720 Hill Street, Capitola, CA 95010, United States of America
#6 of 7 hotels in Capitola
Guests' ChoiceBased on 513 hotel reviews
8.0Cleanliness
8.6
Comfort
8.5
Location
8.7
Facilities
8.0
Staff
8.6
Value for money
7.8
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 22, 2024
Maria
United States of AmericaNothing to say but great service
Location and Metesh at the front desk gave us a warm-welcoming great stuff, bedroom neat and clean as much the bathroom i feel like im home! definitely coming back to stay Thank you!!!
Stayed in April 2024
Reviewed: April 2, 2024
Sandy
United States of AmericaThis place needs a deep clean. The dirt in the tracks of the closet is nasty. It’s an old place and has had some work done outside, but some updating (new flooring for one thing) would make a huge difference. I went out to my car to get something and when I got back the keycard didn’t work. It took a good while to track down a desk clerk (as I’m wandering around in my jammie’s) and when I found her she said “oh yeah, it’s an old system, the keys demagnetize all the time”. Great.
Stayed in April 2024
Reviewed: March 25, 2024
Janet
United States of AmericaWaffle machine in the breakfast room. The 3 separate buildings made for a very quiet hotel.
Stayed in March 2024
Reviewed: March 21, 2024
John
United States of Americathere was no luggage stand.
Stayed in March 2024
Reviewed: February 7, 2024
Mary
United States of AmericaMusty smell in our room probably due to the massive rain in Capitola.
Great bed. Breakfast was fine. Staff was wonderful. Olivia at the front desk was super helpful and friendly.
Stayed in February 2024
Reviewed: January 10, 2024
Christine
United States of Americafront desk person was more focused on his phone when I asked a question that he didnt bother to answer.
Location
Stayed in December 2023
Reviewed: January 9, 2024
Tom
United States of AmericaThe room had a coffee maker and coffee but only had the plastic drinking cups, nothing to use as a coffee cup.
It was easy to check in the service guy at the desk (Pedro) was friendly and helpful. Parking was fine and the room was very clean and quiet.
Stayed in January 2024
Reviewed: December 13, 2023
Eugene
United States of AmericaPlace to hang the towels
Both were fine
Stayed in October 2023
Reviewed: November 30, 2023
Steve
United States of Americanot much
front desk help was excellent. Very helpful! not much
Stayed in November 2023
Reviewed: November 30, 2023
Slavich
United States of AmericaThe noise from the freeway is loud and the dish TV sucks as usual
The location, cleanliness, comp breakfast, and room was nice
Stayed in November 2023
Reviewed: November 29, 2023
Wes
United States of AmericaDifficult review. My girlfriend complained the breakfast raisin bran was stale -- it didn't bother me. We heard some noise Thanksgiving morning, and it turns out the roof of one of the motel's buildings was being repaired starting at 7 AM!! When we went to the breakfast room, we got to enjoy a heated discussion between one of the customers and the manager about having noisy work done on his building early on Thanksgiving morning. There is only one small towel rack under the sink in the bath, and one hook on the door.
The location was convenient to my relative's house, the bed was very comfortable, the room was very clean.
Stayed in November 2023
Reviewed: November 17, 2023
Cannon
United States of AmericaThe breakfast could have been a little more substantial
The property was very nice and clean. Staff very friendly
Stayed in August 2023
Reviewed: November 15, 2023
Debra
United States of AmericaLocation and cleanliness
Stayed in November 2023
Reviewed: November 14, 2023
Sharryl
United States of AmericaThe front hostess was not friendly at all. Unlike the other times we have stayed there.
Everything was great
Stayed in November 2023
Reviewed: October 31, 2023
Ouyoumjian
United States of Americathe room smelled musty
easy parking, check-in, quiet, comfortable bed, clean
Stayed in October 2023
Reviewed: October 30, 2023
Judy
United States of AmericaI wish the pool there was bigger, and more accesible.
I liked that you could stay in a bldg. away from others for quiet time, and it wasn’t crowded there.
Stayed in October 2023
Reviewed: October 21, 2023
Arlene
United States of AmericaThe shower was nice but I perfer a hand held shower head and that's about it.
Coffee was offered but no breakfast. Continental breakfast would of been nice.i loved the view from the Parking lot You could see the the beach! I would stay again.
Stayed in September 2023
Reviewed: October 5, 2023
Audrey
United States of AmericaA little farther from the beach than anticipated but the walk was nice.
The property was very clean, room was unexpectedly nice, and staff was very kind.
Stayed in July 2023
Reviewed: September 26, 2023
Lisa
United States of AmericaClean, quiet location
Stayed in September 2023
Reviewed: September 17, 2023
Gary
IrelandNo breakfast
The room was nice, spacious and clean
Stayed in September 2023
Reviewed: September 12, 2023
Georgann
United States of Americasink in bathroom backed up one night. Room is looking a little worn and tired. No shower bath mat in room when I arrived.
Always very friendly people at the front desk. Nice to have an actual breakfast room with great waffles. Quiet and peaceful. Larger trash baskets useful when their is no clean up staff.
Stayed in September 2023
Reviewed: September 11, 2023
Elisabeth
United States of AmericaThe room was rather dark
Great location. Very quiet beds very comfortable Ble
Stayed in September 2023
Reviewed: September 6, 2023
Bette
United States of AmericaNo elevator
Location was great. Close to freeway and beach.
Stayed in August 2023
Reviewed: September 3, 2023
Sharon
United States of AmericaStaff is outstanding.
Stayed in August 2023
Formello, Italy
Eau Claire, USA
Hermanus, South Africa
Amman, Jordan
Westendorf, Austria
Kaltenbach, Austria
Santiago, Chile
Trapani, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content