The rooms are kind of musty. Also, it was desolate. So kinda freaky. My family members kept saying it was like the shining hotel. Lol.

I love the fact that it’s on the lake

Stayed in August 2023

There was a lot of false advertisement and old pictures of the hotel that weren’t up to date. They showed a jacuzzi in the picture but it wasn’t there. Also they showed the rooms with microwave and refrigerator but when we arrived we apparently had to request it ahead of time. The food we brought went bad because we had to wait another day for the refrigerator. They also showed paddle boats we could rent but no one was managing it. The restaurant that they showed in the picture was also abandoned. They were really short staffed and our rooms balcony was dirty.

The pool area was really nice and beautiful

Stayed in July 2023

There is jacuzzi on the pictures, unfortunately there is no jacuzzi in this hotel.

Stayed in July 2023

In dire need of renovations.

Staff was nice.

Stayed in June 2023

Upgrades..towels at pool Pool monitors

View

Stayed in February 2023

Rooms need updating/bathroom

Cozy old fashion style

Stayed in February 2023

The hotel is run down. It has so much potential but there hasn't been any attempt to do anything in awhile it seems. Outside our room there was a big hole in the ceiling. Inside the room the smoke detector was hanging from wires out of the ceiling, the sink in the bathroom was cracked, the drain in the tub was pulled out and sitting on the edge, the popcorn ceiling in the bedroom area was peeling or missing in big patches, and the mattress was an old spring one with a dip that left my back killing me in the morning.

The location is extremely convenient for a visit to Old Sturbridge Village as well as restaurants to have a meal at. The view from our room was nice as well with a balcony looking towards the water.

Stayed in December 2022

No restaurant service,due to lack of staffing,rooms need attention,rugs, plumbing issues etc,Again a work in progress

Facility is under private ownership now, they are in the midst of remolding an older facility,lack of staff is really hurting them ,like a lot of companies these days.This is a great place with a lot of amenities.Given they are updating it,is an ongoing process.

Stayed in December 2022

All restaurants were closed. Hot tub was emptied , common areas were dimly lit.

Room was comfortable.

Stayed in October 2022

The hotel is showing its age. Rust around the toilet. Black under the rim of the sink. no plug in the tub. Windows were hard to see thru. I giant white tent blocking our view of the lake.

Stayed in October 2022

spacious big rooms

old needs update

Stayed in October 2022

beds were the worst! hot tub closed. pool was very cold. stain on walls in bathroom

loved the location and on beautiful lake.

Stayed in September 2022

Expected a mini fridge in room was too

It was good location great staff

Stayed in August 2022

I absolutely love this hotel, I have been here several times, a little disappointed that there hasn't been any up-keep, needs to be updated. Walls painted, carpet removed.

they didn't offer breakfast. It wasn't available to even buy.

Stayed in August 2022

not kept up - could be or once was beautiful but it’s very run down now. hot tub was permanently closed. restaurant and bar not open when we were there midweek. huge facility poorly maintained, even the grounds. beach full of weeds and goose poop.

view of lake very quiet comfortable

Stayed in August 2022

There could of been a warning that my room over looked a construction site and that the room was next to a party tent. The elevator by the tavern need to be carpet cleaned. Besides that I would stay again.

The pinball show that we went for was great and the staff is friendly

Stayed in June 2022

Could not open our sliding glass door, air conditioner did not work, breakfast only available on the weekends, restaurant was closed, pool and hot tub were closed, no refrigerator or microwave in the room, elevator was out of order, short staffed.

Easy to get to from the highway, beds were comfortable, nice size room, grounds were very nice.

Stayed in May 2022

No food, no working elevator.

Stayed in May 2022

The room was located so far from the parking lot that we had to carry our luggage clear across the vast layout of the complex. The elevator didn’t work so we further had to trudge up back stairs to get to the room. The room was very dated. The furnishings were worn and the cushion on the chair was stained. The woodwork in general was worn and chipped in places. The bath/shower combo was worn and wallpaper was peeling.

The price was good.

Stayed in May 2022

Pool and spa were under some sort of maintenance and closed also all restaurants were closed these are the reasons we stay there so it was disappointing

Location is ideal

Stayed in May 2022

the balcony lock was very flimsy, and also there was only 1 curtain.

Stayed in May 2022

The hotel room was not clean and extremely dated. The pool was closed and that was disappointing for the kids. The elevator was stuck and I had a clogged toilet and the staff was less than helpful. It was not a great experience.

The location of the hotel is great. There was a lot around and I was with a big group. The rooms were situated around the pool which was great for the kids.

Stayed in April 2022

The staff was unhelpful at best.

The rooms were clean and comfortable. The location was ideal for purpose of our stay.

Stayed in April 2022

nothing is open. nothing. no food. no pool. no jacuzzi. the fitness room is nothing. the carpets are old. the walls are aged.

most of the hotel staff is extremely friendly

Stayed in April 2022