7725 Sossaman Lane, Concord, NC 28027, United States of America
#25 of 25 hotels in Concord
Guests' ChoiceBased on 372 hotel reviews
4.8Cleanliness
5.3
Comfort
5.4
Location
7.6
Facilities
5.3
Staff
7.0
Value for money
5.9
Free WiFi
6.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 1, 2024
Komendat
United States of AmericaNothing really
The lady at front desk was really sweet and helpful!
Stayed in March 2024
Reviewed: June 18, 2023
Denise
United States of AmericaThe front desk clerk wasn't sure how to ck me in because I made the reservation through booking.com. Someone came to help her. It wasn't showing I had paid. Then she found I did but their system wouldn't let them ck me in as if I had. She asked for the card I used. She said that wasn't the 1 I used. I assured her it was. She swiped my card & told the original clerk they had to run my card again & she should be able to take it from there & she left. So now I've paid twice. The clerk made a note on my receipt for the staff to reimburse me the next morning when I ck out bc I was accidentally charged twice. Umm, it was not an accident. At this point, I have to get ready for the concert that starts in 1 1/2 hrs & I want to be early. I take my luggage to the room. There was no curtain in the window. I could dress in the bathroom but I wasn't dealing with it when I got back so I went to the front desk & asked if I could get a curtain or blanket to throw up there, but she transferred us to another room. We take our belongings to the other room which was on a completely different floor. The next morning the clerk didn't know how to do reimburse me so she got someone to help. Again, a lot of confusion. They were talking about how the clerk was switching people to different rooms & not putting it into the system right & she would be written up. They weren't talking directly to me but among themselves including somebody I couldn't see in the room beside them. It seemed to me the original clerk may have been training. I never received an apology, more of it was kind of my fault for not booking through them. I could add more details about the whole thing, but hey, the concert was great & I got my money in a few days. I don't need fancy, but this was definitely not the most pleasant experience.
It was close to the venue of a concert that we were there for.
Stayed in May 2023
Reviewed: May 11, 2023
Daphne
United States of Americainfestation of Roaches, the prostitution,Drugs , Noise
convenience
Stayed in April 2023
Reviewed: May 1, 2023
Trina
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: April 25, 2023
Tebbutt
United States of AmericaLess noisy
No breakfast
Stayed in April 2023
Reviewed: April 18, 2023
Robert
United States of AmericaThere was no shower curtain in the shower and no trash can in the room. Went to desk to see if these item could be put in my room. Staff said they would bring them to my room. They did not bring them, so I had to go back to desk after waiting over a hour. Had to hang my own shower curtain, and never received a trash can. Also went to front desk 2 times and no one was there, they were outside taking a smoke break.
Stayed in April 2023
Reviewed: March 10, 2023
Karen
United States of AmericaIt was old. No trash can in room, had go to desk for remote. Had to wait 2 hours to check in. Rooms need to be cleaned.
the location
Stayed in March 2023
Reviewed: December 4, 2022
Marjorie
United States of Americait certainly could use updates. carpet in hall was very dirty could use steam cleaner. had to change my own sheets get my own towels
close
Stayed in November 2022
Reviewed: November 17, 2022
Tamara
United States of AmericaRoaches
Location
Stayed in October 2022
Reviewed: October 11, 2022
Amanda
United States of AmericaThe entire place has an odor. The smell of Marijuana was everywhere as well as a foul garbage or sour food smell. They cleaned the best they could for not havin enough staff but the place needs care. There's mold throughout the bathroom and on shower curtain but there's also no ventilation in the bathroom which makes it's all wet.
It was cheap and conveniently located to the venue we were in town for and staff was friendly
Stayed in October 2022
Reviewed: September 28, 2022
Amy
United States of Americanot very clean. smelled of pot the whole time we were there
convience to concert
Stayed in September 2022
Reviewed: August 28, 2022
Kimberly
United States of Americaenvironment needed to be cleaned up
location
Stayed in August 2022
Reviewed: May 31, 2022
Kp
United States of AmericaMy room was asaugned to a different person after I'd been there foe 2 days. People tried to enter my room. The smoking of marijuana was horrible . Smelled up the hallway and ar exit door. Had to go retrieve my own clean towels. The general manager was Rude.. accused me of not having this registration. 3 times the staff knocked at my door.. but not with linens.
Location to my event.
Stayed in May 2022
Reviewed: May 24, 2022
Alison
United States of Americalots of loud guests through the night. from midnight till 3:30 am. Loud talking at 6am. room was not totally clean and towels were dirty.
low cost. close to a main road, gas station, and restaurants.
Stayed in May 2022
Reviewed: May 2, 2022
Wendell
United States of AmericaIt didn't have any utensils and paper towels and their was no remote for the TV and went to the front desk to get a remote and it still wouldn't work
The location is good
Stayed in May 2022
Reviewed: April 22, 2022
Jason
United States of AmericaEverything
Nothing
Stayed in February 2022
Reviewed: April 7, 2022
Tammie
CanadaLack of cleanliness. 10 years ago this was the nicest place to stay. Perfect loction, staff was super, rooms were comfortable. It has really gone downhill
Location
Stayed in April 2022
Reviewed: March 22, 2022
Star
United States of AmericaThe cleanliness
Stayed in February 2022
Reviewed: March 17, 2022
Johnson
USAPrice wise A good location. Room wasn't really cleaned or safe..Table fell over on the floor from the base as soon as I walked in and sat my stuff down. I've stayed here several times.. I always need to be moved at least once due to things that should already be there. Walking back and forth to get my own towels because their usually not in the room.
Location
Stayed in March 2022
Reviewed: February 5, 2022
Linda
United States of AmericaIt could use a MAJOR CLEANING.
The facility was in a fantastic location for what we were there for.
Stayed in November 2021
Reviewed: January 19, 2022
Pklove3
United States of AmericaStove didn't work Tv was to small Wires hanging out of wall
Room was clean staff was friendly.
Stayed in January 2022
Reviewed: January 19, 2022
Pklove3
United States of AmericaThe room I stayed in had not been vacuumed or Swept. There were roaches found everyday. My towels had stains on them(went and bought my own). Shower curtain pole was broken and had stains on it. Crumbs in the chair and drawers. Writing all over the bathroom wall, and kid stickers on almost everything. I felt better with my stay after I went and bought cleaning supplies and cleaned it up. The hotel should really think about updating the appliances and painting. Honestly I didn't wanna ask for anything from staff considering I read the reviews and they were exactly what I had. No house keepers ever stopped by the room either, wasn't sure there was one. I wasn't expecting it to be any different from what I read.
The Front Desk was very friendly and helpful. Great Tv.
Stayed in January 2022
Reviewed: November 8, 2021
Diane
United States of AmericaAir Conditioning didn't work, exhaust fan in bathroom ready to fall out of ceiling, constant dope smell in hallways.
Staff responded to maintenance promptly. Location is great.
Stayed in November 2021
Reviewed: September 19, 2021
Shannon
United States of AmericaThe bed was extremely uncomfortable, the pillow weren't even half a pillow, all three together didn't even make one. The bathroom was dirty. Every time we would leave and come back our room would smell like Marijuana...very disappointed!
Location and the AC worked well.
Stayed in September 2021
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