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  5. Reviews of Red Roof Inn PLUS+ Chicago - Naperville

Reviews of Red Roof Inn PLUS+ Chicago - Naperville This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1698 West Diehl Road, Naperville, IL 60563, United States of America

#14 of 17 hotels in Naperville

Guests' Choice

Review Score

Based on 303 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.4

  • Facilities

    6.5

  • Staff

    6.9

  • Value for money

    6.8

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: April 27, 2024

    6.0
    OK in a pinch, But will not stay again
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 4 nights

    Very Noisy Location, My car was banged into by other Guest

    Cost Per Night, Availability

    Stayed in April 2024

  • Reviewed: April 12, 2024

    5.0
    Comfortable bed, room clean. Key door system is a nightmare.
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night

    Guests on upper floors tend to create noise. Yelling, stomping of feet etc.

    Stayed in April 2024

  • Reviewed: March 25, 2024

    7.0
    It was bareable because I was hardly there. I only came back to go to bed and I was gone the rest of my trip.
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted from a mobile device

    I didn’t like how small the tv was or that there was no fridge and the closest microwave was near the office. I also did not like how they did not have towels when I called up the front desk. We couldn’t ask for any extra pillows seeing as how flat the pillows were. And there was bugs in the bathroom tub and floor. I even had to use a plastic knife to unplug the sink.

    I liked the bed.

    Stayed in March 2024

  • Reviewed: February 6, 2024

    5.0
    Fair
    • Couple
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    They charged an extra 50 dollar deposit and we won't get it back for four days. If there is an extra charge we should be told ahead of time.

    It was clean and had decent parking.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 5 nights
    • Submitted from a mobile device

    No fridge or microwave in the room. Having to walk from the 3rd floor to vending room, to heat my grandmother's tea in 20° weather wasn't cool... Also, the uner narrow bathroom doorway wasn't wheelchair accessible. Overall, it wasn't bad for the value.

    Beds were comfy. Good heating unit and water was hot...

    Stayed in January 2024

  • Reviewed: December 19, 2023

    7.0
    Cozy room- Decent prices.
    • Business trip
    • Solo traveler
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    Too close to an expressway and noisy.

    The room looked clean and stylish.

    Stayed in December 2023

  • Reviewed: November 5, 2023

    7.0
    • Business trip
    • Solo traveler
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: November 3, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    There is no refrigerator, kettle, coffee makers in the room

    Stayed in September 2023

  • Reviewed: October 18, 2023

    5.0
    Ok
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was nice. It was very clean. It’s just that I rounded many people loud.

    There is nothing much that I can tell you the person in the office. It was not that nice not helpful, there was many people fighting. They were loud. 

    Stayed in October 2023

  • Reviewed: September 27, 2023

    5.0
    Enough for a short trip
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 5 nights
    • Submitted from a mobile device

    They don't tell you, room cleaning is only once a week. The reference pictures were taken, it seems, from an angle to enhance the size appearance, but truth be told it was a bit tight and the a/C was a very old noisy gadget. There was only one type of Curtains that were only to darken the room, and if during the day you wanted sunlight you'd have to sacrifice your privacy

    They had complimentary coffee in the morning and an ice machine.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    5.0
    Fair
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 4 nights
    • Submitted from a mobile device

    We stayed a week and they only clean room 1 time and they still didn't clean had to ask twice why it wasn't cleaned the 1 time they offer no one came they ignored my request and I had to walk down everyday for clean towels very annoying

    Area

    Stayed in September 2023

  • Reviewed: September 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    No wifi. Tiny room. Very noisy.

    Good price and location

    Stayed in September 2023

  • Reviewed: August 28, 2023

    5.0
    Had a place to sleep
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet plugged instantly. Hair dryer started smoking as soon as you turn it on. Front desk wasn't rude, but wasn't pleasant. First room smelled like weed in a non smoking establishment. Would not change us to King room without upcharge even though it was the same price online.

    Cheaper than most. Near multiple things to do or places to eat. Could see that the rooms being cleaned had been sheets removed. This tells me that they should be fairly clean.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    6.0
    A good place to crash for just an overnight stay
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night

    A little less loud people and commotion around my room. Tone it down and respect of others

    Clean room

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    Good place
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 2 nights

    Cleaness

    Affordable price

    Stayed in August 2023

  • Reviewed: July 29, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard King Room Smoke Free
    • Stayed 14 nights
    • Submitted from a mobile device

    Property was shetchy. Maintenance was poor.

    Rate was good.

    Stayed in July 2023

  • Reviewed: April 27, 2023

    5.0
    Fair
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the room (maybe the cleaning chemicals used?), and the size of the bathroom.

    The staff, closeness to restaurants and a main road.

    Stayed in April 2023

  • Reviewed: April 21, 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    New deposit required for each extension of stay

    Stayed in March 2023

  • Reviewed: April 17, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted from a mobile device

    cigarettes smoke 😞

    Stayed in April 2023

  • Reviewed: March 21, 2023

    6.0
    ok won’t be going back to a red roof inn
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was rude. I had issues my booking when I arrived and they didn’t offer me any solution but to basically fix it myself. When asked to talk to managers or anyone nobody was there. I emailed management and never heard anything back. Even though the rooms were brand new the beds had fast food trash from other visitors and lots of crumbs and crap under them.

    The rooms were new and updated.

    Stayed in February 2023

  • Reviewed: January 12, 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    Someone was shouting in the adjacent rooms very loudly at night which was not only disturbing but scary as well

    Stayed in January 2023

  • Reviewed: January 5, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard King Room Smoke Free
    • Stayed 7 nights
    • Submitted from a mobile device

    was under renovation. no room service.

    Stayed in October 2022

  • Reviewed: January 1, 2023

    5.0
    ok but going back to motel 6
    • Business trip
    • Couple
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted from a mobile device

    there maintance people knocking on the (1) about the toilet & the toilet was ok

    good

    Stayed in January 2023

  • Reviewed: October 27, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior King Room Smoke Free
    • Stayed 23 nights
    • Submitted from a mobile device

    I was supposedly "upgraded" to a new room after renovations were to be done in my old room. The "upgraded" room had a toilet with constantly running water, a fridge whose door didn't close all the way, and there was no coffee maker when the previous room had one. I called first for the toilet and was told someone would be sent for maintenance but no one showed up. I then called for the coffee maker but nothing was done about that. It was only after a very kind housekeeping lady showed up, and I requested her for a coffee maker and she immediately arranged one for me along with coffee pods. This experience marred an otherwise excellent stay for me.

    The room was very clean and well-organized. It had all the basic facilities I needed. It opened to a very scenic view of the surroundings. The lighting was very good. The housekeeping staff was very helpful.

    Stayed in September 2022

Showing 1 - 25

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