The bathroom needs more cleaning.

No breakfast, the location is convenient.

Stayed in April 2024

The service and hospitality from Jay and his wife and the kindness for making sure that they would be flexible with our schedule! We appreciate your time and services! Have a wonderful and supernova day!

Stayed in April 2024

The walls are very thin. Two nights in a row, I heard loud yelling from rooms next to me and woke me up.

Excellent and very friendly staff. Very good location. Very clean room.

Stayed in April 2024

The place felt sketchy since the beginning… The room next door seemed like they were leaving there, a guy got into a room without a key and then kept starring at us. The bed was too soft and was not comfortable at all.

The staff was nice and the bathroom was new and it was clean.

Stayed in April 2024

continuing remodel influences - television had issues but system is being upgraded price was a bit high but lower than others in vicinity

newly remodeled rooms - clean and sanitary - excellent customer service

Stayed in March 2024

The staff was super helpful. The room was super clean and relaxing. Very good for the price.

Stayed in March 2024

Staff was responsive. Allowed us to park an additional vehicle. Clean room exactly what we were looking for in a solid location. Recently renovated rooms. Definitely a good value for visiting Santa Barbara.

Stayed in March 2024

I did not even see it

I never was able to stay in this property booking messed up My reservation the hotel had no rooms until the next day did not refund my room in the middle of the storm I had to find another hotel With my 5children

Stayed in February 2024

Tight parking but we managed

Location, rooms were updated

Stayed in March 2024

Some minor imperfections in furniture (a little damage) but it didn’t bother me at all

Very friendly host!!! Made me some Indian tea and it was such an experience. Beds are super comfortable, it’s a 30 minute walk to downtown, really nice neighborhood. Free parking. WiFi, free coffee. Honestly, there is a lot to list, but I totally lived my stay there.

Stayed in March 2024

All of the above survey questions!!

Stayed in December 2023

Only thing for me is room is kinda small and tight for me to move around because I'm in a wheelchair but staff is awesome with helping me move to a different room if I felt bi wouldn't be able to make it work but other that every bout this place is perfect

Everything ... Great staff , comfortable room , close to stores

Stayed in February 2024

Coffee provided was OK. I would have been happy to pay a dollar or two for better coffee at the office. We will bring our own coffee next time. And there will be a next time! This will be our first choice for lodging when we come to Santa Barbara for an event, which we do fairly often. We can spend our budgeted funds on better tickets, knowing we will have a clean, comfortable and convenient place to spend the night. It always makes me sad to see how much plastic is used for things like wrapping individual paper cups, but I understand the need for sanitation. Next time we'll put a pair of travel mugs in the car and avoid the need for disposable plastic wrapped cups. I don't fault Town & Country management, but as we arrived by car, we can easily do better for the environment.

Very convenient location. Easy to find from the freeway, and close to the Lobero Theater, where we had an engagement. The room and bathroom met my mom's high standards for clean. Sparkling tile, immaculate floors, and recently painted walls. Towels were better than I would have expected, and plentiful. Good quality bedding, too. It was nice to have a mini fridge, microwave and coffee maker. It was easy to keep the room at the right temperature, and the in room heater operated more quietly than my furnace at home. We didn't hear a peep from adjoining rooms. Blackout drapes actually kept the room dark. Each bed had its own dimmable light in the ceiling. This place far exceeded my expectations for lodging at this price level. A dream for this retired traveler on a budget! We won't think about where to stay on future trips. We'll be at the Town & Country.

Stayed in February 2024

Being in a wheelchair it's little tight fit in rooms iv been in so far but iv made it work and front desk has always been so helpful with changing rooms if I didn't feel like I could make it work

Awesome staff, room is always comfortable

Stayed in February 2024

Nothing I disliked really

Loved the lighting in the bathroom for doing makeup, the water pressure was great, size of room and very comfy beds. My sister slept better in that bed than she ever has in any hotel before

Stayed in February 2024

Walls were thin

It was good price

Stayed in January 2024

Was noisy, people next door had loud TV on all night. No lamp by bed, just overhead, my TV didn’t work. Very min of survivability. Cheap place to rest very temporarily . Left at 12:30 am wasn’t going to get any sleep

Location

Stayed in January 2024

All fine! After we checked in late we asked via booking.com a question to the hotel and got a quick respond.

Stayed in January 2024

Coffe maker dirty and no ice on the ice machine.

Stayed in January 2024

The parking lot(S) sucked!!! This is in a nice part of town and neighborhood so parking is at a premium. However, parking lot near office had NO SPACES cause too much junk being stored (construction vehicles, parked trailers, chairs outside each door for smokers, cars that never move, & building supplies. Looked like a dump! Second parking lot near my room was always filled completely with vehicles. Walking between lots at night, up and downhill was inconvenient and felt somewhat unsafe due to walking along the Main Street on a sidewalk with luggage and parcels.

My special request was No Smoking & No Carpet! Got what I wanted. This room was VERY CLEAN and comfortable. Mostly quiet round-the-clock. Bed and bedding felt 4-Star! Plenty of hot water. This place was definitely A GOOD BARGAIN for the MONEY and in a GREAT LOCATION!!! I appreciated THAT the most! Necessary 5-day trip for two funerals…. Never saw staff member between Check In and Check Out. They were nice. Phone staff was VERY GOOD! Never saw a breakfast. Sweet housekeeper DID bring extra coffee packets and an iron to my room as requested.

Stayed in December 2023

Upon arrival no one was there to check us in. We waited over 30 min to get access to our room. Our tv did not work, our smoke detector was covered with a bag, there was no lamp and our mattress had mold and another stain on the side. There was no comforter like the photo but a sheet over a blanket. The noise level was obscene all night. Worst night, the best part was seeing a pair of dirty underwear on the room - I kid you not!

The shower was new and large

Stayed in January 2024

tyhe room was dirty ...... I changed room

Stayed in December 2023

No bedside table lamp (which I’m sure they would’ve taken care of if I notified them, but I was too tired) The towels were pretty (very) thin and the room walls were in desperate need of paint.

Location and value. I checked in at 11pm and checked out at 8am. Just a place to sleep. It was quiet. There was a coffee maker in the room. The shower was new and the water got hot quickly. Bed linens, pillow(s) and mattress were very comfortable.

Stayed in January 2024

I liked everything.

Amazing location, public transportation to go everywhere. Kind people.

Stayed in December 2023

None

It’s clean

Stayed in December 2023