No views, and a bit old and dated.

Location is excellent

Stayed in April 2024

A little run down, bathroom towels were worn down and not the quality you'd expect from a Marriott hotel. The image on the TV wasn't good and couldn't find the adjustments settings. No HBO, really?

Great location, close to metro station, riverwalk. Very comfortable bed, good room and bathroom measurements.

Stayed in April 2024

N/A

The staff were friendly and helpful. We had a lot of bags and the attendant was right there with a cart to assist. They also informed us of events nearby.

Stayed in April 2024

Nothing

It’s near the music venue I was in town for.

Stayed in April 2024

They charge you that ridiculous destination fee as if I give a f**k about complimentary yoga class? The fancy hotel bar has the all the soul of a forced social after the business convention. But I mean, you don't have to hang out in it. I didn't. There's plenty else to see and do. Amusingly, the rotating door broke down like 10 times a day, every day, what's up with that? Yall ought to sort that out, not a good look LOL

Clean, comfortable, great location. I mean that's why I'm there yeah? As far as Riverwalk area goes it was the cheapest in its class, so that's cool.

Stayed in April 2024

Having specified "2 beds" when booking with Booking.com, your establishment apparently received our reservation from them for a room with only 1 bed...(?) Perhaps realigning communication with them would help avoid future misunderstandings. Besides that, there's nothing we didn't like. Given the time, we would've gladly stayed longer :)

We had booked with Booking,com for 2 double beds, but got one king size bed instead. Our charming host (who's name escapes me) was very apologetic and dead set on making things right. He called us the very next day to arrange a transfer to a newly available room with 2 beds, and offered us complimentary drinks at your bar. We were settled and quite comfortable on the one big bed (I was travelling with my 21 yr. old son) so we actually chose to stay put. Your staff aims to please, and they do it well. They can take pride in their work...

Stayed in April 2024

Great location

Stayed in March 2024

noise from next room in the middle of night...

location. room was clean and not too small. bed was very comfy.

Stayed in March 2024

The hotel is right behind some very dystopian looking high rise apartments and parking garages. Depending on the side of the hotel you're on, you will wake up feeling like you're in the capital and about to enter the Hunger Games. The rooms (while mostly clean) could use some updates. My toilet seat looked like it had been through war, and was all chipped out which means it's likely impossible to truly clean those things. I don't want to think about what was left behind in all of that paint. They try with the rooms, but small things make them look and feel a bit dated. My bed was also completely off balance, due to a broken frame. My friends and I almost fell a couple of time when we were getting on and off the bed. Finally, I really wish the room had a microwave. I didn't voice any of this until check-out since I was only there for the weekend, but they did say they would have someone take a look.

The location of the hotel is the true star here. It is connected to several restaurant's such as Yolk, and sit right next to the house of Blues. It's a super short walk to Michigan Avenue and the Magnificent Mile. Very much in the heart of Downtown. I know its kitschy, but I could also see that iconic Chicago sign from my hotel window which was cute. I didn't interact with staff much beyond checking in and out, but each time they were super nice and receptive to feedback. They provide water in the rooms which I thought was a nice touch for a US hotel.

Stayed in March 2024

Hallways and rooms very dark. Not enough lighting

Location was great

Stayed in March 2024

We were there for two concerts at House of Blues - the location was literally Right there!! We spent time in the lobby bar and had great service. Especially the young lady working at noon on Saturday March 16 - she was GREAT

Stayed in March 2024

Issues with the room access card

The location to the House of Blues and the River

Stayed in March 2024

Parking. Takes too much time to get your car

Mostly the location and the quality of the service. I'm a Marriott fan

Stayed in February 2024

no answer from room service when I tried to call, and when I asked for an extra bed I had to call for follow-up before I was told that the room could not accommodate and extra bed instead of the staff calling to inform me, and I had asked to send someone to clear the trash but nobody showed up, and I was told I was not going to be charged for internet but I was

location, overall feel of the hotel, friendly and helpful staff

Stayed in February 2024

the location

Stayed in January 2024

Within steps of House of Blues

Stayed in January 2024

The location was very convenient. The room, particularly the bed, was very comfortable. Everything was as expected.

Stayed in January 2024

Curtains were a little stained

Very nice staff

Stayed in December 2023

To pay for the US15 day mandatory fee- the perks are really not valuable for work travelling. In addition, it was not credit to my account when I used it for room service.

Amazing location, walking distance to downtown shopping, Millenium Park and Michigan avenue. Friendly staff.

Stayed in December 2023

Location

Stayed in December 2023

Charges a “destination fee” - it makes no sense.

Perfect location, beautiful hotel and room

Stayed in December 2023

Great location, just steps away from the House of Blues. Easy walk to the train. Had some appetizers in the bar and they were excellent. Great bartender, too.

Stayed in December 2023

The water pressure in the bathroom sink and the water temperature in the shower. The water could go from cold to scolding hot if you turned the dial just a notch. Have to be very careful with kids.

Excellent location in River north close to everything all within walking distance.

Stayed in November 2023

We loved the location … it was close to the river where we would walk most days. The staff were very helpful and friendly as was the bar staff.

Stayed in September 2023