1820 North Central Expressway, Plano, TX 75074, United States of America
#59 of 60 hotels in Plano
Guests' ChoiceBased on 587 hotel reviews
4.8Cleanliness
5.4
Comfort
5.5
Location
6.4
Facilities
5.2
Staff
6.4
Value for money
5.7
Free WiFi
5.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 9, 2024
Elea
United States of AmericaNothing
Stayed in April 2024
Reviewed: March 19, 2024
Jourdan
United States of AmericaMy non-smoking room reeked of cigarettes. The facilities were old and poorly kept. The door frame was falling apart, and the deadbolt was loose—a firm shove could have forced the door open. The check-in process was kind of weird—I had to sign on a digital pad, then he printed a receipt, drew two lines in pen, and had me sign on both of those lines; there was no text near the signatures and the clerk couldn't explain why it was required.
The floor and linens were clean. Check-in was quick and the location was convenient.
Stayed in March 2024
Reviewed: March 3, 2024
Mitch
United States of AmericaThe Wi-Fi was terrible, it kept connecting and disconnecting on a consistent basis.
The staff was friendly and helpful, the room was nice and quaint.
Stayed in March 2024
Reviewed: February 26, 2024
Pineda
United States of AmericaMore clean the bed sheds
Stayed in February 2024
Reviewed: February 10, 2024
Moises
United States of AmericaIt was raggedy
It had a shower
Stayed in January 2024
Reviewed: December 26, 2023
Ahmed
Malaysiaeven dont give and dont have drinking water must bring your water
there is no brack fast and no water
Stayed in December 2023
Reviewed: December 14, 2023
Trudi
United States of AmericaVery outdated not ok. Needs much work for that money.
Lots of things need upgraded and fixed. It was ok but even the door in the bathroom didn’t close. Many light bulbs were burnt out. Loud traffic all the time!
Stayed in December 2023
Reviewed: November 21, 2023
Ryn
United States of AmericaThe room had a horrible odor the first night. However, I was re-assigned another room the next day upon request. Initially, I was told that I had to wait and see if the room change was possible? In the mean time, I couldn't bare being inside the room so I left until the issue was resolved.
Ok
Stayed in November 2023
Reviewed: October 16, 2023
Candace
United States of AmericaManager was mean
Location was close to highway
Stayed in October 2023
Reviewed: October 11, 2023
Singhal
IndiaFacilities was not upto mark as per price .
Staff was good
Stayed in October 2023
Reviewed: September 30, 2023
Timothy
United States of AmericaNo microwave no refrigerator
The beds felt like you were sleeping on marshmallows, amazing
Stayed in September 2023
Reviewed: September 19, 2023
Naomi
United States of AmericaRoaches, dont set anything on the floor. Hell put your shoes up.
Stayed in August 2023
Reviewed: September 18, 2023
Sal
United States of AmericaThe staff
The fact that it's pretty quiet
Stayed in September 2023
Reviewed: August 19, 2023
Joseph
United States of AmericaPool is non functional
Close to food
Stayed in July 2023
Reviewed: July 31, 2023
Farwa
United States of AmericaThe bathroom needs deep cleaning. Bedsheet was dirty. The Light should be above the bed instead of in front of the bed. It shone in my face the whole time and kept giving me a headache. The TV was not working. The telephone was not working as well, reception desk could not hear me. An iron should be provided as well.
Comfortable bed. Happy about the fridge and microwave.
Stayed in July 2023
Reviewed: July 17, 2023
Jimmy
United States of America$50 refundable deposit which takes 2-3 business days to get back
Price
Stayed in July 2023
Reviewed: July 17, 2023
Jack
United States of AmericaThe beds was springs but you can tell they are way to old
Easy and quick to get into
Stayed in July 2023
Reviewed: June 28, 2023
Smith
United States of AmericaThe pool was not open and dirty, the people around really made it look run downed.
Location was awesome.
Stayed in June 2023
Reviewed: June 18, 2023
Norma
United States of AmericaI didn't like the fact you gave my guest my deposit,which I paid with my credit card to go back on my card and paid cash for the room,the guest was not on my room,I left a day earlier due to an emergency,that's not right,you should have to that person I had to get the deposit, I am pissed,I called,sent emails no response
That the property was much cleaner, still needs to deodorize after each guest,dpors need to be sanitized and wiped down
Stayed in June 2023
Reviewed: April 19, 2023
Gregory
United States of Americai did not receive the room that i reserved, i reserved a superior king bed room and they placed me in a basic king room.. the room i reserved was supposed to have a tub and a separate shower. i got a tub with a rusty pull up valve on the spout, i could not pull it up to turn the shower head on :( .. also, the lighting was terrible, only lights in the first half of the room, the desk in the back of the room had no lighting at all.
there was a lot of space in the room
Stayed in April 2023
Reviewed: March 17, 2023
Isaac
Ghanastaff friendly and cleaning
location
Stayed in March 2023
Reviewed: March 13, 2023
Norma
United States of AmericaIt was a gap under the door ask management to bring extra towel so bugs,outside debris and smoke wouldnt enter the room,never received towels,nor did management come to inspect
The location was perhaps for me, off the highways
Stayed in March 2023
Reviewed: February 27, 2023
Jeremy
United States of AmericaThere was not a coffee pot in the room. The turn into the hotel is impossible when there is traffic. The road noise is so loud, I was not able to get but 3.5 hours sleep in the 9 hours I was there.
Check in was easy. There is a restaurant next door. The room was very large and spacious.
Stayed in February 2023
Reviewed: February 8, 2023
Jasi
United States of Americathis place is old and busted, but you can’t even smoke in the rooms.
location and price
Stayed in January 2023
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