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Comfortable, quiet, well-appointed room. No noise from traffic, even though located in the heart of downtown S/F, just a couple of minutes' walk from Union Square. Plethora of places to eat and drink in the vicinity. About ten minutes from Powell Street BART station and streetcar. I stayed here six years ago and knew that it was a nice place to stay.

Stayed in February 2024

location staff was friendly (rodoba-- she was excellent) The hotel's decor was absolutely stunning! It's clear that a lot of thought and care went into creating an inviting and elegant atmosphere for guests. Furthermore, its location is incredibly convenient, making it an ideal base for exploring the surrounding area.

Stayed in February 2024

This is my favorite hotel in the city. We always come here. It’s convenient location and it’s just a really cute place to stay.

Stayed in January 2024

The view from the room but was also expected as being in SF.

The staff was amazing! Very nice and accommodating.

Stayed in November 2023

Could use a bar and an earlier start for breakfast options.

Good location, fun setting, good size rooms

Stayed in November 2023

The front desk staff was amazing -- they made my stay!

Stayed in October 2023

Wifi had a habit of dropping or being logged out of at no notice. I realised eventually that it would knock you out every day at 11am but still a nuisance when travelling. It was great having a coffee bar in the lounge/reception but food choices were minimal; I just felt they could do so much more with this.

Overall a very good hotel to stay in. I was upgraded on arrival to a queen room which was quiet and comfortable. The hotel is furnished in a rock-chic style and I particularly liked the front lounge and cafe bar area with its cool seating and fireplace. The staff were friendly and most of the time very helpful. Location is good if you want to stay downtown, it's very close to Union Square and Muni at Powell Street. Compared to other 3 or 4* hotels in SF the Zeppelin proved to be pretty good value for money. I would score the hotel at 8 1/2 if there was an option.

Stayed in September 2023

This is our second stay at the property. Highly recommended and would stay again. Centrally located and able to walk to spots . Room lovely as was the guy in reception who helped with lots of queries

Stayed in September 2023

We didn’t realize you had to go to the lobby to get ice, not the best smelling in the hallways, would have been nice to have some info about the hotel in the hotel room. Or let guests know when they check in where fitness room, ice and are, etc

Awesome game room that is open 24 hours a day, tasty morning chocolate croissants at the cafe

Stayed in July 2023

Hotel was short staffed and it would have been nice to know prior to check-in that their game room would be closed due to a private party.

Nice boutique hotel, great location, great plsce place to stay with family.

Stayed in June 2023

the noise, I was first floor on the street.

localisation, safety, accomodations

Stayed in April 2023

the furniture in the lobby was torn up and chipping, looked cool but like needed to be replaced

cute designs and fun downstairs play area

Stayed in March 2023

No bidet in the bathroom. The design of the bathroom was also very aesthetic, but that made it hella cold. No restaurant for food and even stuff like cocktails is a bit tough too. Our room also had one side with no working plugs.

The whole vibe of the place is great, and the rooms are very comfortable.

Stayed in March 2023

I was staying with my colleague and you could see through the gap in the bathroom door to the toilet and shower, fine if you are with your partner but not great if you don't want someone seeing you in the bathroom. Our room also had a faint smell of cat pee but was otherwise fine.

Location was amazing, staff let us check in early and check out late with ease so very accommodating. Loved the chill area in the lobby and games room.

Stayed in March 2023

the check in staff was hit and miss

very cute property, used the cute gym as well

Stayed in March 2023

I was frankly disappointed there was no microwave in the room -- or even in the whole place when I asked at the desk. On a work trip, I like to zap a meal sometimes. I consider that convenience essential.

The hotel was cleaner and newer than I expected. There was little sign that it was an old place with a fresh coat of paint. A nice refuge from the chaos of the Union Square zone.

Stayed in November 2022

Nice staff!

Stayed in October 2022

Lots of extra fee’s tagged on after you check out. Almost 40$ a day for amenities - which we did not use. This should be included in the price of the room if it is a mandatory charge. They claim it is posted on booking.com when you make the booking but I have sent screen shots to prove otherwise with no reply from management

Good location, clean hotel, friendly hotel staff

Stayed in October 2022

The hotel has a nice central location within walking distance to many shops and restaurants. The room was nice, clean, and had everything I needed. The hotel also has a nice look and feel.

Stayed in July 2022

Mildewy smell in the room. Bedroom had an adjoining door and I could hear our neighbors talking quite clearly in the morning.

Game room was fun! Loved the record player and records in the room. Overall vibe and aesthetics were cool. Great location.

Stayed in July 2022

The lighting in the room was terrible. There was no light on one side of the bed, the overhead light was very dim. The chair for reading was so hard, it was like sitting on a piece of cement.

We got an upgrade to a larger room which was nice. The bed was comfortable.

Stayed in August 2022

Only complaint was the hotel bar was not open.

Everything was great! Friendly staff, comfortable room, wonderful smelling soaps, and great location!

Stayed in August 2022

worn, tired, not staying fresh, rooms were dark like a coffin

location is great building must have been very cool in its day

Stayed in August 2022

Modern design, comfortable beds, central location and friendly and helpful staff. everything you would want in a city getaway. I also really liked the boutique feel and the smaller size. they have a great game room and the fitness center is well equipped.

Stayed in July 2022