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  5. Reviews of HomeTowne Studios & Suites by Red Roof Charlotte - Concord

Reviews of HomeTowne Studios & Suites by Red Roof Charlotte - Concord This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7725 Sossaman Lane, Concord, NC 28027, United States of America

#25 of 25 hotels in Concord

Guests' Choice

Review Score

Based on 372 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.4

  • Location

    7.6

  • Facilities

    5.3

  • Staff

    7.0

  • Value for money

    5.9

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 1, 2024

    6.0
    I enjoyed it
    • Leisure trip
    • Couple
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    The lady at front desk was really sweet and helpful!

    Stayed in March 2024

  • Reviewed: June 18, 2023

    5.0
    It wasn't the most pleasant experience.
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk clerk wasn't sure how to ck me in because I made the reservation through booking.com. Someone came to help her. It wasn't showing I had paid. Then she found I did but their system wouldn't let them ck me in as if I had. She asked for the card I used. She said that wasn't the 1 I used. I assured her it was. She swiped my card & told the original clerk they had to run my card again & she should be able to take it from there & she left. So now I've paid twice. The clerk made a note on my receipt for the staff to reimburse me the next morning when I ck out bc I was accidentally charged twice. Umm, it was not an accident. At this point, I have to get ready for the concert that starts in 1 1/2 hrs & I want to be early. I take my luggage to the room. There was no curtain in the window. I could dress in the bathroom but I wasn't dealing with it when I got back so I went to the front desk & asked if I could get a curtain or blanket to throw up there, but she transferred us to another room. We take our belongings to the other room which was on a completely different floor. The next morning the clerk didn't know how to do reimburse me so she got someone to help. Again, a lot of confusion. They were talking about how the clerk was switching people to different rooms & not putting it into the system right & she would be written up. They weren't talking directly to me but among themselves including somebody I couldn't see in the room beside them. It seemed to me the original clerk may have been training. I never received an apology, more of it was kind of my fault for not booking through them. I could add more details about the whole thing, but hey, the concert was great & I got my money in a few days. I don't need fancy, but this was definitely not the most pleasant experience.

    It was close to the venue of a concert that we were there for.

    Stayed in May 2023

  • Reviewed: May 11, 2023

    4.0
    PISS POOR
    • Couple
    • Studio King Room Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    infestation of Roaches, the prostitution,Drugs , Noise

    convenience

    Stayed in April 2023

  • Reviewed: May 1, 2023

    6.0
    • Couple
    • Studio King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: April 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Studio King Room Disability Access Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Less noisy

    No breakfast

    Stayed in April 2023

  • Reviewed: April 18, 2023

    6.0
    Happy with location, just need to fix some things.
    • Leisure trip
    • Group
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights

    There was no shower curtain in the shower and no trash can in the room. Went to desk to see if these item could be put in my room. Staff said they would bring them to my room. They did not bring them, so I had to go back to desk after waiting over a hour. Had to hang my own shower curtain, and never received a trash can. Also went to front desk 2 times and no one was there, they were outside taking a smoke break.

    Stayed in April 2023

  • Reviewed: March 10, 2023

    5.0
    It served it’s purpose.
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was old. No trash can in room, had go to desk for remote. Had to wait 2 hours to check in. Rooms need to be cleaned.

    the location

    Stayed in March 2023

  • Reviewed: December 4, 2022

    5.0
    you get what you pay for
    • Leisure trip
    • Family with young children
    • Studio King Room Non-Smoking
    • Stayed 10 nights
    • Submitted from a mobile device

    it certainly could use updates. carpet in hall was very dirty could use steam cleaner. had to change my own sheets get my own towels

    close

    Stayed in November 2022

  • Reviewed: November 17, 2022

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Studio King Room Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Roaches

    Location

    Stayed in October 2022

  • Reviewed: October 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The entire place has an odor. The smell of Marijuana was everywhere as well as a foul garbage or sour food smell. They cleaned the best they could for not havin enough staff but the place needs care. There's mold throughout the bathroom and on shower curtain but there's also no ventilation in the bathroom which makes it's all wet.

    It was cheap and conveniently located to the venue we were in town for and staff was friendly

    Stayed in October 2022

  • Reviewed: September 28, 2022

    4.0
    needs upgrades and a good cleaning
    • Leisure trip
    • Couple
    • Studio King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    not very clean. smelled of pot the whole time we were there

    convience to concert

    Stayed in September 2022

  • Reviewed: August 28, 2022

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    environment needed to be cleaned up

    location

    Stayed in August 2022

  • Reviewed: May 31, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio King Room Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    My room was asaugned to a different person after I'd been there foe 2 days. People tried to enter my room. The smoking of marijuana was horrible . Smelled up the hallway and ar exit door. Had to go retrieve my own clean towels. The general manager was Rude.. accused me of not having this registration. 3 times the staff knocked at my door.. but not with linens.

    Location to my event.

    Stayed in May 2022

  • Reviewed: May 24, 2022

    5.0
    Would definitely stay elsewhere next time. Staff was very friendly and helpful though.
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    lots of loud guests through the night. from midnight till 3:30 am. Loud talking at 6am. room was not totally clean and towels were dirty.

    low cost. close to a main road, gas station, and restaurants.

    Stayed in May 2022

  • Reviewed: May 2, 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It didn't have any utensils and paper towels and their was no remote for the TV and went to the front desk to get a remote and it still wouldn't work

    The location is good

    Stayed in May 2022

  • Reviewed: April 22, 2022

    5.0
    Fair
    • Business trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything

    Nothing

    Stayed in February 2022

  • Reviewed: April 7, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of cleanliness. 10 years ago this was the nicest place to stay. Perfect loction, staff was super, rooms were comfortable. It has really gone downhill

    Location

    Stayed in April 2022

  • Reviewed: March 22, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The cleanliness

    Stayed in February 2022

  • Reviewed: March 17, 2022

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price wise A good location. Room wasn't really cleaned or safe..Table fell over on the floor from the base as soon as I walked in and sat my stuff down. I've stayed here several times.. I always need to be moved at least once due to things that should already be there. Walking back and forth to get my own towels because their usually not in the room.

    Location

    Stayed in March 2022

  • Reviewed: February 5, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio Room with Two Double Beds Disability Access Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    It could use a MAJOR CLEANING.

    The facility was in a fantastic location for what we were there for.

    Stayed in November 2021

  • Reviewed: January 19, 2022

    6.0
    Definitely read reviews before you book
    • Leisure trip
    • Travelers with friends
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Stove didn't work Tv was to small Wires hanging out of wall

    Room was clean staff was friendly.

    Stayed in January 2022

  • Reviewed: January 19, 2022

    6.0
    Read the reviews before you stay
    • Leisure trip
    • Solo traveler
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The room I stayed in had not been vacuumed or Swept. There were roaches found everyday. My towels had stains on them(went and bought my own). Shower curtain pole was broken and had stains on it. Crumbs in the chair and drawers. Writing all over the bathroom wall, and kid stickers on almost everything. I felt better with my stay after I went and bought cleaning supplies and cleaned it up. The hotel should really think about updating the appliances and painting. Honestly I didn't wanna ask for anything from staff considering I read the reviews and they were exactly what I had. No house keepers ever stopped by the room either, wasn't sure there was one. I wasn't expecting it to be any different from what I read.

    The Front Desk was very friendly and helpful. Great Tv.

    Stayed in January 2022

  • Reviewed: November 8, 2021

    4.0
    Motel is in a great area. Good price but needs work done. Need to stop drug use.
    • Leisure trip
    • Family with young children
    • Studio Room with Two Double Beds Non-Smoking
    • Stayed 9 nights

    Air Conditioning didn't work, exhaust fan in bathroom ready to fall out of ceiling, constant dope smell in hallways.

    Staff responded to maintenance promptly. Location is great.

    Stayed in November 2021

  • Reviewed: September 19, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was extremely uncomfortable, the pillow weren't even half a pillow, all three together didn't even make one. The bathroom was dirty. Every time we would leave and come back our room would smell like Marijuana...very disappointed!

    Location and the AC worked well.

    Stayed in September 2021

Showing 1 - 25

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