The rooms need a little love (deep clean and some basic maintenance). There are renovations going in at the lobby area so sometimes there is a morning noise. Getting fresh towels is a bit complicated.

Location is excellent - its easy to reach to / from the airport. Its also nearby lots of attractions & ferries The cable car line is just around the corner. The staff is nice. There is a morning tea & coffee daily. There is also a functional elevator.

Stayed in May 2024

I was disappointed that I didn't have a fridge in the room. However, the staff were kind enough to offer me the use the staff fridge in the lobby area. I found the corridors outside the room a little dark and gloomy. Better lighting, fresh painting and carpets seem needed.

I had a fairly long stay at the hotel - 10 days. I found the rooms a bit smaller than I expected. When I mentioned this at the reception, the friendly hotel staff put me in a better room. I am thankful for that. Nevertheless, due to the building being old, the rooms are overall smaller than many four-star hotels. I also enjoyed the coffee machine in the room and the daily morning coffee in the lobby area. The location is great, around Union Square, with a short walk to the metro station. A diner and a shop for snacks and basic goods are just next to the hotel.

Stayed in March 2024

If I'm being picky I'd ask for a room away from the elevator if I were to stay again.

Everyone was super friendly and helpful. I asked and received a higher floor. The room is dated and the handyman is terrible but it's clean and I think they're upgrading. Bed was amazing and had an actual duvet cover, which is rare in America. Pillows were excellent. The lobby is beautiful. I think I saw a peregrine falcon flying past the window.

Stayed in April 2024

Bed was small.

Super friendly welcome. Comfortable. Clean and great bathroom. Charming hotel.

Stayed in April 2024

Nothing

The location was super handy to restaurants and the muni/ BART My room was clean and a good size Great value for money

Stayed in April 2024

The building is old but the rooms have been somewhat updated.

The staff was the best part. They were friendly and very helpful. They offered suggestions for places to visit and using public transit.

Stayed in April 2024

The walls are really thin so you do hear sounds from outside and neighbors. My room was quiet during the night though

Nice quaintly styled hotel with a great room, comfy bed and all amenities as promised. The complimentary coffee and tea in the morning were especially appreciated

Stayed in April 2024

Facilities seem old. And the room is very small. You should not pick this if you require mobility space.

Great location. Despite it being in the middle of the city, it is actually very quiet. I am able to have very good sleep at night. It is pretty clean too.

Stayed in April 2024

Small room needs an update which I understand is occurring soon

Great location, comfortable bed and pillows

Stayed in March 2024

The bedroom.

In fairness to the hotel it was under going significant renovations, however the bedroom was very small and dark. The location was good and the staff excellent.

Stayed in March 2024

thin walls / noisy, bathroom could have been cleaner

top location, friendly staff and complimentary coffee in the morning

Stayed in March 2024

Only real complaint would be the size of the room/bathroom.. however, after learning and knowing the history of the building its understanding of the small room size.

The staff was very friendly and inviting. Centrally located and easy to get around to other areas of the city. Great parking garage recommendation- felt safe and comfortable leaving car parked over the weekend.

Stayed in March 2024

The size of the bathroom

Location and Staff

Stayed in February 2024

this is a charming boutique hotel that has been renovated, staff was attentive and courteous. The lobby is welcoming with furnishings that are good quality and the area was clean. there is also fresh coffee and tea in the lobby, filtered water and my room was quiet.

Stayed in December 2023

Nothing really. It was excellent value for money despite being a little tired around the edges, butnto be expected for an old hotel.

The location was excellent. The bed was super comfortable.

Stayed in January 2024

Super adorable hotel, really charming! With the value of it I honestly didn't expect it to be so cute! The lobby area is lovely and has a little fireplace and also another back area that is nice to sit/work in. Staff were helpful, kind and present. Coffee available in the morning (downstairs, also little machines in the rooms) was nice to have

Stayed in January 2024

Clean

Friendly staff

Stayed in December 2023

I left my plug travel plug adaptor in the room and messaged the hotel an hour after leaving to collect and keep it since I was planning to visit the city in a week. However, they asked me to fill a lost item form and then emailed me that they could not find.

Location, location, location!!

Stayed in December 2023

decor of room was looking a bit tired but it was still very clean.

very clean, friendly staff and great location.

Stayed in December 2023

Great location great staff

Stayed in November 2023

The bathroom was tiny and even smaller than expected. The room was very small as well but was OK. It was very noisy, but that's to be expected of an older property.

We had a clean room that had everything we needed in it. Great bed, good water pressure on the shower. All amenities were there and working.

Stayed in October 2023

Smell Small bathroom Not cleaning service in 5 days Noise from outside

Shower warm Coffee free Water in the lobby

Stayed in September 2023

The staff were really helpful and friendly. The location was great , no trouble in the area day or night and a great diner next door! Will return.

Stayed in October 2023

Very nice hotel and staff

Stayed in October 2023