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  5. Reviews of Village Haven inn

Reviews of Village Haven inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9370 Main Street, Clarence, NY 14031, United States of America

Review Score

Based on 46 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    7.2

  • Facilities

    5.2

  • Staff

    6.6

  • Value for money

    5.3

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 28, 2022

    6.0
    It's all right
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very out of date not able to use hot tub or inground pool no breakfast no coffee machine

    Size of room,whirlpool tub.

    Stayed in July 2022

  • Reviewed: June 29, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    didn't eat

    Stayed in June 2022

  • Reviewed: June 12, 2022

    6.0
    it was ok, nothing spectacular
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the owner pretending to be an employee so he could justify $40 extra to let me book in slightly earlier

    it’s in a safe area

    Stayed in June 2022

  • Reviewed: June 8, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of stale cigarette smoke.

    Bed was comfortable.

    Stayed in June 2022

  • Reviewed: April 9, 2024

    1.0
    What stay?
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Came here to see the solar eclipse. Got my room months in advance before prices went up. When I showed up, I was told "we cancelled all of our bookings through online". I got no cancellation notice. I think they might have done this so that they could charge someone else more for the room.

    Stayed in April 2024

  • Reviewed: January 4, 2024

    1.0
    I called to let them know we couldn’t get ther for our prepaid reserve because we we’re in a car accident coming for Ont
    • Business trip
    • Solo traveler
    • King Room with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I don’t know we never got our destination

    I’ve been there several times it used to be paradise

    Stayed in January 2024

  • Reviewed: September 23, 2022

    1.0
    Did not stay!
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    old outdated! should not be an option on Booking Dot Com.

    NOTHING

    Stayed in September 2022

  • Reviewed: September 19, 2022

    1.0
    The staff was totally rude, and I told other people in the area (I was at a high school reunion).
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    The staff cancelled our room. We got there and had no place to stay. Luckily a friend living in the area found us another hotel.

    Stayed in September 2022

  • Reviewed: September 6, 2022

    8.0
    na
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    na

    There have no breakfast that i felt bad.

    Stayed in September 2022

  • Reviewed: August 25, 2022

    2.0
    needs updates and cleaning
    • Leisure trip
    • Couple
    • King Room with Whirlpool - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    dated decor and mildew on jacuzzi

    location

    Stayed in August 2022

  • Reviewed: August 14, 2022

    2.0
    Don't believe what you see in pictures.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    The place in the pictures looked remodeled when in fact it wasn't, also showed a breakfast area with the usual waffle maker, etc., and there wasn't. All still from the 1950's which is fine, provided you paint it to make it look presentable. Don't know how to wash windows or paint. Husband tried to open the door from the inside, it took me several minutes to figure it out, it wasn't the locks, the door was stuck. Wouldn't have been great if there had been an emergency. Also looked up the property online in its name and it said the place was permanently closed. That gave me a nice warm and fuzzy feeling!

    Nothing!

    Stayed in August 2022

  • Reviewed: July 14, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Toilet wouldn't flush, ran every 5 minutes, room was falling apart, tiles coming up off of the floor, room wasn't clean.

    Stayed in July 2022

  • Reviewed: July 5, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty- however clean linen

    the location OK but the place very worn down

    Stayed in July 2022

  • Reviewed: June 27, 2022

    3.0
    Disappointed
    • Leisure trip
    • Couple
    • King Room with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Booked a king room with whirlpool got a dirty room with 2 full instead. Even after confirmation saying it was available. Had no other choice at that point .

    It was a place to stay last minute family emergency

    Stayed in June 2022

  • Reviewed: June 20, 2022

    7.0
    Pet & Budget Friendly
    • With a pet
    • Leisure trip
    • Couple
    • King Room with Whirlpool - Non-Smoking
    • Stayed 2 nights

    There were only a couple of negatives, no daily housekeeping which wouldn't have been bad except there were only 2 wash clothes, 2 towels and 2 hand towels in the room and there was not an extra roll of toilet paper in the room. Something that other reviews have mentioned, the smell of stale cigarette smoke. As a former smoker, I know that it permeates everything, the rooms need a deep clean that includes shampooing carpets and furniture and using lysol etc on the walls and ceilings to get the smell out. The drains and jets in the jetted tub could use a good cleaning as well.

    I was really nervous about this property because of other reviews. Our room was huge, king size bed, full size refrigerator freezer, a sitting/living room and large bathroom with a large jetted tub. The owner/staff was very friendly and helpful, the room was mostly clean, the bed was clean, the bathroom clean, the floors clean, just don't look too closely at the cracks and crevices. The property is old, the grounds are well kept and my husband described the room as having a retro look. I'm really glad that we didn't avoid this property, we had a very pleasant stay, we were allowed to have our dogs and the rate was very inexpensive.

    Stayed in June 2022

  • Reviewed: June 18, 2022

    3.0
    a quick stay u are ok. not meant for long term 2+ days.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    everything! needs to be updated.

    nothing

    Stayed in June 2022

  • Reviewed: June 6, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Semi lingering smell within the room

    The location felt safe

    Stayed in June 2022

  • Reviewed: June 3, 2022

    3.0
    Rundown but clean
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The sheets were extremely old n stained . Everything was clean just missing peel n press tiles bathroom floor. Stained walls just allot of disrepair. But clean .

    Unfortunatrly these kind folks are way over their heads . The place needs a major overhaul .

    Stayed in May 2022

  • Reviewed: May 22, 2022

    10
    We wanted to add an additional night stay the room was great!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Advertised a contential breakefast, no breakefast was available.

    The shower was high pressure with hot water. The bedds were like sleeping on a cloud. Nice cold air conditioning. Mini fridge worked. Extremly pleasent front desk manager.

    Stayed in May 2022

  • Reviewed: November 16, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Heat wasn't so great

    The room and bed very nice comfortable

    Stayed in November 2021

  • Reviewed: October 25, 2021

    2.0
    Totally disgusting rat hole
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night

    Absolutely disgusting, chipped paint all over, mold all in the bathroom. Shady people walked all over outside. The person at the desk tried to tell us that our card was declined so we had to pay cash. This motel belongs in the ghetto, not on Main Street in Clarence.

    NOT ONE THING

    Stayed in October 2021

  • Reviewed: October 10, 2021

    3.0
    If you have breathing problems, you shouldn't stay here.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smells like mold. There was mold on the wall. The sheets had stains on them. It definitely is not updated.

    The staff was very nice.

    Stayed in October 2021

  • Reviewed: August 15, 2021

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking

    The heart shape tub

    Stayed in August 2021

  • Reviewed: August 10, 2021

    1.0
    Left after one hour, felt like drug dealers were going to kick my door in.
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Scary stuff going on. Either drug dealers or sex trafficking or both. Do not book here. Forget about the old room that hasn’t been renovated since 1970’s It is not safe. The paper thin walls will allow you to hear everything three rooms away. Was in room for one hour, had to get out of there.Asked for my money back, told me they would credit my account. Didn’t, no surprise there. Check out a homeless shelter before booking this place, probably more safe

    Nothing

    Stayed in July 2021

  • Reviewed: July 25, 2021

    9.0
    It was comfortable, clean room.
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was older but clean.

    It was a very nice place. We got a heart shape jacuzzi tub.

    Stayed in July 2021

Showing 1 - 25

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