415 O'Farrell Street, Union Square, San Francisco, CA 94102, United States of America
#147 of 221 hotels in San Francisco
Guests' ChoiceBased on 507 hotel reviews
7.5Cleanliness
8.2
Comfort
8.1
Location
7.9
Facilities
7.6
Staff
8.6
Value for money
7.8
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Maddie
AustraliaHomeless/drug intoxicated people in surrounding areas
Receptionist was lovely. Good location
Stayed in April 2024
Reviewed: April 21, 2024
Andrea
ItalyLocation is very convenient for transportation but unfortunately the area is populated by many homeless people which give a bad appearance to the district.
Generally a good stay, Bed was comfortable, good shower. Continental Breakfast availability included in the rate is a plus but don’t expect a full buffet breakfast. Security of the entrance of the structure was good and always monitored by the receptionist.
Stayed in April 2024
Reviewed: April 15, 2024
Fabio_1992
ItalyHotel is at the beginning of Tenderloin area coming from Union Square and at night it's unpleasant and could get unsafe. Breakfast was minimal. On the last day, the (old) elevator run out of service and had to manually bring the luggage for 5 floors
Staff was available to let me check-in late in the evening, much after requested time, as I came from outside SF. Price is very competitive compared to others.
Stayed in April 2024
Reviewed: April 14, 2024
Shy
JamaicaThe hot water took long to came on in the shower No water provided
Convenient
Stayed in April 2024
Reviewed: April 12, 2024
Nazam
BangladeshThe internet was awful, could not work properly. Would be great if the staff could give a pitcher/ jug/ big water bottle in the room. Also, tea/ coffee were not refilled in the room daily.
Very central, facilities are great considering the price, the staff are super helpful and always tries to sort any problem once reported.
Stayed in April 2024
Reviewed: April 9, 2024
Marcelo
BrazilLocation not so amicable during nightime.
Good location. Walking distance from the union Square and public transportation.
Stayed in April 2024
Reviewed: April 9, 2024
Shishir
United Arab EmiratesBreakfast could be improved.
Stayed in April 2024
Reviewed: April 8, 2024
Ernesticia
GhanaThe breakfast options were moderate but some protein component, eg boiled egg, could have helped.
The rooms were neat and there was daily housekeeping.
Stayed in April 2024
Reviewed: April 5, 2024
Eram
United KingdomSurrounding area of the hotel was not good looking
Breakfast was good could start earlier at 6 instead of 7. Location was central but no kerb appeal. Staff was really friendly and helpful.
Stayed in April 2024
Reviewed: April 4, 2024
Rahat
AustraliaNothing
Staff, Location and cleanliness
Stayed in April 2024
Reviewed: April 3, 2024
Christina
AustraliaThe TV channels were out the 1st night, but rectified in a timely manner
Friendly staff, great location, whilst the room was tight, it had everything I needed and the breakfast was sufficient
Stayed in March 2024
Reviewed: March 21, 2024
Marianna
UkraineThe room smelled badly, air conditioner was right across the bed and it was blowing straight into my face, was noisy at night because of some machine working upstairs. Hotel location is near many places, but it’s at the end of Tenderlion, so many homeless people were right next to the door of the hotel. We were scared to go out and it was dirty outside the main entrance because of these people. Breakfast is included in price, but there was almost anything to eat (just coffee, tea, bagels, yogurt and some apples), no eggs or anything like that.
Room was clean, we got extra blanket easily, cleaning ladies were very nice and polite. Room and bathroom were quite in a good and fresh condition. They let us leave our luggage, all questions were answered. Good service. Hotel was locked and always under supervision of the front desk staff, so I felt safer (due to many weird people outside)
Stayed in March 2024
Reviewed: March 20, 2024
David
United KingdomBeds were too short
Location
Stayed in March 2024
Reviewed: March 18, 2024
Vladimir
CroatiaNo wardrobe /closet /hangers and /or luggage rack. Everything else very good.
Location is perfectly central. Staff nice and friendly. Huuuge bathroom, decent room size, comfortable bed, very good quality of bed linen and towels. Very clean. Good wifi. Good air conditioning /heating. Even continental breakfast included in the price.
Stayed in March 2024
Reviewed: March 15, 2024
Rumba
IndiaSame as above
Packaged water should be provided in rooms on complimentary basis that is basic. Location is good. Breakfast is limited atleast serve eggs
Stayed in March 2024
Reviewed: March 9, 2024
Sydney
United States of AmericaLocation was tough
Cheap room
Stayed in March 2024
Reviewed: February 27, 2024
Nicholas
United KingdomVery small room.
looks a bit poor from the out side, but once you get in sice it's nice.
Stayed in February 2024
Reviewed: February 27, 2024
Marie
DenmarkThe room was a bit too small for two tall Scandinavians which also meant the bed was too small for us. The breakfast was OK. Though one of the morning the refill of coffee was none-existing!
Location of the hotel was absolutely perfect. Close to Powell St. and the cable cars. And close to Union Square and shopping/restaurants. The reception staff was super nice. Always helpful and with a smile.
Stayed in February 2024
Reviewed: February 18, 2024
Marie
DenmarkMore seats in the breakfast area and quicker refill of coffee
Serviceminded staff. Clean towels each day.
Stayed in February 2024
Reviewed: February 16, 2024
Shin
TaiwanEnough for 1 people, too crowded for 2.
Good location, nice staff, nice price.
Stayed in February 2024
Reviewed: February 12, 2024
Chin
United States of AmericaRefrigerator was noisy and kept me from a good night’s sleep
Left too early to try
Stayed in February 2024
Reviewed: February 11, 2024
Natalie
United KingdomThe room was simple but very comfortable bed clean room, coffee machine, mini fridge hairdryer ironing board - facilities Lovely bathroom Location was great - close to union square
Stayed in February 2024
Reviewed: February 6, 2024
Guilherme
BrazilRoom was clean, but very small. Breakfast extremely simple and reduced.
Staff was good.
Stayed in February 2024
Reviewed: January 29, 2024
Laurence
United KingdomA bit cold
Location
Stayed in January 2024
Natal, Brazil
Rosemont, USA
Simeiz, Crimea
Friesenheim, France
Perth, Australia
Partry, Ireland
Pomona, USA
Slănic, Romania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content