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  5. Reviews of Staybridge Suites Salt Lake-West Valley City, an IHG Hotel

Reviews of Staybridge Suites Salt Lake-West Valley City, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3038 South Decker Drive, West Valley City, UT 84119, United States of America

#6 of 15 hotels in West Valley City

Guests' Choice

Review Score

Based on 218 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.2

  • Facilities

    8.5

  • Staff

    8.4

  • Value for money

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King and Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking under construction.

    The rooms were nice and big for a family of 7. Clean and great location. Our kiddos even enjoyed the pool.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Mobility Accessible Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was lacking in good eggs. The TV in the room was very basic and hard to connect our laptop to. Trash cans in the room were very small.

    The room was a great size and very clean when we arrived.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    We we stay again because the kids loved the pool and the rooms where wrong but still nice
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Hearing Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We booked 2 rooms close to each other… at check in only had one room and it wasn’t even one of the ones we booked… it took a hour to get us another room and charged us way more for both rooms!!!

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A couple of the front desk staff were not very friendly.

    Very comfortable beds

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Washington & Crew
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Would be nice if they added a waffle island, this way, there's not such a long wait to make waffles . Have at least 4

    This location is our go-to for a day away from it all.

    Stayed in March 2024

  • Reviewed: January 18, 2024

    8.0
    The location is nice and the pool is a fun attraction for the kids
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Sofa - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The thermometer in the room didn’t work properly, making the room hot or cold, not much in between

    The pool for the family is nice

    Stayed in January 2024

  • Reviewed: October 1, 2023

    8.0
    Great time with grandkids, water slide and pool area need some attention.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms updated, cleanliness

    Great location, excellent breakfast.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    7.0
    Was comfortable.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    condition of pool and hot tub, lack of maintenance.

    Clean room

    Stayed in August 2023

  • Reviewed: August 1, 2023

    9.0
    This will be our new hotel of choice when traveling to Utah
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The halls were a little confusing when going to the pool

    We loved the rooms and the pool.

    Stayed in July 2023

  • Reviewed: July 13, 2023

    8.0
    The property is very quiet we just enjoyed but please excetend breakfast hoirs please.
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't get break fast st all.

    I think the location is okay

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    My kids had a blast at the slide. Breakfast was great and beds were super comfortable!
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Getting in to the hotel was kind of difficult. The construction and small space to turn in to the property was a pain. Also, a child pooped in the pool and we were told we could go back in 30 min to swim. I don’t feel that it was cleaned properly in that amount of time.

    This hotel has the best breakfast

    Stayed in July 2023

  • Reviewed: June 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King and Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A little wear and tear on the furniture, but otherwise, it was very clean.

    family friendly

    Stayed in June 2023

  • Reviewed: May 19, 2023

    8.0
    Great stay great people great food.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't realize how small the pullout mattress was but honestly some how ended up not needing it. Other than that no complaints. Do gotta let people know pool slide is only open on basically the weekend and certain hours only.

    Great location right by the Maverik Center. Great pool area our 2 little ones couldn't get enough of the water area for little ones. My son couldn't stop wanting to go down the kiddie water slide. Breakfast was great. Beds were comfortable. The ladies at night and morning at front desk were amazing. Bedroom was well stocked plenty of towels and etc. Found the bedding for the pull out mattress in closet Great add on. Some how didn't hear any traffic noise being right against the interstate.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    7.0
    Nice for Families!
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Sofa - Non-Smoking
    • Stayed 18 nights
    • Submitted from a mobile device

    Small breakfast area. The walls are too thin and floor creaked.

    Pool area is awesome for the kids. The pool was very Hot and spacious, my favorite part. The room was spacious. The staff did really good at cleaning. Sometimes bugged too much to clean the room but it was nice to come back to a clean room. Might of been a couple of creepy people there but overall a nice stay.

    Stayed in April 2023

  • Reviewed: March 4, 2023

    8.0
    Good location, great room more for families rather than couples.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water park and pool are great for kids and families but for couples it would have been nice to go swimming or sit in the hot tub where it was more quiet. Even if they had adult hours after a certain time.

    Location and room

    Stayed in February 2023

  • Reviewed: January 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Sofa - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pools is actually smaller than shown in photos and the hotel charge extra $ per person if more than 3 people in the same room want to use the pool. The pool is shared with adjacent hotel and water didn’t look very clean/clear to me.

    Rooms were very nice and clean. Breakfast was great.

    Stayed in December 2022

  • Reviewed: January 2, 2023

    8.0
    overall great time
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Sofa - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    TV cable was out our last night

    nice room, quiet, kids loved the pool.

    Stayed in January 2023

  • Reviewed: September 24, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The spa was broken and slides only open certain times on weekends.

    Breakfast was good, the evening social was really cool, the room was really nice and comfortable

    Stayed in September 2022

  • Reviewed: September 18, 2022

    9.0
    was a little disappointed with the pool times and lots of people. but will stay again
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    getting into the place the entrance

    nice rooms wanted to have some time with grandkids.

    Stayed in August 2022

  • Reviewed: September 5, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King and One Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds not so comfortable

    Room was big and spacious. Grins and fins was nice kids enjoyed themselves

    Stayed in September 2022

  • Reviewed: July 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    I pay for pool I don't like cas I think is include in all hotels I never pay extra

    Good breakfast

    Stayed in July 2022

  • Reviewed: June 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Sofa - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    I’m not sure if this hotel doesn’t have king beds and I could be wrong, but I think I booked one and got a pull out couch bed and a full bed. I have two kids and I had to sleep on the couch bed which was horrible. After a night, my husband switched me and the regular bed was not great either. We didn’t get any housekeeping service during our entire stay of 5 days. No towels or anything. This hotel is beautiful but the service is seriously lacking. Every time I walked by the front desk associates were on their phones or laughing hysterically. I also had an incident with a lady from the kitchen because I was “underdressed” for the breakfast area as we were on our way to the pool. When she confronted me she looked me up and down like I was a human piece of trash and told me that I needed to leave and get dressed-fairly loudly in front of everyone in the breakfast area. I felt called out and embarrassed. Fair enough that there is a policy in place, I can respect that, however this lady works in hospitality and there is a kind way to speak to people and let them know they are breaking a hotel policy. I went to explain what happened to the front desk and she said yeah, the managers told her to.” That left me feeling like the entire staff was snickering and talking poorly about me. I managed a hotel for 5 years and I can say that the staff here is underwhelming. The management is out of sight and hands/off.

    Breakfast was nice I liked the variety. The coffee was delicious and the fresh fruit was a nice addition. The pool and water slide is the saving grace for this hotel. It was wonderful for our little family. I will also add that whichever housekeeper had initially cleaned our room for check in did a fantastic job and she deserves a shout out. Also, the public area attendant for cleaning was really on top of things. The hallways/ dining area and public bathrooms were clean.

    Stayed in June 2022

  • Reviewed: June 25, 2022

    8.0
    Had a fun stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast left a little to be desired. The "hot" food was a bit tasteless. But there was a good variety of foods to choose from. The breads were good.

    Loved the room. It was very nice, and it was clean. The pools were very fun, although we felt they were a little cold.

    Stayed in June 2022

  • Reviewed: June 23, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio Queen Suite with Hearing Accessible Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the entrance could be more clearly sign posted

    Breakfast

    Stayed in June 2022

Showing 1 - 25

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