100 Congress Street, Springfield, MA 01104, United States of America
#8 of 16 hotels in Springfield
Guests' ChoiceBased on 1184 hotel reviews
7.7Cleanliness
8.3
Comfort
8.2
Location
8.3
Facilities
7.9
Staff
8.3
Value for money
7.7
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 28, 2024
Jon
United States of AmericaThe room and bathroom were pristine, but upon using the tub spigots, something wasn’t quite right (loose fixture). Outside the hotel’s control, but the town of Springfield has a lot of litter on the ground, transient or homeless folks milling about, asking for money, food, weed. Enough to make some folks uncomfortable.
Short walk from the train station but in the opposite direction of main points of interest in town. The variety of food offerings for breakfast was outstanding, but I’d make a point of getting there when they first put it out. They had a good system for leaving my bags after checkout until the evening, requiring you to show ID upon retrieving them.
Stayed in April 2024
Reviewed: April 24, 2024
Suzanne
United States of AmericaLocation was close to where we needed to go.
Stayed in April 2024
Reviewed: January 29, 2024
Mallorie
United States of AmericaNothing comes to mind that can't be logically be helped. Some rowdy children in the hall around midnight the first day of our stay..but again, not much you can do about this.
Very clean rooms, excellent breakfast buffet, cheerful and efficient staff. The kids loved the arcade and pool. Plenty of closet space and a very nice shower. Very clean
Stayed in January 2024
Reviewed: January 22, 2024
Jaclyn
United States of AmericaRoom 315 sounded like a subway station because the elevator is behind the wall and kept going up and down all night long (even with no one in it). The front desk staff was rude upon check-in as she was talking with someone (personal) when we came in, didn't stop the conversation to check us in and acted like we were bothering her.
Breakfast was good, location was close to downtown
Stayed in January 2024
Reviewed: January 8, 2024
Tiare
New ZealandWe were only there for 2 nights to go the basketball hall of fame. The staff were really friendly and we liked the cosy rooms. Good location to the train station.
Stayed in January 2024
Reviewed: December 30, 2023
Mel
United States of AmericaNice Room
Stayed in December 2023
Reviewed: December 26, 2023
Giselle
United States of AmericaBathroom was a little too small for me (not sure if the size varies depending on the type of room you booked. I was in a double queen bed room.
I like that this facility has a pool (typically 7 AM to 9 PM). I love the fact that breakfast is included. It was pretty good too. They had bagels, toast, eggs, french toast, cereal, oatmeal, etc. The bed was comfortable and clean.
Stayed in December 2023
Reviewed: December 19, 2023
Zulmarie
United States of AmericaFrom the staff to the property itself, everything was amazing. Kim the bartender was probably the best part
Stayed in December 2023
Reviewed: December 18, 2023
Richard
United KingdomThe room was next to the lift so it was a bit noisy.
The room had good space.
Stayed in December 2023
Reviewed: December 8, 2023
Ron
United States of AmericaNo choice on meats eggs all had cheese
Hot breakfast
Stayed in December 2023
Reviewed: December 1, 2023
Wilkins
United States of AmericaRooms starting show wear Not informed at check in to request housekeeping
Clean and friendly staff
Stayed in December 2023
Reviewed: November 25, 2023
Asada
ThailandFree breakfast
Stayed in October 2023
Reviewed: November 21, 2023
Sebastian
United States of AmericaFront desk manager, and the people have me credit card information fox extra charges if have any probleme but adicionaly charge 150 for security deposit i dont like this prosses
Very clean and confirtable
Stayed in November 2023
Reviewed: November 20, 2023
David
United States of AmericaBathroom could use an update!
Breakfast and the Bar.
Stayed in November 2023
Reviewed: November 18, 2023
Hang
United States of AmericaSecurity as 5 cars windows got broken into while I was staying there
Staff and price was awesome
Stayed in November 2023
Reviewed: November 17, 2023
Wayne
United States of AmericaBreakfast
Stayed in November 2023
Reviewed: November 13, 2023
Kelly
United States of AmericaSome rude staff
Clean
Stayed in November 2023
Reviewed: November 11, 2023
Lewis
United States of AmericaI've stayed here multiple times before and there was two waffle makers, but there was only one this time and the wait time was too much. We also drew the unlucky straw and were roomed right next to the elevator and the ice machine which was very loud at all hours.
Always simple check in and stay accomodations with easy breakfast in the morning
Stayed in November 2023
Reviewed: November 2, 2023
Susana
United States of AmericaDidn’t like that my room was right behind the elevators . Elevators going up and down was not fun hearing every 4 to 5 minutes.
Stayed in October 2023
Reviewed: November 1, 2023
Ivaylo
United States of AmericaA little run down.
Good price and location.
Stayed in October 2023
Reviewed: October 30, 2023
Sary
United States of AmericaThe elevator smell like wet dog and it almost make me throw up. I thought the pool would look nice like in be picture but it didn’t look like that.
I like that it come with breakfast
Stayed in October 2023
Reviewed: October 24, 2023
Lawrence
United States of AmericaThe breakfast was fine. The location to downtown and the train station was excellent.
Stayed in September 2023
Reviewed: October 16, 2023
Lorin
United States of AmericaThe walls are a bit thin and not insulated that well. You can hear all the water in the pipes and the neighbors. Not super loud but still annoying at 11pm at night.
Everything was very clean, and the staff was very friendly and helpful. The fastest elevators of any hotel, ever!
Stayed in October 2023
Reviewed: October 15, 2023
Catherine
United States of AmericaIn city
Dog friendly pool breakfast
Stayed in October 2023
Hillingdon, UK
Lind, Germany
Lentini, Italy
Bragança, Portugal
Kotor, Montenegro
Grand Rapids, USA
Phetchaburi, Thailand
Wodzisław Śląski, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content