200 West 12th Street, Kansas City, MO 64105, United States of America
#27 of 112 hotels in Kansas City
Guests' ChoiceBased on 193 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.1
Facilities
8.8
Staff
8.6
Value for money
7.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 6, 2024
Leticia
United States of AmericaThe beds were horrible, so hard and the pillows went flat so fast I had to stack three just to have some volume. I felt rushed during breakfast but that’s understandable they were busy. Getting a taxi in the morning was harder than expected.
Location, fancy, good breakfast
Stayed in January 2024
Reviewed: November 26, 2023
Anthony
United States of AmericaWe did not like the pillows. They sink flat as soon as you lay your head down. The shampoo, conditioner, and body wash were all almost empty. No microwave in the room.
The bed was very comfortable! The room was very clean! The view was beautiful! The room was a good temperature (we were able to control it ourselves).
Stayed in November 2023
Reviewed: November 12, 2023
T
Saudi ArabiaPrice very high
Nice
Stayed in October 2023
Reviewed: September 10, 2023
Leroy
United States of Americanot have a microwave in the room
the view
Stayed in September 2023
Reviewed: August 26, 2023
Erin
United States of Americapool was cold.
It was a comfortable stay.
Stayed in July 2023
Reviewed: August 4, 2023
Hannah
United States of AmericaValet took a very long time
Room was clean and reception staff was very friendly.
Stayed in July 2023
Reviewed: August 1, 2023
Dave
United States of AmericaStaff at the front desk was strangely rude to a customer in front of me about whether he was standing in the right place in line. There was no need to argue with him at all, but she kept coming back around to it. Inappropriate.
Stayed in July 2023
Reviewed: July 13, 2023
Luisa
United States of AmericaThe only thing I didn’t liked is the price for two nights it was $1000 and yes is a great hotel but not worth $1000 for TWO nights.
It was clean, good location, good room.
Stayed in July 2023
Reviewed: July 6, 2023
John
United States of AmericaNo microwave in room. It would be nice to have had a complimentary breakfast.
The location was great in the heart of downtown. The staff was very nice.
Stayed in July 2023
Reviewed: July 3, 2023
Karla
United States of AmericaNo oversized vehicle parking. Max height was 6 ft. Had to pay $35 to park at the YMCA.
Stayed in July 2023
Reviewed: June 26, 2023
Kassandra
United States of AmericaThe pool wasn’t as I hoped
Loved the rooms and the accessibility to downtown
Stayed in June 2023
Reviewed: March 14, 2023
Tuesday
United States of Americaa bit pricey
downtown location, close to streetcar, tower we stayed in was quiet
Stayed in February 2023
Reviewed: March 14, 2023
Gary
United States of AmericaHad to go to desk to get extra toilet paper. 3 day stay with only part of a roll and housekeeper did not leave another one even though we had daily service:(
It was good. Biscuits and gravy very good.. would like sectioned grapefruit on buffet. Service good.
Stayed in March 2023
Reviewed: March 7, 2023
Karen
CanadaGreat location . Good service.
Stayed in March 2023
Reviewed: February 20, 2023
Michael
United States of AmericaOur room was next to the elevators, very loud and noisy Paid premium price
Good breakfast
Stayed in February 2023
Reviewed: February 2, 2023
Sabrina
United States of Americatv kept losing signal had to park around the corner and pay for parking cause property parking garage was closed
location
Stayed in January 2023
Reviewed: January 30, 2023
Babak
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: January 6, 2023
Karen
United States of Americathe 4am fire drill 🤣
location and cleanliness
Stayed in January 2023
Reviewed: January 3, 2023
Amy
United States of AmericaHousekeeping walked in my room at 930am while I was still in bed and I wasn't check out..
Extra security on doors in different bldgs. Coffee guy was great and accommodating, valet was fast and friendly. Room was great and comfortable and the view was good.
Stayed in January 2023
Reviewed: November 23, 2022
Sindy
United States of Americai wish they had a microwave:/
everything was nice and comfy
Stayed in October 2022
Reviewed: August 8, 2022
Craig
United States of Americaparking, and overflow parking the costs was is kind of ridiculous! The two individuals I’m working the front desk or kind of room especially the gal. I wish I would’ve got her name.
Was located pretty much perfect to everything. The bell staff and the valet guys out front were very friendly and very informative about how to get some more and also great suggestions. I would give them a 10 rating for sure.
Stayed in August 2022
Reviewed: July 13, 2022
Andrew
United States of AmericaThe 2 hour wait in line to check in
Location in downtown
Stayed in July 2022
Reviewed: April 26, 2022
Lisa
United States of Americaso the property CANT mange third parties well. I booked two rooms through Booking.com. got there and they couldn’t find it but one of them. then after waiting in the lobby for an hour, while they were on the phone with booking.com. told me it was under a weird name. but then, I didn’t get the rooms I asked for, I got two kings instead of two queens. the manger at the time was Extremely rude and treated me like I was dirt. and I literally never had problems, nor do I cause problems. the staff was great besides this manger, but seriously I’ll think twice before using Booking.com or this hotel again. which is sad Bc I stay here every year since 2018 and Never had these issues!!!
I loved the staff; the restaurant, and overall staff was great.
Stayed in April 2022
Reviewed: April 7, 2022
Jenny
United States of AmericaThere was a new barista who served a couple of bad cappuccinos. The housekeeping service was slow and only by request.
Good breakfast. Decent bar.
Stayed in April 2022
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