370 Commonwealth Avenue, Back Bay, Boston, MA 02215, United States of America
#9 of 93 hotels in Boston
Guests' ChoiceBased on 898 hotel reviews
9.0Cleanliness
9.2
Comfort
9.4
Location
9.6
Facilities
8.7
Staff
9.6
Value for money
8.3
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Mcsherry
IrelandI can honestly say there was nothing about the hotel we didn't like. People may not like the fact that the lobby was quite small ( very small seating area) but i didn't feel this was necessary. There was excellent restroom and seating downstairs if you needed it.
our room was excellent very spacious and comfortable. The level of cleaning and servicing of the room was excellent, We were provided with a turn down service where bottled water, replenishment of the coffee/teas and towels where necessary were replaced. The front of house staff both at reception desk, doormen, baggage etc were extremely friendly and welcoming and during the rain large umbrella's were supplied ot keep residents dry - fabulous. i will certainly return again
Stayed in April 2024
Reviewed: April 22, 2024
Katherine
United States of AmericaExceptional service, lovely room, good location
Stayed in March 2024
Reviewed: April 21, 2024
Rajeev
United Arab EmiratesEach staff including mr Sandeep was cooperative and did best to make our stay comfortable
Stayed in April 2024
Reviewed: April 19, 2024
Benjamin
United KingdomBathroom is in the main bedroom
Location and space in the rooms
Stayed in April 2024
Reviewed: April 17, 2024
Bonnie
United States of AmericaGot a surprise upgrade. One of the nicest rooms I’ve had in many years - wish I’d been there longer than one night. Every detail thoughtfully covered. I will be back.
Stayed in April 2024
Reviewed: April 16, 2024
Kelsey
United States of AmericaLocation for the marathon
Stayed in April 2024
Reviewed: April 14, 2024
Anne
United States of AmericaCarrying a big heavy key wasn’t ideal but I’m sure I could have left it at the front desk. There was a light out in the bathroom and the lighting was pretty bad. Not many outlets but that’s because the place was so bad.
Great location. Very comfortable bed. Quiet building and nice staff.
Stayed in April 2024
Reviewed: April 13, 2024
Gillian
United KingdomThe hotel breakfast is very basic and not worth the money. We went to the Harvard club next door which was lovely and the breakfast delicious.
Beautiful hotel. Very welcoming staff and very helpful. They booked taxis and trolley bus tickets. The room was nice and lovely clean bathroom.
Stayed in April 2024
Reviewed: April 13, 2024
Dena
United States of AmericaThe staff was terrific - from the welcome I received at the door to the porter who helped with my bags. I felt more like I had arrived at an exclusive private club.
Stayed in April 2024
Reviewed: April 12, 2024
Jane
United States of Americadecor, ambience, service, rooms
Stayed in March 2024
Reviewed: April 9, 2024
Daniela
United KingdomAlthough the hotel had a small lobby there was no real communal seating area to wait around.
The room was comfortable and clean. The decor was tasteful. The location was wonderful and although very central it was still calm.
Stayed in April 2024
Reviewed: April 7, 2024
Gareth
United KingdomThe view of of my bedroom wasn't great and I had fairly noisy neighbours. That's about it. I didn't have a car, but the traffic outside was always congested - I'm not sure if that's normal or not.
buffet breakfast was excellent, the staff were super helpful and friendly, the room a decent size. My bathroom was spotless and had plenty of toiletries too. I was able to check out late and leave my luggage with them until I was ready to depart Boston.
Stayed in March 2024
Reviewed: April 7, 2024
Patrick
United States of AmericaRooms on the smaller side but you sacrifice a little space for charm and character.
Great location at the end of Newbury St. Close to Fenway and BU. Beautiful historic building that’s been nicely upgraded. Very comfortable suite and bed. Staff were lovely and helpful.
Stayed in April 2024
Reviewed: April 6, 2024
Owen
IrelandVery good
Stayed in April 2024
Reviewed: April 3, 2024
Simon
United KingdomHeating and ventilation system is very noisy
Location is perfect, suites lovely and comfortable, coffee and minibar appreciated, staff were very friendly and helpful
Stayed in April 2024
Reviewed: March 30, 2024
Valeria
United States of AmericaSmall uncomfortable beds
Great location. Friendly service.
Stayed in March 2024
Reviewed: March 29, 2024
Bcsp
ItalyNo hall, staff with very little experience, price way too high
Old style building
Stayed in March 2024
Reviewed: March 29, 2024
Oya
United States of AmericaNone.
Genuine old world charm yet luxurious and comfortable, excellent location. Staff were exceptionally friendly and efficient. Didn’t know places like this still existed.
Stayed in March 2024
Reviewed: March 28, 2024
Jan
United States of AmericaLocation
Well maintained, clean, crisp.
Stayed in February 2024
Reviewed: March 28, 2024
Saba
United States of AmericaNo gym on property
Cosy and elegant
Stayed in March 2024
Reviewed: March 25, 2024
Mary
United States of AmericaNothing
Beautiful hotel and great location. The staff was outstanding. Jean our valet and foreman was especially helpful
Stayed in March 2024
Reviewed: March 22, 2024
Dawn
United States of AmericaThe bathroom toilet didn't flush real well. Otherwise everything great.
Easy check in. Great location to restaurants, shopping, and MIT.
Stayed in March 2024
Reviewed: March 21, 2024
Mikki
United States of AmericaExcellent customer service , clean, gorgeous rooms
Stayed in March 2024
Reviewed: March 14, 2024
Selma
United States of Americalocation is perfect to walk stores and restaurants... only problem, bed in room was quite noisy, needs to be replaced...
Stayed in March 2024
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