16770 North Perimeter Drive, Scottsdale, AZ 85260, United States of America
#52 of 124 hotels in Scottsdale
Guests' ChoiceBased on 91 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.0
Facilities
8.8
Staff
9.1
Value for money
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 5, 2023
Annabel
United States of AmericaThe cleanliness of the grounds and pool area was questionable. Looks worn and not very clean. The restaurant took well over a half an hour to get our food. But the staff was nice.
The Bellman and Valet, Taylor, was very good to us. We loved him and he made our stay. We had Josh the last day only but he was very personable and accommodating too.
Stayed in September 2023
Reviewed: June 3, 2023
John
CanadaWe were located on main floor next to an exit door and had a few cockroaches in our room at night
Lovely location. Breakfast was good
Stayed in May 2023
Reviewed: March 24, 2023
Lisa
United States of AmericaHad to do laundry durning our stay which required 2 different elevators, a trip through the lobby, and up 2 floors and then had to pay for it. A little overpriced.
Staff was great at check in. Room was clean.
Stayed in March 2023
Reviewed: February 9, 2023
Mary
United States of AmericaRooms are dated. Bed linens need to be upgraded
Stayed in February 2023
Reviewed: November 25, 2022
Lawrence
United States of Americafor some reason, housekeeping only made one of 2 beds up—weird.
nice rooms, comfy bed, great pillows, clean
Stayed in November 2022
Reviewed: November 3, 2022
Darlena
United States of Americafood, feels a little dated
location, clean, staff, views(golf course)
Stayed in October 2022
Reviewed: August 29, 2022
Audrey
United States of AmericaThe front desk staff was professional and extremelyaccommodating.
Stayed in August 2022
Reviewed: May 2, 2022
Lisa
United States of AmericaMy room was on ground level, courtyard side, but was also next to the driveway. It was very noisy late at night -- a family shouting at each other at 11:30 PM for an extended period and a motorcoach with back-up beepers going off at midnight.
Staff was very friendly and accommodating. They did not receive my reservation through Booking.com, despite my having a confirmation number, so they recreated the reservation in their system that matched my Booking reservation. I also arrived very early before check-in time and they were able to get me in a room, so I could get ready for a funeral.
Stayed in May 2022
Reviewed: March 28, 2022
David
United States of AmericaWe had 2 rooms and requested that the housekeeping staff make up the rooms every day. You have to request that at check in or it doesn’t happen. One of our rooms was only cleaned once even after requesting 3 different times. Given how high the daily rates are, we shouldn’t have to ask for our room to be cleaned. Using Covid and “we’re very busy” as excuses isn’t acceptable at these rate’s especially after repeated requests to clean the rooms. Also, during this very busy time it would have been nice to have food and beverage service at the pool. It’s a simple thing that just makes your stay more memorable.
The location and layout of the property made everything seem close and convenient
Stayed in March 2022
Reviewed: September 22, 2021
Noe
Mexiconot cleaning every day
good service
Stayed in September 2021
Reviewed: August 5, 2021
Selena
United States of AmericaNothing.
The food and staff were great. Service was with a smile, food was hot and tasted great.
Stayed in August 2021
Reviewed: June 20, 2021
Jennifer
United States of AmericaLiterally a 10/10 experience minus the fact there is no outdoor bar by pool 😅
Stayed in June 2021
Reviewed: May 11, 2021
Brandon
United States of AmericaIdk felt like I was geting shaven for ever dime and nickel they could get
The people who worked they’re and it was very clean
Stayed in May 2021
Reviewed: May 7, 2021
Douglas
United States of AmericaTime for some updates- shower floor at an angle so water doesn’t drain well thus standing in water while showering.
The promptness with which the staff responded to our needs. Friendliness and professionalism of staff.
Stayed in May 2021
Reviewed: March 15, 2024
Luana
United States of AmericaShould have been credited for the 27.01 I used for breakfast toward the $30.00 credit I was told went with my room when I checked in.
Breakfast was ok. It did the job. Nothing special. I was told when I checked in that my reservation had a $30.00 credit to use during my stay at the hotel and to just charge it to my room and I would receive a credit. I used the credit for breakfast on Sunday and charged it to my room. My credit card on file was charged and I was never credited for the $27.01 I used for breakfast. I paid the tip in cash. Maybe I should have mentioned it when I checked out to receive the credit.
Stayed in March 2024
Reviewed: March 11, 2024
Sheena
United States of AmericaThe one minor issue was there was a little toothpaste on the bathroom wall, above the sink, from a previous guest.
Everything! The location, the space, the staff, the parking - all was amazing.
Stayed in March 2024
Reviewed: March 4, 2024
James
United States of AmericaThe thermostat in the room is completely non-intuitive - could NOT figure it out, and I've been staying in hotels for 40+ years! When we called the front desk, they said an "engineer" had to go make adjustments to turn the heat on (our room was 65 F when we arrived with no apparent way to turn on the heat). Room service was delivered NOT on a tray with real plates, stainless cutlery, etc. It was delivered in boxes in a bag with plastic cutlery - WAY below what I would expected for what they charge. Television setup makes it nearly impossible to connect ones own streaming device -- I'm sure there's a way but I ran out of patience trying.
Nice location, nice facilities. Nice pool. Good room service. Excellent food!
Stayed in March 2024
Reviewed: November 18, 2023
Toby
United States of AmericaThe hot water took forever. You had to run the shower and bath prior to using either
The staff was very helpful, friendly and truly wanted the group to be happy
Stayed in November 2023
Reviewed: November 14, 2023
John
United States of AmericaEgg white omelet was amazing.
Stayed in November 2023
Reviewed: July 1, 2023
Crystal
United States of AmericaGreat hotel. Great location!
Stayed in June 2023
Reviewed: May 1, 2023
Alicia
United States of AmericaTruthfully, not a thing. It was all fantastic.
The location was perfect for our needs and offered beautiful views and surroundings. The room was a lovely size and offered a wonderful walk out patio. It couldn’t have been nicer.
Stayed in April 2023
Reviewed: April 26, 2023
Lopez
United States of Americaok
ok
Stayed in April 2023
Reviewed: April 1, 2023
Ralph
United States of AmericaThey now charge for self park, big negative
Stayed in February 2023
Reviewed: March 23, 2023
Beth
United States of Americapool looked nice. wish I’d had time to swim.
friendly people. Evelyn at the desk was super nice and accommodating.
Stayed in March 2023
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