37 Spencer Plain Road, Old Saybrook, CT 06475, United States of America
Based on 346 hotel reviews
6.4Cleanliness
7.1
Comfort
7.1
Location
7.9
Facilities
6.5
Staff
7.7
Value for money
6.9
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 3, 2024
Camiel
United States of AmericaSee above.
The info about the motel said there was a free breakfast, but that was not true. I understand that such amenities may be cancelled at any time, but I booked this motel in part because of the free breakfast.
Stayed in December 2023
Reviewed: December 25, 2023
Aaron
United States of AmericaThe bathroom and beds are too high. The mattress is super comfortable, but you need a stepladder to actually get in the bed.
Front desk personnel was EXTREMELY friendly!!! Very convenient first floor room makes it easy to load and unload your car.
Stayed in December 2023
Reviewed: November 16, 2023
Cindy
United States of AmericaRoom was extremely small, as was the bathroom.
N/A
Stayed in October 2023
Reviewed: November 5, 2023
Sarah
United States of Americait was just really hard to close the bathroom door.
the location is right off the highway and very close to many shops and food places. comfortable bed, good heating system.
Stayed in November 2023
Reviewed: October 12, 2023
Arthur
United States of Americacovid no longer a valid excuse); no cable tv
location fine
Stayed in October 2023
Reviewed: October 2, 2023
Marsh
United States of AmericaA bit dated
Easy access
Stayed in October 2023
Reviewed: September 14, 2023
Anne
AustraliaBreakfast was not provided but was advertised. No staff on in the morning, office locked, couldn't check out, no sighnage about any staff start time. Ended up, leaving key in room.
Clean and comfortable.
Stayed in August 2023
Reviewed: September 5, 2023
Christine
United States of AmericaNo maid service. Had to ask for towels and toilet paper. Garbage piling up.
Price and location
Stayed in September 2023
Reviewed: August 28, 2023
Thornton
United States of AmericaBreakfast,there was no breakfast. When checking in,told there was breakfast and they named a list of items. My husband went down at 8:40,and brought back burnt tasting and smelling coffee. He said there was nothing and no one was there. Not good! At least have a fresh cup of coffee.
Beds okay, Hot shower.
Stayed in August 2023
Reviewed: August 8, 2023
Elizabeth
United States of AmericaWorking tv
No TV reception. Entire family could hear room above us having sex with squeaking bed and banging headboard at 1:40am
Stayed in August 2023
Reviewed: July 31, 2023
Diane
United States of AmericaAir conditioning was not on when we got there. We needed to change for a wedding and we were sweating in the room. The beds were very high. I literally had to have my husband boost me up onto the bed as I am a short woman and could not get up on the bed by myself.
The breakfast was a to-go bag which we did not take. The room was clean.
Stayed in July 2023
Reviewed: July 24, 2023
Cmichaelhoff
United States of AmericaToilet stopped working and did not get fixed while we were there. TV not working. Bagged unhealthy breakfast.
The staff
Stayed in July 2023
Reviewed: July 24, 2023
Muriel
United States of AmericaNo breakfast was included, though advertised. I could have reserved another hotel cheaper than this which didn't advertised a breakfast. Nothing on the table, no coffee or even water. I told the receptionist that I was not happy of that, and she was so kind to fill for us (6 people with 2 kids) a bag for each of us with a bottle of water and some cookies. Thanks a lot to her, she really tried to solve the problem. I suggest that we could receive compensation for the inconvenience.
The location was convenient, the room was clean and cozy.
Stayed in July 2023
Reviewed: July 20, 2023
Jeffrey
United States of AmericaReception provided me keys to an occupied room. I actually walked in on another guest in their room. To say the least it was embarrassing and very uncomfortable for both parties! I returned to the front desk and they gave me another room.
Stayed in July 2023
Reviewed: July 14, 2023
Christopher
United States of AmericaTwo of the reasons I booked here were that it offered breakfast and had a pool. There was neither. Breakfast was a coffee machine, and the pool still had the cover over it. No explanation given, but since this was stated on the website, it feels like false advertising.
Clean rooms, partially updated. Liked the fact that the floors weren't carpeted and were vinyl plank instead. Cheap.
Stayed in July 2023
Reviewed: June 26, 2023
Cori
United States of AmericaThis property said it had free breakfast..it was a paperbag with a granola bar, fruit cup, juice box, and other similar items. It is very misleading to call that a free breakfast in the advertisement. And most importantly, this should have been either a much nicer facility for the nightly cost, or it should have cost less. I realize the location is a desirable area, but the cost for basically a standard motel room is excessive. And of course, the "breakfast."
The location is why we stayed here. And it was fairly clean and the staff was polite.
Stayed in May 2023
Reviewed: June 23, 2023
Veronika
CanadaI was told that breakfast is 6 to 9 at lobby and when I came there was just a coffee.I ringed the bell to front desk and after maybe 5mins lady showed and give us small bag with juice, water and cheap sweet. This is not a breakfast and shouldn't be listed in the price. What a joke. Big money rip off.
Room was nice and clean and good size. Just the floor should be swipped more often.
Stayed in June 2023
Reviewed: June 22, 2023
Christian
United States of AmericaThe location
Stayed in June 2023
Reviewed: May 10, 2023
Desiree
Switzerlandno breakfast. poor tv signal
good value for money. clean room. comfortable bed. located within walking distance from mall & restaurants
Stayed in May 2023
Reviewed: April 18, 2023
Benedikt
GermanyThe room was not really clean with hairs from previous guests in the bathroom. There was no breakfast nor a pool, despite being advertised.
good value for money, early check-in option
Stayed in April 2023
Reviewed: September 29, 2022
Dawn
United States of AmericaIt was clean and comfortable
Stayed in September 2022
Reviewed: September 26, 2022
Kolman
United States of AmericaWe did not like that the smoke was coming from the downstairs upstairs in our rooms a non smoking
I like the location easy on easy off highway
Stayed in July 2022
Reviewed: September 18, 2022
Elizabeth
United States of AmericaStairs were ridiculous! Not accessible for elderly or handicapped. O
There was no breakfast! No staff at front desk to ask a question. No staff for check out.
Stayed in September 2022
Reviewed: September 13, 2022
Sugi
United States of Americapoor staff . when I booked it said breakfast and ground floor and nonsmoking. after almost ten minutes waiting as first person at desk she gave us a ground floor smoking after saying it doesn’t say that though I showed my phone reservation where it did. No breakfast coffee available the first night till after 6:30 because locked but next day at 6:00. first microwave didn’t work . two out of four lamps s didn’t work. Had to wake her up at 7:00 am to ask questions. Dusty rooms .
price
Stayed in September 2022
Reviewed: September 4, 2022
Sabas
United States of AmericaNext to a railway. No trains at night, though. Breakfast was included in the rate, but not available the next morning. No one was tending the front desk.
clean room
Stayed in September 2022
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