Room service was slow. Ordered a cup of coffee. Waited 40 minutes and eventually cancelled the order because it took so long

Good location. Friendly staff

Stayed in February 2024

My room smelled like mold and the shower was never clean. Room 1009

The pool!!

Stayed in October 2023

I, her husband hated the extra soft bed, I missing work today because my back is super bad

Wife loved the Breakfast and the extra soft bed

Stayed in September 2023

The service at both bars-in the lobby and in the restaurant was terrible. Had to literally call "excuse me" because they would never come check if you needed anything. Just not enough staff I guess. The carpet in the common areas was pretty dirty. I like moody hotels but in my opinion the lights should be turned about 30-50% brighter in the hallways.

Location next to concert venue. Room felt clean.

Stayed in July 2023

expensive room service

location

Stayed in May 2023

WiFi Services. They could not find my membership with Marriot. I stay often in the Marriot hotels and for much less than I spent in the W and always got complimentary WiFi. I find it hard to believe that a facility of this caliber does not provide complimentary WiFi this day and time.

There was no breakfast.

Stayed in December 2021

It’s sooo expensive for what they offer. Parking is really expensive.

Location

Stayed in November 2021

This review is hidden because it doesn't meet our guidelines.

You have to schedule for spa and they don’t tell you that. It was my honeymoon and I couldn’t go to the spa

Stayed in April 2021

Used two coffee pods before the coffee maker didn't crush them. My traveling friends said the same thing.

coffee in the lobby, friendly staff

Stayed in October 2023

Location

Staff

Stayed in May 2023

no cons from me

it was gorgeous!

Stayed in March 2023

We showed up to check in and they said they were over booked and they had to move us to another hotel. I told the manager they should have called us to let us know, Because we would have not traveled 3 hours to stay there. I booked the reservation 3 months in advance.

Stayed in April 2023

hard beds - not “quality-firm” either - just hard, low quality mattresses. low quality linens. mistakes on room service. rude room service. long wait times for room service. rude and inefficient valet parking who didn’t exactly inspire confidence that my car would be ok. the cost was fine considering I could walk next door with my teen daughter to a concert - but for the cost, they need to make it less like a crash pad and more like a decent hotel. oh yeah and don’t charge me 5 bucks for a bottle of water and remind me not to steal the toiletries. it’s just cheap and embarrassing unless you are Fairfield inn or something. I know it’s not the 4 seasons but come on. the nickel/diming was tacky. also, it’s 2023. no need to charge 15 bucks for Wi-Fi anymore. again with the nickel and diming. oh, and thanks for letting me know that if I steal the in-room steamer it will cost me 60 bucks. the signage everywhere about all the stuff I might steal just made me wonder what kind of dive hotel I’m actually staying in. At least give me the courtesy of pretending I’m not at the Cecil.

location to Moody Theatre; clean/safe part of town. Brian at the desk was kind, friendly, and professional when we checked in.

Stayed in March 2023

I changed the timing on this reservation via Booking and Booking.com dropped the ball and left it to me to pay. Done with Booking.

I changed the timing on this reservation via Booking and Booking.com dropped the ball and left it to me to pay. Done with Booking.

Stayed in December 2022

very expensive and not that good

over rated and over priced .

Stayed in August 2022

For the price we paid, we are not satisfied with the value of our stay. The room was small, the valet didn’t approach and open our door on our way out, the room was hot so we had to ask for a fan, room service forgot our dessert, we had to wait 45 minutes for a room after the 3pm check-in time.

The front desk staff was great, helpful when they could be and always greeted when seen.

Stayed in May 2022

They need to accept the paymebt they told me they do when i made the reservation

It was a teally bad experiance. I called and they told me they had a room ready and that i could check in. When i get there they told me they couldnt take apple pay, whr the website says it does. And told me to wait two hours with my family in the car on the street! I was driving a motorhome. The ballet parking employee screamed at ne saying i had to move it and esnted to fight me. I need someone to please call me back about this issue, 214 454 9588. The manager on duty was Andrew

Stayed in March 2022

Not correct discretion on booking.com especially bed size Some decors got ruined and need to renew a bit

Service , attitude , location

Stayed in July 2021

Check in was at 3pm, room wasn't ready until 6pm. No communication from staff as to the delay. Front desk staff were unapologetic for the delay, and overall not that friendly. It would have been super easy for them to say the room wasn't quite ready and offered us a drink while we waited or an appetizer, but instead it was just said as a matter of fact. At $500 a night, there are better deals out there. Take into account the large homeless camp just outside the hotel, you'd be better off staying somewhere else.

Not much.

Stayed in May 2021

It was just ok.

The bed was very comfortable.

Stayed in October 2022

When I found out everyone I was with got a room much cheaper than me I was extremely disappointed.

Pool

Stayed in June 2021

interior design and scent of property

Stayed in August 2022

There are no comments available for this review

Stayed in February 2024