Reviews of Sheraton Grand Los Angeles This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
711 South Hope Street, Downtown LA, Los Angeles, CA 90017, United States of America
#110 of 386 hotels in Los Angeles
Guests' ChoiceReview Score
Based on 651 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
8.6
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Facilities
8.4
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Staff
8.5
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Value for money
7.7
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Reviewed: April 22, 2024
Shanna
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
The food was a bit underwhelming for the price, but the young woman who delivered the food was charming.
The staff was lovely and the location was excellent. Will definitely stay there again.
Stayed in April 2024
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Reviewed: April 17, 2024
Lanette
United States of America6 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Love the atmosphere
Stayed in April 2024
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Reviewed: February 22, 2024
Vijay
United Kingdom2 Reviews8.0“Pleasant stay”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 2 Queen
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
Nice location
Stayed in February 2024
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Reviewed: January 29, 2024
Viet
United States of America1 review2 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Traditional, Guest room, 1 King
- • Stayed 1 night
Check-in at 4 is too late. If someone flies into town in the morning, they have to wander for half a day before resting and collecting themselves. Also everyone I met was confused by the elevator system.
Great staff, great amenities, clean rooms.
Stayed in January 2024
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Reviewed: December 26, 2023
Christopher
Australia9 Reviews9.0“Enjoyable”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing specific
Location Friendly staff Good restaurant
Stayed in December 2023
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Reviewed: December 14, 2023
Habibulla
Thailand8 Reviews1 helpful vote8.0“First 2 days they didnot provide us complimentary water bottle last 2 days they did .”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Location is very good
Stayed in December 2023
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Reviewed: December 10, 2023
Yolanda
United States of America1 review1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
It was not stated clearly that there is only valet parking. I was directed to the mall parking and had to carry my things a long distance to the hotel. After dropping my things off, I walked back to get my car and pulled it around to Sheraton valet.
The hotel lobby was beautiful. The rooms were easy to access. Great location. Room service was great.
Stayed in November 2023
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Reviewed: November 23, 2023
Nagaratna
United Kingdom18 Reviews9.0“It was convenient”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 4 nights
the size of the shower, bit small, although the bathroom was big
Every thing was perfect
Stayed in November 2023
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Reviewed: October 28, 2023
Kaushik
India1 review8.0“Very good stay”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 4 nights
NA
Good spacious rooms Courteous staff
Stayed in October 2023
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Reviewed: October 28, 2023
Kamiar
United States of America9 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Group
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
Water pressure in the shower was weak
Stayed in October 2023
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Reviewed: October 24, 2023
Abdulhalim
Saudi Arabia9 Reviews2 helpful votes9.0“Easy access to everywhere”- • Business trip
- • Family with young children
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Smoking outside the hotel with no specific area for smoking and interruption from a huge number of homeless persons
Location , cleanliness and facilities
Stayed in October 2023
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Reviewed: October 23, 2023
Anna
United States of America7 Reviews2 helpful votes7.0“Overall an inconsistent stay, I’ve had better stays at nicer places.”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Was given room not quoted on booking (a 2 queen instead of 1 king). Hidden fees on top of resort fee which was already paid for through booking reservations. Destination fee per day was charged separate and if you didn’t use it on your stay, it was non refundable. Was notified of the valet fee on booking but hotel charged more than what booking stated. One of the outlets in our room did not work and found nail polish? (i hope and not blood) on wall and near lightswitch in bathroom by mirror outlet. So overall an inconsistent stay. I’ve had better at nicer.
Very accommodating staff and surrounding areas were great to visit.
Stayed in October 2023
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Reviewed: October 21, 2023
O
United States of America54 Reviews2 helpful votes8.0“Probably not again..over price for the area”- • Leisure trip
- • Group
- • Traditional, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Parking location Parking price Valet need more people homeless outside
Nice hotel
Stayed in October 2023
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Reviewed: October 21, 2023
O
United States of America54 Reviews2 helpful votes8.0“Okay”- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Parking price the surrounding Valet went thru my stuff inside my
Rooms very nice
Stayed in October 2023
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Reviewed: October 9, 2023
Lorena
Mexico15 Reviews2 helpful votes8.0“Great location”- • Leisure trip
- • Travelers with friends
- • Traditional, Guest room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
Not all of the staff was nice. Only Jose and Matt. They were great. There was a day when they didn’t clean up our room :-/
Excellent location
Stayed in September 2023
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Reviewed: September 27, 2023
Olesia
United States of America24 Reviews3 helpful votes8.0Very Good- • With a pet
- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
Booking the hotel in LA Downtown was a terrible idea. I still can't get used to homeless people who do drugs at the corner of the street and all these disgusting smells. So sorry to write something like this, because Sheraton Hotel was good enough and the environment spoiled our stay in some way. Although Sheraton's location and surroundings are way better then some conditions at the Hollywood Boulevard and its neighborhood.
Stayed in September 2023
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Reviewed: September 5, 2023
Bruno
Hong Kong19 Reviews8.0“will be back”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King
- • Stayed 2 nights
noisy strike gathering in front of hotel,
location, good and quiet room, comfortable bed.
Stayed in September 2023
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Reviewed: August 21, 2023
S
United States of America2 Reviews1 helpful vote8.0“Fun, comfortable, great service, & great location.”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Elevators can be confusing if it’s your first time staying here. Also didn’t love how there was only either a breakfast hours or dinner hours to order room service.
Loved how close it was to Crypto arena. Came to stay for KCON 2023, and it was very comfortable.
Stayed in August 2023
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Reviewed: August 11, 2023
Alison
United States of America1 review1 helpful vote8.0“It was very, very comfortable (mentally and physically!”- • Leisure trip
- • Group
- • Deluxe, Guest room, 1 King
- • Stayed 7 nights
My interactions with the staff was stellar! I was in a room that was inundated with the noise from the union and requested a room change and received no arguments. I wish I had written down the names of the two women desk clerks (for lack of a better word) were outstanding>
Stayed in August 2023
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Reviewed: July 11, 2023
Elaine
United Kingdom6 Reviews5 helpful votes8.0“It was better than staying in the Wayfarer in the next street but far too expensive”- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
Well where do I start? Fees - The district fee, Occupancy tax, LATMD assessment (whatever the heck this is), destination fee, and CA tourism assessment fee !!!!!!! This is shocking! The price for the room should be an all inclusive price, In the UK you can stay in a travelodge and get all the same facilites in the room without all these extra taxes and the price you see is the price you pay. Just shocking for Los Angeles!
The room was a good size and had a very comfortable bed. We liked having a fridge in the room along with coffee making facilites. Albeit no tea bags!
Stayed in July 2023
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Reviewed: June 21, 2023
John
United Kingdom21 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Traditional, Guest room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
Spoilt by surroundings ,Downtown LA very unhealthy.Also not enough elevators for number of rooms.
Hotel excellent.Food and bar excellent.Facilities excellent.
Stayed in June 2023
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Reviewed: June 13, 2023
Alberto
United States of America31 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Traditional, Guest room, 1 King
- • Stayed 2 nights
Breakfast is not a buffet, and it is too expensive for what you get.
The location is perfect if you need/want to stay in downtown LA.
Stayed in May 2023
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Reviewed: June 9, 2023
Jennifer
United States of America7 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
no free public parkings. valet parking is $45-$50 can go in and out whenever you please. as of for public parking I was charged $25 for 15 min. so you get the idea.
very clean and fancy.
Stayed in June 2023
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Reviewed: April 22, 2023
Karen
Australia14 Reviews1 helpful vote9.0“Great, safe downtown location . Easy access to everything.”- • Leisure trip
- • Group
- • Traditional, Guest room, 2 Queen
- • Stayed 4 nights
- • Submitted from a mobile device
Property was great but homeless out in the streets .
Great location for downtown. Easy walk to Crypto Centre. Very clean with great staff.
Stayed in April 2023
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