We booked for college graduation and enjoyed the location, the very professional staff the cleanliness. I summary, I highly recommend this hotel. I would gladly stay there again.

Stayed in May 2024

No gym

Stayed in May 2024

Out only complaint is that our room was behing where the elevators are so we could hear them each time they went up and down.

Cozy and comfortable. Great location and friendly and helpful staff.

Stayed in May 2024

There is no lounge and the breakfast, not up to the standard

Location , room . It should have more lounge space for guests

Stayed in April 2024

The buthtub and shower's equipment are old. Bathroom is small and no ventilation.

Room is good looking as classic interior decor and very clean. Location is Excellent. It locates near by the great restaurants, shops and walkable distance to the Prudential mall too. Front desk and door men are very kind and helpful.

Stayed in May 2024

Everything was perfect; except for the price.

Stayed in May 2024

I am not sure there is anything not to like...

We were welcomed the moment we pulled up outside the Eliot, the valet came out to us and unloaded our luggage and our car was taken from us for parking. After checking in, we were guided to our room and luggage arrived shortly after without any hitch. All the staff were amazing: helpful, respectful and polite at all times and nothing seemed to be too much trouble. The hotel is in a superb location for seeing Boston, a moments walk from Newbury Street (if you haven't, you should) and a short walk from old town... probably had the best of all worlds, being not too noisy, great proximity to so much and vehicle access was excellent too. We will, given the chance, stay at the Eliot again, without hesitation. Thank you to everyone that made our few days so special.

Stayed in April 2024

Would have liked lobby coffee in AM. Coffee pods don't do it for us. Plumbing leak ( a small one) in bathroom which we discovered late at night and just waited it out. Limited food options near hotel.

Nicely furnished room with good light. Helpful Staff and terrific location close to Newbury Street/

Stayed in April 2024

This is a true five-star, old-value hotel with impeccable cleanness and location right at the heart of Boston. I went there for my birthday celebration and got upgraded to a suit, and everyone is so professionally friendly, fast service and exceptionally clean, suit with class. will stay there again . Breakfast at Harvard club next door is a great deal

Stayed in May 2024

No fitness space on premise

Staff was exceptional nice and forthcoming, room service was excellent, the rooms are amazing, bed was comfortable.

Stayed in May 2024

I wish we could get a later check out but appreciate that we can store our luggage after check out.

This hotel is absolutely stunning and has exceptional customer service every time we stay. We used items from the snack bar on this trip which were nice in vareity and reasonable in price.

Stayed in April 2024

I can honestly say there was nothing about the hotel we didn't like. People may not like the fact that the lobby was quite small ( very small seating area) but i didn't feel this was necessary. There was excellent restroom and seating downstairs if you needed it.

our room was excellent very spacious and comfortable. The level of cleaning and servicing of the room was excellent, We were provided with a turn down service where bottled water, replenishment of the coffee/teas and towels where necessary were replaced. The front of house staff both at reception desk, doormen, baggage etc were extremely friendly and welcoming and during the rain large umbrella's were supplied ot keep residents dry - fabulous. i will certainly return again

Stayed in April 2024

Exceptional service, lovely room, good location

Stayed in March 2024

Each staff including mr Sandeep was cooperative and did best to make our stay comfortable

Stayed in April 2024

Bathroom is in the main bedroom

Location and space in the rooms

Stayed in April 2024

Got a surprise upgrade. One of the nicest rooms I’ve had in many years - wish I’d been there longer than one night. Every detail thoughtfully covered. I will be back.

Stayed in April 2024

Location for the marathon

Stayed in April 2024

Carrying a big heavy key wasn’t ideal but I’m sure I could have left it at the front desk. There was a light out in the bathroom and the lighting was pretty bad. Not many outlets but that’s because the place was so bad.

Great location. Very comfortable bed. Quiet building and nice staff.

Stayed in April 2024

The hotel breakfast is very basic and not worth the money. We went to the Harvard club next door which was lovely and the breakfast delicious.

Beautiful hotel. Very welcoming staff and very helpful. They booked taxis and trolley bus tickets. The room was nice and lovely clean bathroom.

Stayed in April 2024

The staff was terrific - from the welcome I received at the door to the porter who helped with my bags. I felt more like I had arrived at an exclusive private club.

Stayed in April 2024

decor, ambience, service, rooms

Stayed in March 2024

Although the hotel had a small lobby there was no real communal seating area to wait around.

The room was comfortable and clean. The decor was tasteful. The location was wonderful and although very central it was still calm.

Stayed in April 2024

The view of of my bedroom wasn't great and I had fairly noisy neighbours. That's about it. I didn't have a car, but the traffic outside was always congested - I'm not sure if that's normal or not.

buffet breakfast was excellent, the staff were super helpful and friendly, the room a decent size. My bathroom was spotless and had plenty of toiletries too. I was able to check out late and leave my luggage with them until I was ready to depart Boston.

Stayed in March 2024

Rooms on the smaller side but you sacrifice a little space for charm and character.

Great location at the end of Newbury St. Close to Fenway and BU. Beautiful historic building that’s been nicely upgraded. Very comfortable suite and bed. Staff were lovely and helpful.

Stayed in April 2024