Reviews of Tru By Hilton Charlotte Ayrsley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9233 Kings Parade Boulevard , Charlotte, NC 28273, United States of America
#68 of 185 hotels in Charlotte
Guests' ChoiceReview Score
Based on 494 hotel reviews
8.4Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.0
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Facilities
8.7
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Staff
8.8
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Value for money
8.5
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Free Wifi
8.4
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Reviewed: June 18, 2024
Tamekia
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Can't say I didn't like anything just wish I would have gotten a bigger room
Breakfast was ok...
Stayed in June 2024
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Reviewed: June 11, 2024
Lacey
United States of America2 Reviews8.0“Very nice , clean , friendly front desk person”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Very clean
Stayed in June 2024
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Reviewed: June 2, 2024
Phyllis
United States of America12 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in June 2024
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Reviewed: May 26, 2024
Beth
United States of America1 review1 helpful vote9.0“Clean, comfortable stay with digital checkin!”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The digital checkin process and digital key were my favorite part. I will look for Hilton to book from now on because of this feature. As always, TruHilton met all my expectations. Clean, comfortable with professional staff. Excellent hot breakfast, and nice fitness center. Top marks.
Stayed in May 2024
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Reviewed: May 26, 2024
Michelle
United States of America1 review9.0“I would return”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
No complaints.
Arrived later than planned, but we were able to pre-check in online to help speed things up. We were greeted by a friendly staff member at front desk who gave us bottle water. Bed was comfy. Clean room. Good breakfast.
Stayed in May 2024
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Reviewed: May 21, 2024
Rouse
United States of America1 review1 helpful vote7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The king size bed we had was not very comfortable it honestly started to hurt my back after the second night and the third night was almost unbearable. And the shower door didn't close all the way so water was getting on the bathroom floor from the shower. And the guest next door were not very pleasant to be neighbors to but that has nothing to do with the hotel.
Location was perfect close to everything we wanted to do. Good halfway point to all the shops and city's we wanted to visit so made for easy breaks through our day. Staff was awesome very well mannered and super helpful.
Stayed in May 2024
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Reviewed: May 21, 2024
Stephanie
United States of America4 Reviews1 helpful vote8.0Very Good- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like the fact that my reservations was screwed up and I had to wait almost an hour to get checked in
The cleanliness and breakfast at the hotel
Stayed in May 2024
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Reviewed: April 22, 2024
Nailea
United States of America8 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was no trash bags in the buckets , beds uncomfortable, bathroom extractor not working , no parking , I request a crib when I reserve and wasn’t provide
Breakfast
Stayed in April 2024
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Reviewed: April 18, 2024
Celeste
United States of America1 review1 helpful vote9.0“I would stay again if linens were cleaned properly, even though I had some hiccups”- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The linens were used prior so we used our own. The first employee we approached at 9-10pm tried to argue with the fact that I paid prior on booking.com and tried to charge me the full stay for about 5 mins until she "clicked on the site" and it said I paid in full. The second employee for overnight was the sweetest person ever! The breakfast was alright something you'd expect from a little hotel but I would stay again.
It was beautiful and peaceful, made me feel safe.
Stayed in March 2024
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Reviewed: April 4, 2024
Shayann
United States of America3 Reviews1 helpful vote8.0“I would recommend this hotel.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
My pillows!! For such a nice hotel, the pillows was unsatisfactory. Better quality fruits for breakfast. There was only two options available and you can see by the appearance of the fruits that they have been there a while.
The hotel was in a very nice location, I felt safe. I was very pleased with my receptionist Jada. She was very friendly and gave awesome customer service. She took the time to provide a short brief about breakfast time, check out, and even helped me to make tea. She certainly left a lasting impression, so much that I would book a future reservation at this location. Thank you Jada! 😊
Stayed in March 2024
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Reviewed: April 2, 2024
Sheila
United States of America7 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
No lamp on bed side table. No rig in room. A/C unit was super loud.
Friendliest front desk staff I’ve ever encountered - the two women working when we checked in were super sweet. Walkable to tons of restaurants and bars. Close to highway.
Stayed in March 2024
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Reviewed: April 1, 2024
Jermaine
United States of America1 review8.0“My overall play was a pleasant experience. Staff was helpful and friendly!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms were a little small!
The breakfast was really good. Somebody really knew how to cook grits.
Stayed in March 2024
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Reviewed: March 28, 2024
Joyah
United States of America8 Reviews7.0“Overall good”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Had to used trash can to hold bathroom door open and there was no shower caps.
Room was clean…Breakfast was good
Stayed in March 2024
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Reviewed: March 23, 2024
Mckenzie
United States of America1 review7.0Good- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
No microwave inside of room
Cleanliness
Stayed in February 2024
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Reviewed: March 7, 2024
Sophia
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast bar
Stayed in February 2024
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Reviewed: March 5, 2024
Carol
United States of America7 Reviews7.0“Tru by Ayrsley”- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
My room phone was not working. No hand soap, I had to ask for it. My first night stay was very uncomfortable. I had to call the front desk twice on my cell phone to complain. I was awoken twice with a noisy gathering in front of my door in he hall way. Here was no noise on Saturday.
The room was clean, excepting the chair that was in the room. My black light shows a while stain, which I assume its body fluid. I pushed it out of my way so I don't make the mistake of sitting on it. I give it a 4 out of 5
Stayed in March 2024
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Reviewed: February 29, 2024
Angelia
United States of America11 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like not getting my refund back for the room
1
Stayed in December 2023
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Reviewed: February 6, 2024
Jonathan
United States of America5 Reviews9.0Wonderful- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast didn't have a variety
The room was very clean
Stayed in February 2024
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Reviewed: January 29, 2024
Phonesavanh
United States of America1 review7.0“Our stay was very comfortable.”- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
It’s was very clean.
Stayed in January 2024
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Reviewed: January 29, 2024
Clayton
United States of America2 Reviews9.0“The stay was good”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Minor problems .. bathroom floor was easy to get wet and the deposit information was not direct on booking. Com
The spaces room
Stayed in January 2024
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Reviewed: January 21, 2024
Allen
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Being charged twice when I only needed one night. Canceled the 2 nights and had confirmation number and was stille charged for 2 nights.
The room
Stayed in January 2024
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Reviewed: January 19, 2024
Alicia
United States of America7 Reviews9.0“Good location.”- • Family with young children
- • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Extra fees. All the cleaning smells in the morning just because I have allergies but kuddos for cleaning. Thank you.
Free breakfast. Comfort. Location. Price.
Stayed in January 2024
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Reviewed: January 6, 2024
Robert
United States of America2 Reviews7.0“We had a pleasant time.”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
The shower room door didn’t shut correctly, the water leaked to the bathroom floor.
It was clean and had good amenities.
Stayed in January 2024
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Reviewed: December 26, 2023
Angie
United States of America3 Reviews1 helpful vote7.0“Nice place to stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No microwave or coffee maker in room. 2nd shift girl was always on phone and acted as if I was interrupting her if I had a question.
Plenty of space in room.
Stayed in December 2023
