It would be helpful if the staff could respond more quickly to questions about check-in, free shuttle service, and other inquiries, especially for visitors coming from abroad.

beautiful view, clean room

Stayed in August 2025

None

Close to the airport, free parking.

Stayed in August 2025

Their was one front desk man who was rude which left a bad taste

The room was clean and comfy

Stayed in July 2025

Aesthetically basic outside of the lobby but checked all the boxes we needed.

Super helpful and friendly staff. The also had a pack & play, despite conflicting information and reviews, and put it in our room for when we checked in. Just call in advance to tell them and secure it.

Stayed in August 2025

Airport shuttle wasn’t obvious to be collected from SFO. I called them twice to just understand process, this could be easier

Hotel was brilliant, staff amazing and fantastic facilities.

Stayed in August 2025

I think they need more help at the cafe. And need to add a drink menu for their coffee options!

Staff was friendly and helpful, everything about the hotel looked cleaned and organized.

Stayed in August 2025

If the property has continental breakfast will be nice. Right now the breakfast offer is not very good and it does not take Visa card.

The room is very spacious. The staff are friendly. The location of the property is very good.

Stayed in August 2025

Didn’t accept Apple Pay at the cafe, low shower pressure

Clean, love the view from the balcony

Stayed in August 2025

Some noisy neighbors, but handled quickly by staff.

The view, proximity to attractions, and the price.

Stayed in August 2025

Had a leak in the bathroom my mother slipped but didn't fall thank god.didnt have same type room to move us too otherwise was nice

Stayed in August 2025

They sent us away the 1st time to Sobesta ES next door but then we returned and using the confirmation number they located the reservation but no apology was offered even though they should have asked in the first place. Coffe in lobby too expensive.

Next to bay nature trail

Stayed in August 2025

N/A

Close to the airport and free shuttle

Stayed in August 2025

First, the rooms do not have microwaves, so we had to bring our own knowing we would be there for a few days. Second, one of our rooms had a stained carpet, which made the room feel less clean. Also, we had two rooms with a balcony located on the opposite side of the water located right next to the train tracks, which could still be heard even with the doors closed, and the view was not very appealing. Finally, the rooms are small for more than two people to a room, and the bathrooms could use an upgrade.

The location is everything for this hotel. Oyster Bay is so beautiful, and the trail around it makes it perfect for dog owners and for people to exercise. Also, the hotel is located in South San Francisco, which made going back to the room after a long day of activities so relaxing since the area is less bustling than the main area of San Francisco. Additionally, the beds were super comfy.

Stayed in August 2025

Breakfast was included in the price, and there’s a Starbucks branch on-site. However, the breakfast options were very limited, only coffee or juice were offered. I would have expected more variety, such as hot chocolate or other drinks they usually serve. Also, unlike typical all-you-can-eat breakfasts, here you could choose only one item, which felt quite small. I was also surprised by an unexpected $14 parking fee, which wasn’t mentioned during booking. Additionally, the hotel is located next to a highway and railway, so rooms facing that side can be noisy due to outside traffic.

The room was nice and modern, staff was nice and helpful.

Stayed in July 2025

VFM property right next to the airport. The hotel also has a self-service laundry facility. There is also a nice trail walk right behind the aiport

Stayed in June 2025

Breakfast is a joke. There is nothing fresh. Everything is frozen and there is one guy who heats it up for you. No plates, no silverware, etc. And the infrastructure, while recently painted, etc. Is still antiquated.

The check in was easy, and they accommodated late check in. Staff was friendly.

Stayed in July 2025

Nothing

Clean, comfortable rooms, good size. Friendly staff and lots of shared space and facilities.

Stayed in July 2025

The bathroom could have been cleaner and while they said they had breakfast on site, it was pre packaged and very expensive for what it was.

We stayed here for a layover, it was easy to get to using their free airport shuttle.

Stayed in June 2025

Breakfast was a small Starbucks setup, which I try to avoid. I hope they'll have a fuller breakfast in the future. Everything else was great!

The staff was exceptionally helpful and friendly. They went the extra mile with a couple of things, including giving us a late check-out. Our room was huge. The location was convenient and it was nice to have a balcony with a view of the water.

Stayed in July 2025

The adjacent highway is a bit noisy.

Great as a base for exploring San Francisco. The staff is friendly and helpful. Breakfast has a limited selection of pastries, coffee, and some juices.

Stayed in July 2025

breakfast

Stayed in July 2025

Snack prices are high

Dog friendly !

Stayed in May 2025

They should not offer rooms with breakfast because what you get has nothing to do with a good breakfast. They don't even give you a proper plate when you want to eat your bagel on a table.

The room itself was very nice. The best of this hotel is the location at the bay. There is a trail in front of the building where you can run or walk some miles.

Stayed in July 2025

Beer and snacks a bit overpriced but at least available from fridge át reception

Comfy overnight, rooms clean, a bit less trendy. Kind service, minimal brekky (coffee OR juice and one sandwich), very good shuttle runs every 30 mins to/from SFO

Stayed in July 2025