise

location

Stayed in October 2022

Micro wave oven in rooms. I hate having to go downstairs.

Stayed in October 2022

The hotel could use a little more upkeep. Felt a little dated. Everything seemed a little flimsy/cheap.

The best part of the stay was the incredible view of the bay from the room.

Stayed in October 2022

Far from almost everything, long walks from downtown. Closer to little Italy and trolley station, but still need to walk 7 blocks, which in a hot weather is not very pleasant! No restaurant and only a small bar area which is not open every day.

The room is ok, comfortable bed and temperature. The staff was good and kind.

Stayed in August 2022

was quite far from the city centre, poor public teansport, the area did not fee safe at night.

Was very clean with friendly staff.

Stayed in August 2022

The staff at the reception should speak with the client instead of looking at their phone or speaking in their mother tongue between each other.

The location is perfect and the beds are so so confy.

Stayed in August 2022

Elevators were a little concerning since they shook every time you used it. The area is also a little sketchy but not horrible.

Location wise it was 15-20 min away from everything I wanted to do and see.

Stayed in August 2022

charging for parking lot

close to down town

Stayed in July 2022

I didn't have a good view, I received what I paid for. However, considering the length of time of my stay a better view would have been welcomed. Housekeeping is understaffed. I overheard several people complaining about the rooms (i.e. lights in bathroom, and view). I believe if management completes the needed renovations most of the complaints will subside. For example, the bathtub in my room showed signs of age and noticeable mold in the tile grout. I did my best not to complain and just look the other way.

The hotel is within walking distance to restaurants and public transportation. I did not have a car and was able to move around the city easily. The staff was friendly and accommodating.

Stayed in August 2022

Water pressure for shower, lack of towels in room and older shower/tub

Extremely helpful staff

Stayed in August 2022

It was not possible to add the name of my company on the invoice, which I would have needed for reimbursement.

Stayed in August 2022

The fact that management not the front desk staff helped with getting me into the double queen I booked for. They lied to me daily and said they were going to move me and everyday they did not.

Housekeeping was super nice and sweet. Kept things clean and organized. Came to every little need.

Stayed in August 2022

Very nice location. Right by freeway. Little Italy and Gaslamp Quarter are only 5-20 minutes away by foot. Room was nice, as expected. Having to pay extra for parking was a bit of a bummer.

Stayed in August 2022

The Cafe only could be charged to the room

Staff was very helpful. Jocelyn Laredo was especially helpful

Stayed in July 2022

Breakfast should be included or at least give the option to just buy breakfast. If you want it, you have to upgrade your whole package. Apart from that, all is great. Needing the access card for everywhere isn't ideal but understandable as it's for security.

The locaion is great, right beside little Italy and very close to the gaslamp quarter. Ideal for someone who can afford to eat out. There is a great farmer's market on the doorstep on Saturdays too.

Stayed in June 2022

Noise from the street, dirty tub, hair an paint of the tub are peeling. No other toiletries except soap. No restaurant but in booking.com says can have breakfast but pay separately. Location not good a little far to walk to the restaurants.

Bed and the room. Staffs are friendly. Can see the view of the bay side.

Stayed in May 2022