The construction in our area was too much! Constant noise all day long.

Love the pools and the bar/restaurant. (Dukes)

Stayed in April 2024

The Restaurant and Bar were WAY too crowded--you need more places to eat in the evenings.

We ate in our room or went out to eat

Stayed in November 2021

Only one frying pan. Self parking only due to Covid; the walk to the room from parking garage was pretty far. If you haven't been to this resort in the past, it is difficult to find where to go to check in and signage is bad. Stop and ask someone for directions

Very comfortable and clean. Nice L shaped balcony. Plenty of laundry detergent. It was our second stay at this resort; location is nice. Nice to be able to cook and dine on the balcony. The two bedrooms are situated away from each other for maximum privacy.

Stayed in October 2021

Wifi service did not work. I put a call to the reception and they said that someone would be taking a look but no one came.

Stayed in July 2021

Nothing

Nice

Stayed in June 2021

The only restaurant on the whole resort was booked out for 6 weeks (for dinners). Food options were extremely limited and going anywhere off the resort was also a huge challenge. It seems that Hawaii suffered during covid-19 closures and many of the restaurants closed down. Luckily, there is a food truck park within walking distance of the resort with some great options. The beach is beautiful but not tame enough for young children to swim in. Good thing there are TONS of pools to choose from.

Rooms were great, well-equipped, spacious and comfortable. Loved being right on the beach on a beautiful resort.

Stayed in July 2021

Lounge chairs around the pool area were basically impossible to get... but this was true at every resort in Kaanapali! Book a cabana 3 months in advance if you know your pool days. If you come back to the property after 8:30pm from dinner, then there are no parking spaces in the underground lot. You have to park out somewhere on the road... a little inconvenient. Also, when we first arrived, the king sized bed was awkwardly made up with multiple smaller sized sheets. Since Covid restrictions, I had to remake the bed myself once the clean laundry came in with the correct sized sheets 2 days later. This may be OK during a pandemic... but hope that's not the usual. It's a lot of money for no maid service. I don't know if it's due to Covid restrictions.

This is our 2nd stay at this property. The size of the living space (kitchen, living room seating, dining area and patio) is just spectacular. So spacious... especially, compared to the Westin Nanea Ocean Villas next door (our relatives stayed there and I was not impressed)! We were able to accommodate 12 people comfortably when we made Father's Day breakfast! The property is well maintained and the staff were all very helpful.

Stayed in June 2021

WiFi was spotty. Asked for extra blankets and pillows and they were not delivered and had to request again second night.

Loved the resort and room HH0102. Kids loved the pools and hot tub. View was amazing.

Stayed in June 2021

The beach wasn’t that deep and the ocean was really rocky. It was really windy while we were there as well, which is atypical compared to where we stayed before. We stayed in a studio and there were only 3-4 of each plate, bowl, cups etc which resulted in more dish washing than we would have liked.

We liked the four different pools. The property was clean. The amenities were updated and nice. They had hand sanitizer all over which was great too. About a $20 cab fair to Lahaina.

Stayed in May 2021

The reason for the lower rating is our particular unit was dirty, very poorly lit and lacked supplies. The showers looked like they hadn't be cleaned in a while, and there were dust bunnies in the corners. There were several food wrappers under the bedside table from the previous guests and the unit was very poorly lit. The kitchen amenities were lacking in both paper towels and additional cloth towels. In our previous stays the units came with beach chairs, this one did not.

I would rate the resort itself excellent. This was our third stay in the Honua Kai. It is a beautiful facility and great for families that want/need amenities that you wouldn't get at other condo type complexes. It feels more like a resort with the different pools, Duke's Restaurant, cafe/mini market. It is an easy walk to the other restaurants along the "beach walk". Across the street is a mini strip mall with a grocery store, casual restaurants and snorkel rental. There are also several food trucks set up in a vacant parking lot next door. The rooms are spacious and comfortable. Having a concierge to help with excursions and restaurants is also a plus.

Stayed in April 2021

pool deck was very slippery, actually seen someone fall and hurt herself, I also slipped but was able to not fall, bbq pits were not well lit

loved the lanai and the windows opened all the way, making the living room feel so open, also the living room was a lot larger than other timeshares

Stayed in September 2021

Everything

Terrible service, messed up my credit card at check in and applied to someone else’s room. Took 3 calls and 1 trip to the front to resolve. Called 8 times to have towels delivered 2 times. Sheets on bed were not fitted and rolled up under. Foul smelling shower drain. Issues with the AC. Front desk only open at main tower and had to walk there for beach towels. Not very much to like other than Dukes.

Stayed in July 2021

Our room was above the maintenance area. We could smell the garbage when we TRIED to sit outside. We are kamaaina and would probably try a differant hotel next time.

Stayed in March 2021

There are 2 buildings. The one we stayed in did not have a front desk. So there was a miscommunication about how to do the pool towels and it was confusing for the first few days we had stayed there. It would be so convenient to have a way to get the towels in our lobby so we could grab them and just get in the car and go on an adventure.

Really loved this location. The pools were super fun for our kids of all ages. Will stay here every time!

Stayed in May 2021

Small beach area. No music at pools? Pol cabins close early. Towel machines didn't work. No ice machines.

Friendly staff, clean.

Stayed in May 2021

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Stayed in March 2024

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Stayed in October 2021

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Stayed in August 2021

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Stayed in August 2021

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Stayed in July 2021

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Stayed in June 2021

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Stayed in July 2021

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Stayed in June 2021

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Stayed in May 2024