2214 Grapevine Mills Circle West, Grapevine, TX 76051, United States of America
#14 of 16 hotels in Grapevine
Guests' ChoiceBased on 250 hotel reviews
7.8Cleanliness
8.1
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.5
Value for money
8.0
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 5, 2024
Michelle
United States of AmericaLights falling out of the ceiling
Staff and room size
Stayed in January 2024
Reviewed: December 31, 2023
Abel
United States of AmericaStiff bed mattress, back hurt in the morning
Location to grapevine mall
Stayed in October 2023
Reviewed: December 26, 2023
Stephen
United States of AmericaNothing!
The nice size of the room, the kitchen, loved it and well supplied. the rooms and beds were great well supplied with blankets and extra pillows! Loved going to adventures and returning to the room to relax and eat again! Loved being on the first floor, easy access for older people.
Stayed in November 2023
Reviewed: November 30, 2023
Melissa
United States of AmericaThe breakfast was awful!!! There was hardly anything out when I went down to eat and I was like at 8:00 so not late to eat. They were out of a lot of things no syrup for waffles and no condiments for the oatmeal . I was very disappointed with it I have stayed at other Homewood Suites and always had good experiences with the hotel.
The room was awesome , it was enough room for my family and location was great . The pool was nice indoors because it was cold outside.
Stayed in November 2023
Reviewed: October 30, 2023
Miller
United States of AmericaBreakfast. Omelettes were cold and chewy. Tots or hash browns very bad. Only one waffle maker between twenty two people at the time. So alot only had bread instead of waiting.
Friendly and professional staff. Room comfortable and clean. Outdoor area was nice.
Stayed in October 2023
Reviewed: October 16, 2023
Danielle
United States of AmericaI was pleased overall.
The whirlpool
Stayed in August 2023
Reviewed: July 12, 2023
Troy
United States of AmericaEnjoyed my stay, wish I could have stayed longer.
Very nice location. Easy to find. Staff was very nice and helpful.
Stayed in June 2023
Reviewed: July 11, 2023
Momina
PakistanHousekeeping was sent after every 4 days even though they could be called in every other day (which we did) but they still didn’t turn up, this was inconvenient especially with a child the place required cleaning .
Very well located, walking distance to grapevine mills mall. The staff is extremely helpful and kind
Stayed in July 2023
Reviewed: July 5, 2023
Wimbley
United States of AmericaMale Receptionist with braids harassed me every time I came through lobby area. Telling me I need to smile at him while I was with my husband I found that very disrespectful. We had to wait two hours after arrival for a room
Stayed in July 2023
Reviewed: March 23, 2023
Stefania
CanadaThe room was dated. The fridge had staining. The shower was a small tub shower. It could use some updating. I also asked for maid service on my third day and it never came.
Location was great. The room was very clean upon arrival. The staff was very friendly. Lots of parking. Kitchen was stocked with dish soap, paper towel, cutlery, etc.
Stayed in March 2023
Reviewed: March 16, 2023
Aubrey
United States of AmericaThe beds and bedding were not comfortable. Facilities were in need of some upkeep. Breakfast was a mishmash and not very good. Probably wouldn't stay again.
We had 2 bedrooms and 2 bathrooms which was nice for a family of 4. The location was good.
Stayed in March 2023
Reviewed: February 20, 2023
Tom
United States of AmericaThe charge for laundry. I had just stayed at another suite hotel that had laundry facilities that did not charge for use of machines.
Loaction excellent for my purposes. Breakfast was good. Staff was very friendly, courteous and helpful.
Stayed in February 2023
Reviewed: December 30, 2022
Montanez
United States of Americanot enough menu options for breakfast, and breakfast time
location, and checkin was fast
Stayed in December 2022
Reviewed: December 5, 2022
Esmeralda
United States of AmericaOur room not ready when we arrived.
Our room wasn't ready until 5:47 pm. Was the only downside of our stay front desk person was friendly and facility was great!
Stayed in December 2022
Reviewed: December 5, 2022
Greg
United States of AmericaFireplace didn’t work
Good breakfast. Very nice employees.
Stayed in December 2022
Reviewed: November 26, 2022
Syed
United States of Americathe pool was over chlorine. made me sick.
well-organized suite. everything was just perfect.
Stayed in November 2022
Reviewed: October 13, 2022
Sharon
AustraliaWhat let you down was the breakfast. There was never anyone around to fill up things. The hot water was tepid. I could put my finger in it without any trouble. When ever I had a problem (refilling, cold water) I had to go to the front desk. After the first day I took a plate of food with me up to my room. Heated it all up in the microwave & boiled water on the stove to have a decent cup of tea. But it was included which was a big bonus to my trip.
The staff at the front desk, Sal & Louise were very helpful. The bed was very comfortable.
Stayed in October 2022
Reviewed: September 7, 2022
Brian
United States of AmericaThe person who checked us in looked at us like why are we here. Didn't feel welcomed.
The location was perfect for where I needed to be.
Stayed in September 2022
Reviewed: August 22, 2022
Pamela
United States of AmericaWe got lost coming to your facility and it would have been very helpful if your front desk person could have been more helpful and knowledgeable about directing us. We have heard that Grapevine is a confusing area to get around in; we would recommend that your people working the front desk and taking calls can give people a general helping hand. Your person at the desk the evening we arrived was of no help……..told us she did n’t know anything about helping us!
We did n’t eat in the morning.
Stayed in July 2022
Reviewed: August 20, 2022
Charnell
United States of Americamy air didn’t get cold enough in the room.
enjoyed the indoor pool and space in the room.
Stayed in July 2022
Reviewed: July 28, 2022
Jessica
United States of AmericaThe beds were supposed to be queen sized but they were fulls
The room size was amazing
Stayed in July 2022
Reviewed: July 24, 2022
Tommie
United States of AmericaRoom had a full size oven, fridge, microwave and dishwasher.....2 full size bed rooms and bathrooms....living/dining room and fireplace..
Stayed in July 2022
Reviewed: July 2, 2022
Collin
United States of Americathe front doors don’t open automatically
the 2 bed room suites
Stayed in July 2022
Reviewed: May 2, 2022
Mgw412
United States of AmericaThe breakfast was decent but needed more. There's only one waffle maker that didn't really work properly. Even with the spray it stuck and needed more cool time than the timer allowed. The pancakes & the kolaches were hard. Most prepackaged things were good but the photos online made it seem there was more variety in fresh food.
We enjoyed the spacious and quiet room. We loved having the pool to ourselves & the hours! We liked the kitchen but there was no bakeware so we had to go buy some pans for the pizza.
Stayed in May 2022
Rostock, Germany
Rome, Italy
Amritsar, India
San Patricio Melaque, Mexico
Amarillo, USA
Kobuleti, Georgia
Villa de Leyva, Colombia
Singapore, Singapore
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content