480 Geary Street, Union Square, San Francisco, CA 94102, United States of America
#151 of 223 hotels in San Francisco
Guests' ChoiceBased on 752 hotel reviews
7.5Cleanliness
7.8
Comfort
7.7
Location
8.7
Facilities
7.2
Staff
9.0
Value for money
7.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 7, 2024
Amit
IndiaNothing as such
Excellent location and staff
Stayed in April 2024
Reviewed: May 6, 2024
Julie
AustraliaOnly little minor things like maybe a box of tissues in room, and a little fridge.
Nice cosy room suitable for myself as solo traveller. Really lovely helpful staff who are happy to give guidance and support, and keep everything safe. The diner right next to hotel has excellent omelettes.
Stayed in May 2024
Reviewed: May 4, 2024
Ann
United KingdomCouldn't open windows, only those in the bathroom. Condensation was on the windows all the time and no fresh air. Housekeeper came every day but didn't dust or sweep the floor. Beds were made but only by smoothing the sheet, my daughter fidgets and constantly pulled the bottom sheet so it wasn't tucked in. When we went to bed the next day, it was still untucked
Location was good near all bus routes and short walk to union Square. Beds were really comfortable Reception really helpful
Stayed in April 2024
Reviewed: April 26, 2024
Van
CanadaThe floors were a bit dusty. I would have liked to have facial tissue available in the room.
This is an efficiently run hotel. We were able to leave our bags before check-in time. The room was small, but adequate. The hotel has many of the original features and so it has quite a lot of charm. It is a short walk to Chinatown, BART station, and the MOMA. The diner connected is a throwback to the mid-20th c and also very convenient.
Stayed in April 2024
Reviewed: April 25, 2024
Abdirahman
QatarThe room is small but enough for one person. Location is great, close to a lot of Halal food options. Staff are extremely friendly and helpful and considerate. JULIET and RONNIE both were great people. They assisted me with all i needed. Thank you guys for being kind. 🥰🥰 o
Stayed in April 2024
Reviewed: April 20, 2024
Daniel
ChileExpensive like all things in SanFrancisco. Very small bathtub
Staying in that particular room, the sight of the city was quite good
Stayed in March 2024
Reviewed: April 4, 2024
Cinthya
SpainThe smell
The best location and price
Stayed in March 2024
Reviewed: April 4, 2024
Katerina
North MacedoniaFirst the location. I would recommend to anyone going in San Francisco for the first time to avoid accommodations in the center of the city as it is unsafe and there are a lot of shady people. Better to be accommodated in another neighborhoods so you could walk freely at night. As per the hotel, the building was old and not so clean but it was good value for the money, especially for a short stay.
The staff was really pleasant and hospitable.
Stayed in March 2024
Reviewed: April 2, 2024
Ashley
United States of Americathe extra fee for minors seems ridiculous.
it was ok, location was great. don't appreciate that they charge an extra fee for minors. under 18 is a minor, bur oh well.
Stayed in March 2024
Reviewed: March 31, 2024
Tina
United KingdomRoom was a little dark and bathroom smells of food from kitchen?
Close to Union Square. Great diner attached
Stayed in March 2024
Reviewed: March 29, 2024
Maria
United States of AmericaA lot of noise from outside! 2 nights we woke up to screaming people fighting!
Never ate there! BF not included
Stayed in March 2024
Reviewed: March 26, 2024
Andrea
United States of AmericaThe lobby is pretty much non-existent and the hotel itself is old and has a musty smell but I suppose that's to be expected. Our room faced the street; the customers at the bar/restaurant across the street were extremely noisy every night and yelled and screamed until about 2:00am (no joke). There are also some homeless people on the street; they didn't bother us but the area is borderline unsavory. I wouldn't say this is a budget-friendly hotel but it was the cheapest we could find on short notice for the dates we wanted.
The beds and pillows were very comfortable -- not too soft like many hotels. The hot water in the shower was very hot and refreshing after a long day of sightseeing and walking around. The room was clean and we had no complaints. Reception staff (we met 3 people during our stay) were all very friendly and helpful. The diner next door was pretty good and we got a discount coupon to use for breakfast.
Stayed in March 2024
Reviewed: March 25, 2024
Lasarusa
United States of AmericaI like the location.the parking.
Stayed in March 2024
Reviewed: March 13, 2024
Brian
United States of AmericaThe surrounding neighborhood is fine during the day time, but I'd be wary at night. If you're looking for nightlife, this isn't the area.
Good clean rooms. Great value Nice people.. Old fashioned diner.
Stayed in February 2024
Reviewed: March 7, 2024
Oppiepi
BelgiumThe neighbourhood can be unsettling.
Juliette, the lady at the counter, very welcoming, even allowed us to check-in two hours earlier. Have us nice tips. The hotel is located near Union Square, public transportation is very easy.
Stayed in March 2024
Reviewed: February 15, 2024
Kevin
United States of Americagreat location
Stayed in February 2024
Reviewed: February 13, 2024
Elena
CanadaThere was dust on the floor. The radiator was making a lot of noise.
All most everything.
Stayed in February 2024
Reviewed: February 9, 2024
Wolf
United States of AmericaWish they had bottled water. The temperature of the room is not adjustable, it was super hot my last night had to open the window thus the street noise.
Convenient location to union square. Every staff member was very nice and helpful, they gave me a reduced parking $30/overnight in/out provides. Clean room, housekeep daily! The hotel was quiet but the streets of SF activities you can hear (I had a room facing the street) but nothing earplugs can’t fix. Good price for SF
Stayed in February 2024
Reviewed: February 6, 2024
Smith
United States of AmericaSize of the room, no personal heating or air conditioning system, no cable or dish television.
The local diner connection, the politeness and attentiveness from all the staff, and the quietness.
Stayed in February 2024
Reviewed: February 2, 2024
Kelvinr
United States of AmericaIt might not be quiet at night, but it is because of many things going on the streets, not the hotel itself.
Perfect location near Union Square, with many restaurants and bars nearby. Just right on the " good" side of the border with Tenderloin. Close to public transportation. Discount obtained to get breakfast in a restaurant next to the hotel. It is a safe hotel with a controlled/monitored entrance. The staff was amicable all the time.
Stayed in February 2024
Reviewed: January 15, 2024
Giovanni
FranceFantastic team. Very nice both Juliette and the night concierge were extremely helpful and attentive. Made the experience memorable.
Stayed in January 2024
Reviewed: January 13, 2024
Ahmad
PakistanOnly thing was in the night time I could hear a lot of noise within the hotel like people walking or taking showers. Thin walls. But was too tired for it to be an issue.
Well managed and designed. Best location for me near halal food restaurants.
Stayed in January 2024
Reviewed: December 25, 2023
Justin
United States of AmericaThe only complaint that I had was that the shower head was a bit leaky so I could hear it dripping at night. The beds were a bit thin but still very comfortable.
The staff were very friendly and accommodating to my issues with travel delays. There was a diner downstairs I got a discount for staying at the hotel, and the room was cleaned every day. Perfect for the price and location. The subway was a short walk away and there was a lot to do within walking distance.
Stayed in December 2023
Reviewed: December 22, 2023
Guillermo
United States of AmericaNo in-room refrigerator
Very convenient location
Stayed in November 2023
Cannes, France
Lathrop, USA
Dietzenbach, Germany
Budapest, Hungary
Newquay, UK
Gols, Austria
Willcox, USA
Bangalore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content