The person that checked me in was unpleasant, the noise in the hallways, the windows in our room leaked water.

Cost effective

Stayed in March 2024

Shower did not work, coffee pot was horrible and tv had only a few channels

Stayed in March 2024

Furnishings in the sitting area had holes and was worn out with cushions busting at the seams. My room was next to an exterior door and the 2nd door was not in place. Cold air came straight thru. Also, the door frame to the hallway had a big gap - it had been busted at some time. The cold air from hall drafted in the bedroom. Brrr

The disclosed $8 breakfast was not available.

Stayed in January 2024

Desperately need updates to the rooms

The location and staff were superb

Stayed in September 2023

No microwave in room. Coffee maker didn't work right.

no breakfast provided

Stayed in November 2023

There was no breakfast provided. I felt the staff at check in was stressed and not efficient. There was a mix up at to the room to me.

.Hotel was in a convenient location.

Stayed in October 2023

Paper thin walls. You can hear everything all around you.

Location

Stayed in October 2023

The staff that manned the desk was okay. Not super personable, but did a fine job. Also, I may have missed the small print, but Booking.com doesn't charge for the resort fee. So on top of the room fee, we were charged $30 for our dog and another $30-$40 (I believe) for the "resort fee". No free breakfast, but there were food items available for charge.

The room we ended up with was really large and quite nice. It was fairly quiet. We traveled with our dog so had to be placed in a room that would accommodate pets. Hence there were other dogs that liked to voice their opinions. Not a big deal. I ran a trail run (Cart 2 Cart) in Mount Crested Butte and the location was perfect.

Stayed in September 2023

The check in was very very slow, took close to 45 min to check in

Rooms were well appointed, nice and comfortable bed, washroom was clean.

Stayed in September 2023

Parking was a little tricky coming in late at night.

Great value—-nice comfortable beds. Front desk gentleman was so nice and accommodating.

Stayed in October 2023

The common areas are tired and the elevators are shabby. This wouldn't be so noticable but the following weekend I stayed at another nearby hotel for the same price and it was exceedingly more modern and up to standards.

Location is great. The hotel is getting a little tired and could use some TLC in the common areas but the room itself was nice and comfortable.

Stayed in September 2023

Only 1 person working check in on a Friday night meant a solid 15-20 minute wait to get our room after a 4 hour drive. There was no outlet for the coffee maker in the "bar" area, so we had to make coffee in the bathroom. As others have noted, it gets warm in the room in the evening and there was no way to open windows in our room. The biggest issue was that we had prepaid via Booking.com, yet upon checking out they were going to charge us as their system didn't show that we had prepaid. Had I not manually checked we would have been charged twice. In addition, the $29 resort fee (which thankfully was included in our prepaid) includes standard amenities like WiFi, Coffee and access to the pool... things that most other hotels include, for free.

Our room was quiet and clean. Bed was comfortable and the room did have views of the mountains, so I can't complain. Being pet friendly is great and better than finding a sitter for the weekend.

Stayed in September 2023

It was pretty run down and kind of dirty. The tub didn't drain properly. The breakfast was over-priced for what was offered.

The location was fantastic. And the proximity to the bus stop couldn't have been better. The bed was quite comfortable.

Stayed in August 2023

The prices of the rooms

The hot tub was excellent

Stayed in July 2023

Although it wasn't really hot outside it was incredible warm in the hotel room and even using all the fans and sleeping with open window did not help to cool it down.

The size of the room was great and the kitchenette had also a dishwasher.

Stayed in July 2023

There was a faint dog pee smell in the room. Booking.com gave us a $8 breakfast deal, but the restaurant manager claims she never heard about such a deal. She grudgingly allowed it as if she was doing us a favor.

Close to attractions

Stayed in July 2023

Nothing

Friendly pets. Clean everything

Stayed in July 2023

the quality of lifts, missing gondolas to warm up,

overall atmosphere, great experience, beautiful little town, exceptional customer service, shuttle transportation to the town, very good restaurants, great value,

Stayed in April 2023

The unit was fine. My only complaint is a condo in a ski destination should come stocked with throws, blankets or afghans to snuggle into after a frigid day on the slopes.

The location is exceptional.

Stayed in February 2023

After driving 4 hours to arrive at the hotel and check in, I was presented with a form that indicated that I was responsible for a $25/day "Resort Fee". Even through I had pre-paid via Booking.com and showed my receipt to the manager, she insisted I needed to show a different kind of receipt and that I had not actually pre-paid and that I was responsible for the fee. Things got heated and she finally looked closer at my receipt and reservation, and said I had indeed paid in advance which included the resort fee. She tried to explain why she didn't see that from the start, but it didn't really feel like an apology, but more a justification for her behavior. Due to her insistence, I felt like I was being pressured into paying a resort fee I already paid. I don't know if information is not being properly transmitted from Booking.com to the Grand Lodge, but the initial experience checking into the hotel was definitely not enjoyable and should not have happened.

Overall the location, hotel, and facilities were great

Stayed in March 2023

-No partition or door between the bedroom and living room area -Hot tub was tepid and full of unruly children

Location, staff, and a nice suite

Stayed in December 2022

Too expensive for nothing. Also, the staff weren’t helpful or nice

The location

Stayed in September 2022

ROOM 154

night 1&2we we’re on the 4th floor. great!! night 3 room 154 HORRIBLY NOISY. I asked the front desk about the room and they assured me it was quiet. COULD NOT BE FURTHER FROM THE TRUTH!!!

Stayed in September 2022

Lack of restaurants and bars at location.

Bus service down to Crested Butte was great.

Stayed in September 2022