Bathroom needs an exhaust fan.

Close to hockey arena

Stayed in May 2024

The room I asked for was unavailable but I do appreciate the discount I got for the upgrade

Nice room

Stayed in February 2024

Early check-in request got looked at very late and pretty much denied last minute

Location, size of the room

Stayed in October 2023

IT SEEMED LIKE THEIR WASN'T MUCH AIR CIRCULATION , TEMPERATURE WAS SET AT A LOW DEGREE BUT STILL SEEMED ALOT WARMER LACK OF AIR CIRCULATION , A SMALL FAN COULD FIX THAT ISSUE I JUST FORGOT OUR TRAVEL FAN , THE ONE THING WE DID NOT LIKE WAS THAT A MAID WALKED INTO OUR ROOM EARLY IN THE MORNING UNANNOUNCED AT A VERY INAPPROPRIATE MOMENT TOTALLY RUINED THE MOMENT !! NO GRAB AND GO MARKET AVAILABE N THE LOBBY IF YOU NEEDED A LATE NIGHT SNACK OR BEVERAGE YOU WILL HAVE TO WALK TO A STORE . THE SOAPS /LOTIONS THEY PROVIDE DO NOT SMELL GOOD AT ALL WE USED OR OWN

THE LOCATION WAS GREAT WITHIN WALKING DISTANCE OF OUR EVENT, THE FACILITIES WERE CLEAN , ROOM WAS A GREAT SIZE , BED WAS COMFORTABLE, VIEW AT NIGHT WAS GOOD , DURING THE DAY YOU COULD SEE ALOT OF CONSTRUCTION WHICH IS NOT THEIR FAULT . NICE PARTY VIBE AT NIGHT AT THIER BAR , NICE POOL ON THE 16TH FLOOR , THEY HAVE A FITNESS CENTER AND SPA ON-SITE

Stayed in February 2023

Room Service was very disappointing. Food was cold and soggy

Staff were Amazing. Location was Good

Stayed in October 2022

Duvet was pretty crunchy

Excellent location if you are attending an event at AA Center. Clean rooms, love the little bar downstairs.

Stayed in August 2022

Extremely small pool area, fills up fast, and mostly shaded due to floors above the pool. Pool bar drinks not that great.

Location, next to victory park, AA center. Spa was top notch.

Stayed in June 2022

Check in staff was very indifferent and not very friendly. Pillows were way too soft. No foam option.

Location to the concert. Rooms were nice.

Stayed in May 2022

The price for a marvelous suite was not worth it. I was expecting floor to ceiling windows and I was not on a floor that had that.

Location

Stayed in May 2022

accent decor inside the rooms could use some refreshing

great location and aesthetically pleasing

Stayed in March 2022

menu too limited

location to venue

Stayed in March 2022

The male bartender made condescending remarks about what I was drinking, seemed 'in a hurry' and stressed. Everyone has a bad day so I get it, but I didn't need the condescension about what I order to drink.

Location is superior, especially in our case going to a concert at American Airlines Center. The hotel is approximately 500 feet from the entrance to American Airlines Center. Great location and the majority of staff are very helpful.

Stayed in February 2022

could be a little cleaner

good service and great view of the city

Stayed in November 2021

The breakfast was overpriced. We were told night before checkout that taxis came to take people to airport and the night person said they aren't timely.

Location was awesome!! The bed was okay, Staff was very helpful. We forgot toothpaste and they gave us some.

Stayed in December 2021

Cost of room service, phone in room didn’t work, light burnt out over sink in room, and mattress was not comfortable at all.

The staff, ease of check in, and location. Quiet hallway and room. Overall a very pleasant experience.

Stayed in December 2021

We couldn't set our room temperature as low as we would've liked. The people next to us were SUPER loud and the attached doors made the sounds even more unbearable. The Tv isn't a smart tv, which is fine, but would've been better if we could've connected to it from our phone like at other hotels we've stayed at in Dallas.

The view! We were on the 15th floor. Staff very helpful and friendly. I also like how housekeeping came when we left to do some activities, we came back to the room looking new again!

Stayed in December 2021

I feel it’s a bit overpriced, didn’t like the soaking wet floor after a shower

great staff, friendly, clean

Stayed in October 2021

Location is fantastic. Steps from AA center, restaurants, bars. The view from our corner suite AA center view was awesome. But….. the bed in our $500 + room had the most uncomfortable bed either of us have ever experienced. The room would not cool below 72 degrees no matter what you set it on. Also not cool for a room this price. We loved the corner suite lay out and the balcony. But this room faces AA center is mostly windows, purposefully the problem with that is it’s like being on the Vegas strip because of the flashing bill boards at AA center. They did try to accommodate that with really heavy block out curtains but they just didn’t do the job. This is an amazingly appointed room that was extremely uncomfortable for us because we were hot, had flashing lights in our face, and had a seriously uncomfortable bed. Worst two nights of sleep I can remember in a hotel room. The valet service was great, really great guys doing that job. The front desk people had NY attitudes and were very unfriendly and unhelpful. The spa and hotel bar were very nice and we had good service. Overall I would not stay there again which is unfortunate. I’m not willing to pay that price for controlled temps and board like bed.

Stayed in September 2021

The room was very clean, but the bed was uncomfortable. The AC was not working well either.

Very clean and great location.

Stayed in September 2021

The hotel is getting older things are broken

Everyone was so nice

Stayed in June 2021

Had bed bugs

Nothing

Stayed in April 2024

I booked thru Priceline it said free parking and I paid 100 at the end I didn’t get my deposit not sure why !

Staff was rude ! Specially check in desk

Stayed in January 2024

Not that nice for either price, toilet was broke in room

Location

Stayed in January 2024

Na

Closeness to venue

Stayed in November 2023