8231 Amarillo Boulevard West, Amarillo, TX 79124, United States
#41 of 67 hotels in Amarillo
Guests' ChoiceBased on 171 hotel reviews
7.4Cleanliness
8.1
Comfort
8.3
Location
8.3
Facilities
7.8
Staff
8.1
Value for money
7.3
Free WiFi
10.0
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End of dialog contentReviewed: 29 April 2024
Angela
United StatesOne of the hot tubs was cold. I didn’t like that breakfast was included in my room price yet they only give 2 breakfast tickets so you have to buy more for extra people.
The pool was nice and breakfast was good.
Stayed in April 2024
Reviewed: 13 March 2024
Shemeca
United StatesJacuzzi / spa tub wasn’t working
Room size for that price was awesome
Stayed in February 2024
Reviewed: 4 January 2024
William
United Statesbreakfast not included
close to several restarurants
Stayed in January 2024
Reviewed: 28 December 2023
James
United StatesSit down breakfast doesn’t appeal to me. Hair left on the shower wall. Busier then normal, but only one person working at check in. Coffee was hot but not very strong. Disliked the fact that we had to use a 3rd party service to get a room.
Smooth check in (after waiting in long line) Room was comfortable and spacious enough for two adults
Stayed in December 2023
Reviewed: 27 December 2023
Michelle
United StatesThe hotel is a bit dated. The last night I was there, the room was a bit cold.
The staff was friendly and nice. Bed was comfortable.
Stayed in December 2023
Reviewed: 10 November 2023
Tycorria
United StatesNo complimentary breakfast and a little rust in the shower.
Staff, location to the I40, cleanliness, and comfortable bed/room.
Stayed in November 2023
Reviewed: 11 August 2023
Dennis
United StatesI didn't get the type of room I had reserved. Deems they acknowledged the type of room I reserved ,just decided not to follow through with it . It would have been different if I had prior knowledge instead when I walk through the door .
Stayed in August 2023
Reviewed: 9 August 2023
Michael
United Statestoilet seat needed repair. no coffee pods available entire hotel. tub was badly stained, needs upgrade.
didnt want to pay extra
Stayed in August 2023
Reviewed: 3 July 2023
Keith
United StatesNo one at the desk when we arrived. Waited quite some time. When someone finally met us, there was a line of 3-4 other customers behind me. She came to the desk in a tee shirt and was less than friendly. Only made me one key card and was a little put off when I requested a second card. The room was ok, but honestly felt a little damp from humidity. The access to the bathroom was a little awkward between the room entry, bathroom door and closet doors. There was no hook on the door for towels. The metal shelves for towel storage were inside the shower and rusty. The shower head was entirely green from buildup. @ 8:30am there was no coffee in the self service urn.
The location was convenient to the highway, and close to many restaurants . Easy accessibility to Tesla charging. Affordable in comparison to other local options. Plenty of parking. We did not have time for breakfast, but the restaurant area looked nice.
Stayed in July 2023
Reviewed: 27 June 2023
Peter
United KingdomJust felt a bit grubby for the price. Everything seemed in need of a bit of TLC. Surprised breakfast wasn't included, as it is with most roadside lodging.
Nothing stood out as exceptional
Stayed in June 2023
Reviewed: 19 March 2023
Alex
United StatesThe staff when we checked in were nice but needed trained just a little bit more. I'm assuming they were new, due to asking a question and they have to find someone else for the answer.
The location is great with so much nearby, the room we got to house all 5 of us was huge, so it was a nice change of scenery from being in the car for 12 hours together.
Stayed in March 2023
Reviewed: 1 February 2023
Joseph
United StatesDuring check in, the lady said we don’t have booking. She said maybe its on holiday inn express. Then my husband said he was pretty sure we’re in the right hotel. Then I showed to her the booking reservation. Then she finally got it. But it took a while because she said that someone could have given our room to other guest. We had a looong day and the wait was unpleasant. Then the room she gave was smells so bad. So I came down and give us another room. It’s better but I wouldn’t want to stay in this hotel.
We were able to get another room since the first room was smells horrible. The helpers at breakfast area was so nice and helpful.
Stayed in January 2023
Reviewed: 29 November 2022
Michael
United StatesRoom was dated, tub needed a deep clean
Downstairs lobby area and bar were nice
Stayed in November 2022
Reviewed: 6 October 2022
Bausher
United Statesno breakfast a big deal
Stayed in October 2022
Reviewed: 25 April 2022
Angela
United States2 nd stay and Hot Tub down and out still after one year / changed the menu at the bar for food
The dining / the staff / location
Stayed in April 2022
Reviewed: 12 April 2022
Ashlyn
United StatesDidn’t have breakfast
Stayed in April 2022
Reviewed: 15 February 2022
Mcmurrough
United Statesthe bar
Stayed in February 2022
Reviewed: 31 January 2022
Wesley
United Statesthe hidden fees… not matching what was on booking. com venue tax 2.18 parking 10.00 this is not Las Vegas
location, clean
Stayed in January 2022
Reviewed: 10 January 2022
Karen
United StatesThey charged for parking! I’ve never been charged for parking at a Holiday Inn or Holiday Inn Express! There was plenty of parking available, and booking. com indicated parking was free. The breakfast was the same as that at the Holiday Inn Express except you had to pay $10 per person per day. Not worth $10. Decent hotel - clean, friendly staff, but you can definitely get a better deal elsewhere - there are NUMEROUS hotels in Amarillo.
Location was good. Staff was friendly. Room was clean.
Stayed in January 2022
Reviewed: 5 January 2022
Amanda
United StatesStaff was never to be found u would have to wait for 10 mins or so to get anything. And they have charged us for a extra night which we dint even stay and cant get it fixed
Clean, comfortable,good location.
Stayed in January 2022
Reviewed: 31 December 2021
Dottie
United StatesNo free breakfast
Pillows
Stayed in December 2021
Reviewed: 30 December 2021
Robert
United Statesdining was difficult, limited menu (I assume Covid changes) long wait but good food. parking fee—really???
clean, nice staff
Stayed in December 2021
Reviewed: 3 August 2021
Anonymous
United StatesConvenient location to jump on and off highway
Stayed in July 2021
Reviewed: 1 August 2021
Lisa
United StatesBreakfast wasn’t included/free. It’s pretty standard now at hotels of this style. My bad bc it was not an “express hotel” but for what I paid it should have been included and I’ll make sure I choose an express hotel with included breakfast from now on. There are plenty to choose from and a lot of hotel competition these days with more road travels.
I paid more for this room than a Holiday Inn Express (or any express) and it wasn’t and more luxurious than an express hotel but we didn’t get a complimentary breakfast. I will remember to book an express next time. We missed having our morning waffles. Otherwise the room was fine as I would have expected.
Stayed in July 2021
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