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  5. Reviews of SureStay Plus Hotel by Best Western Fayetteville

Reviews of SureStay Plus Hotel by Best Western Fayetteville This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1957 Cedar Creek Rd , Fayetteville, 28312-9543, United States of America

Review Score

Based on 998 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.8

  • Facilities

    6.8

  • Staff

    7.8

  • Value for money

    7.0

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    5.0
    It was ok mirrors need cleaning and room’s smell like urine
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    The smell of the rooms

    It was a place to sleep

    Stayed in April 2024

  • Reviewed: March 10, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn't a towel in the room

    Stayed in March 2024

  • Reviewed: February 24, 2024

    7.0
    It was a place to sleep but I wouldn’t stay there in the future.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very musty smelling. Room looked run down. Paint on mirror was peeling. The exterior appearance was much better than the interior

    We were too late for breakfast

    Stayed in February 2024

  • Reviewed: February 1, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Ground Floor
    • Stayed 1 night

    breakfast was very limited and some items were stale

    Stayed in January 2024

  • Reviewed: January 16, 2024

    7.0
    Room was not squeaky clean. There were trash behind the sofa between the wall. The pillows were very small. We expected
    • Leisure trip
    • Couple
    • Queen Bed - Non-Smoking/Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows were too small and were only three for us as a couple (should have been at least 4). We called the reception and they said they were out of pillows. The coffee in the room tasted terrible (Cafe Valet brand). There was visible trash between the sofa and the wall behind. The bathroom sink was taking an hour to drain through. The bedding and the rest of the linen were nice and clean. We are sure that the management would address these issues quickly. We would stay again at Best western hotels again!

    Location

    Stayed in January 2024

  • Reviewed: January 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the highway. We were only there for 12 hours as we were driving north. Close to restaurants. The room was clean and comfortable. Staff was friendly. Reasonably priced.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Poor maintenance of facilities. Dirty rooms. Dirty beds

    Excellent staff. Excellent breakfast

    Stayed in December 2023

  • Reviewed: January 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 1 night
    • Submitted from a mobile device

    The first impression was ok. The room was clean and comfy.I thought! At the end of the stay I hate that the roaches started coming out. And we had to leave quickly.

    Room was comfy.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 1 night

    Room was perhaps too clean as there was an overwhelming smell of cleaning product. As the booking indicated four people were staying, would have been good service for four towels to already be in the room, rather than have to request additional towels.

    Great value for money. Breakfast would have been nice to offer some fresh fruit, but fine as it was given it was included in the room fee. Family enjoyed making waffles. Bult in ISB ports for charging was a pleasant surprise.

    Stayed in December 2023

  • Reviewed: December 15, 2023

    5.0
    Fair
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Need some love and more cleaning

    Location

    Stayed in November 2023

  • Reviewed: November 1, 2023

    7.0
    Overall pleasant with a very good breakfast. Only complaints was the beds weren’t the most comfortable/ pretty hard.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable bed.

    Location convenient. Really good breakfast!

    Stayed in October 2023

  • Reviewed: October 10, 2023

    5.0
    Disappointed, especially with the price I paid.
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking/Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    As soon as we opened the door, the room smelled; maybe from being closed up, but it smelled, which made us hesitate to walk barefoot on the very dark rug. The bath towels were small to be a true shower-type towel.

    Close to 95 south and friendly staff. The breakfast offerings were good as was the food.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    Good for an overnight stay, central, quiet, but minimal breakfast
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very quiet place to stay, friendly staff and reasonably clean. Breakfast was minimal with no cereal or fruit.

    Stayed in October 2023

  • Reviewed: September 6, 2023

    5.0
    Only the pool made my stay pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Some staff wasn’t people person. Couldn’t find broken ice machine. Hotel outdated.

    Good location

    Stayed in September 2023

  • Reviewed: September 5, 2023

    6.0
    The beds were comfortable and the room wasn’t too bad, but this place needs some improvement
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking/Pet Friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    There is a giant pothole at the end of the driveway, there was blood on my bed sheets, there was beer left in the fridge, there was no hot water, and the shower curtain was torn.

    I liked that it was close to restaurants and gas stations. Also, liked that it has an awning to park my car in case of inclement weather.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking/Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Not a great area.

    Location

    Stayed in August 2023

  • Reviewed: August 15, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Ground Floor
    • Stayed 5 nights
    • Submitted from a mobile device

    Three guest but i ky had two towels. Requested additional towel but housekeeping could not provide it. She needed approval of management. No toilet paper. Bought sone for the room.

    Did not eat there

    Stayed in July 2023

  • Reviewed: August 13, 2023

    5.0
    Convenient overnight stop
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The smell in the room

    Nothing

    Stayed in August 2023

  • Reviewed: July 19, 2023

    5.0
    Good for adults not for kids, I feel unsecured
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking/Ground Floor
    • Stayed 1 night

    The location, it make me feel unsecured.

    Breakfast was okay, eggs, sausage, bead, coffee or juices.

    Stayed in June 2023

  • Reviewed: July 13, 2023

    7.0
    I would probably stay again for just one night
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking/Ground Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Could have been a little cleaner. Sofa bed had crumbs in it & the tub didn't look like it was cleaned at all. I'm glad it was only for 1 night. No bugs tho which was a plus.

    The price was good

    Stayed in June 2023

  • Reviewed: June 20, 2023

    5.0
    I will not stay here in the near future, but I believe that efforts are on the way to improve.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Was not aware of remodeling. Room was dreary, and I smell previous smoking. People were allowed to drink and smoke near my room. The pool was not cleared of debris and insects. Had to request an umbrella.

    Breakfast was good.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked the room for someone and I will have to say that, the rooms are a little dated. The mirror was almost off the wall, the phone didn't work, and there was no breakfast due to the renovation of the kitchen. People should be made aware of that on any booking site, as that was the reason this hotel was chosen. At any rate, it wasn't a horrible stay, but it could have been a little better.

    The rate was reasonable.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    6.0
    Overnight
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking/Disability Access
    • Stayed 1 night

    Do not know. Was one night.

    All good for the basic overnight stay. Staff was very nice. Breakfast was good.

    Stayed in May 2023

  • Reviewed: May 17, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Smoking/Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    My room wasn’t fully clean, toilet paper was left inside the toilet and one trash can hadn’t been emptied. It’s not that big of a deal. Working a job like this can be overwhelming and that’s just my personal experience from having worked at multiple hotels.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    5.0
    Only hotel left
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled like smoke and a dog. Wife needed any iron none available. Only 2 towels in room. Cleanliness could have been better. Chair in room had stains in it not sure what it was.

    The availability and location the bed was firm which was good.

    Stayed in May 2023

Showing 1 - 25

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