Room was beyond luxury! Our other NYC hotel room would have fit into the bathroom. The bed was so comfortable and the bath was like a swimming pool. Staff gave us a free glass of champagne and mini desserts as we were still in our wedding garb!

Stayed in April 2024

The quality of the food in the Palm Court could have been a little better. Quite a lot of it closed, such as the bar upstairs, shopping area etc. Not much to do within the hotel itself.

The location of the hotel is superb! Most of the staff provided excellent service. Room very spacious but a little tired in places. The Champagne Bar was excellent especially Russell who provided 5* service and a very genuine, friendly person who made our stay!

Stayed in April 2024

My only issue was that when we ran the bath, the water that came out of the tap at first was brown. This did clear, however it was not very pleasant and not something that I would expect from a hotel of this standard.

Stayed in February 2024

They charge me for room service when I order something !!!!! This is so strange

The staff and the hotel

Stayed in January 2024

Plaza team members were mostly unengaged to borderline rude - specifically, the men who stood at the door of the tea room area and the room service operator.

Location and suite with view.

Stayed in January 2024

Room hasn’t coffe maker

Stayed in December 2023

Staff at breakfast were terrible

Beautiful hotel and rooms

Stayed in December 2023

Price of hotel food and drinks

Its history, reputation and location

Stayed in December 2023

We are breakfast at The Palm Court and it was average at best. We had to send one dish back as it was over cooked, found plastic in another dish. The manager did come and apologize and take that dish off the bill but we were really disappointed with the food there which is a shame. The quality and presentation did not reflect the price. No water in the room we had to call housekeeping several times to bring some up

Loved staying at The Plaza. We were celebrating a special occasion and they left us a bottle of champagne in our room which was a lovely touch. We had a great room with a view of the park, all the staff were very helpful. They have the champagne lounge that is for hotel guests only which is lovely. Really happy we celebrated here

Stayed in November 2023

Well, it's the most expensive??? Hotel in NYC so we expected more. It's basically a tourist attraction... so busy with sightseers, dirty red carpet at entrance, service was only so so. Not worth the money. Of course, if you have money to throw away go right ahead....

The room was lovely

Stayed in October 2023

The gentleman who stands in foyer was noted with a bad attitude. My mother and I had a fun playful bet if the flowers were real or not. When the gentleman was asked his reply, “Your standing there, what do you think?” When we asked for car service to airport, reply was we offer for like $400(ball park) then asked to call for taxi (night before)told we don’t offer that service. Staff verbalized like I interrupted their day.

We had services with salon and those woman were over the top amazing. Customer service was on point and friendly. Very welcoming, respectful and fun.

Stayed in August 2023

Nothing

Staff were very kind and helpful. Breakfast was really good.

Stayed in August 2023

El Chsmpagne Bar esta en el lobby. Parece Central Station. The Palm Court rs bella pero el service and menu son regulares.

Su ubicacion.

Stayed in July 2023

Champagne lounge staff attitude

Location

Stayed in May 2023

great location and facilities. like to mention Oliver in particular- went above and beyond. he is a credit to the hotel, based on level 4 Gold level.

Stayed in April 2023

Carpet in the room looks dirty and old.

Bathroom was not so clean, I found a couple of hair on the bathtub and floor.

Stayed in April 2023

Parts of the hotel were still closed like the Oak Room/Bar and the stores downstairs. The hotel had overpowering smell in the lobby and common areas that could be toned down. Turn down service was nice but typically hotels like this leave a night time treat for turn down services. The hot water in the shower was not very hot and slow to heat up.

The staff were very helpful and accommodating. The rooms were quiet and clean. We loved the location next to the park. The gym was well outfitted.

Stayed in April 2023

Could not even sit at the hotel bar for a drink while waiting for my partner, as seating is limited and evidently all is reserved. The public spaces are also a bit dated.

One of the grande dames of the city. Luxury. Does deserve a spruce up to really bring it up to where it belongs.

Stayed in January 2023

the lack of things included in your stay cost ! no water in room or coffee/tea making facilities. everything is charged for on top of the room rate. even in the shard you get coffee making etc the cost of drinks and food are extortionate then you have 18% tip plus tax to add on. don’t bother with the mini bar it’s so expensive too. also the breakfast rate is a waste of time as they just give you £60 head to spend in the bar to order set meals for breakfast not a buffet like other large hotels. overall highly over priced and a rip off

the iconic design and decoration/furnishings position good on edge of Central Park most staff were lovely. couple of door staff and luggage men were grumpy

Stayed in January 2023

Felt room rate and food prices somewhat steep

Beautiful property with a sense of history and timelessness. For us, fantastic location. Professional staff, with bellman and doorman anticipating every need.

Stayed in October 2022

Felt love tourist for à week

Location

Stayed in September 2022

the extra bills for, laundry, cafe, spa&50 for each daily . not necessary

location

Stayed in August 2022

No heat!

Location

Stayed in September 2022

it is very expensive but it is what it is. food prices are excessive however

brilliant facilities and room

Stayed in September 2022