Room was a bit dirty and AC in rooms not good, had to run a fan the whole time to make cooler.

Great location and great and helpful staff.

Stayed in April 2024

Drawers wasn't cleared when checked in. Found lots of takeout food thrown into drawers.

Decent place for short layover

Stayed in March 2024

The breakfast was the same thing each day except for the meat, and if you didn't get to breakfast until late the section of items were almost gone or gone. No waffles or pancakes like all the other hotels offers.

We enjoyed the hotel, was there for a couple of days and liked the free breakfast. The hotel had a gym, a laundry room and a restaurant. We did enjoy a few meals from the restaurant.

Stayed in April 2024

Breakfast, no eggs, no ham and cheese, no fruits, no variable breads, no chocolate, no reposition, rude attendant.

Everything, except breakfast.

Stayed in February 2024

Nothing

Staffs are very friendly, they helped me to get the taxi in the morning when I want to catch Alaska train, as my Uber doesn't work.

Stayed in February 2024

Scrambled eggs for breakfast but no toast. No milk either. Red Lantern restaurant was mediocre and over priced.

Location.

Stayed in March 2024

On booking.com I made sure to pay for a room with complimentary breakfast, however this wasn’t necessary since everyone in the hotel gets complimentary breakfast. I would have preferred to reserve a two queen bed room instead of one king bed room, but the two queen bed on booking.com said that it did not include free breakfast, yet complimentary breakfast should be included with all the rooms since the hotel advertises a complimentary breakfast for all.

Location is perfect, close to main highways, airport, and stores/food. Fitness center and laundry room are great additions. Complimentary breakfast is sufficient with large dining room. Beds were very comfortable. Wifi was strong. Free parking is great.

Stayed in April 2024

Our first room was right next to a Coca Cola machine tha sounded like a lawnmover and an ice machine which kept up clattering noises at odd times during the night. We stood it for two nights and the requested a moveto a quieter room, which the hotel did without fuss, but they forgot to tell us that the new room which wasn't notably different was costing an additional US$50 per night.

Convenient location, within easy walking distance to downtown and breakfast included

Stayed in March 2024

Breakfast, Wifi

Room

Stayed in March 2024

Breakfast area was too crowded for most of the mornings when the location was shifted to the back area from the ballroom/convention area. It was too hard to find seating at times. Breakfast was a bit repetitive. The staff had a hard time keeping up the breakfast supplies with the crowd coming in constantly.

Breakfast was adequate and plentiful. Our room near the end of the 7th floor was quiet and much appreciated. The overall ambience and parking was satisfactory. The excellent view from our room gave us a good idea of the weather and conditions to expect if we were to wander about.

Stayed in March 2024

Convenient simple breakfast available for several hours to for the variety of tour start times we joined. The bar area was pleasant. Check in and out was simple.

Stayed in March 2024

Only problem is there was something wrong with cable feed on TV overheard another guest describing problem at the desk). Presumably this will be fixed, but sorry to miss the State of the Union speech.

Great hot breakfast, big comfortable rooms, helpful friendly staff. Appreciated two comfortable chairs and desk with chair.

Stayed in March 2024

Kitchen was under repair so no hot breakfast.

The workers were very helpful and friendly.

Stayed in February 2024

Cold breakfast was terrible. Understand kitchen was closed but for price of hotel they could have done a better job.

Stayed in February 2024

Plumbing and heater in room. The toilet you had to jiggle handle, the tub didn't drain after my shower with out me holding the stopper down. The toilet paper roll holder kept falling off. It was hard to get the room warm with the heater in the room and I was not sure how to use it . I could not open the curtains to let the sun in due to the heater not keeping the room warm if they opened.

Laundry area was clean. The afternoon staff was nice.

Stayed in February 2024

1. The breakfast restaurant kitchen was closed for renovation but never been communicated to us at the time of booking. Or even before we showed up at the hotel. They had ready made cold breakfast option though. 2. The cold breakfast could have been better. There was just some packed pastries, oatmeal, corn flakes and fruits. No bread/bagel/butter/jelly and toaster available.

Clean place, had house keeping every day, very pleasant and helpful staff members (front desk).

Stayed in February 2024

We stayed here upon arrival in Alaska, left to go mushing then returned. First check-in at 2am was friendly and fast. The second check-in took an extraordinarily long time, requesting to see IDs etc. Also we had to leave at 4am to catch a plane so were not able to partake in the breakfast. Some fruit, granola bars, or really anything to travel with would have been appreciated!

Breakfast was good. Would be nice to offer coffee in advance of breakfast hours for those of us visiting from a different time zone. Fresh fruit would also be appreciated.

Stayed in January 2024

Breakfast eggs n bacon were okay. Bacon was undercooked. I liked the pastries n fresh fruit.

Stayed in January 2024

WIFI and TV signals were weak - wifi would not work everyday and TV channels would freeze every few minutes made it difficult to watch

Quiet rooms - cleaned everyday

Stayed in January 2024

The breakfast was not good. There were choices but everything tasted off except the fruit and the cereal. The eggs, potatoes, and sausage were all cold and did not taste good. We chose not to eat breakfast there the second day because of that.

It was a beautiful hotel and the room and beds were comfortable. The staff were all very friendly and professional.

Stayed in January 2024

Couch was not clean and also no microwave in rooms to warm up food.

Great location within walking distance of downtown and restaurants nearby.

Stayed in December 2023

I felt uncomfortable a few times, other than that.

The hotel was nice, and the room. Thank you.

Stayed in December 2023

Room was a little dated and can be a little noisy between rooms and from the hall. Breakfast selection very limited.

Staff were all super friendly and helpful . This is a large hotel and has good security measures on place . Also has restraunt and shop in the premises. Room has tea and coffee facilities and also has a fridge . The laundry facilties were clean and reasonably priced.

Stayed in October 2023

The food was good . I enjoyed the breakfast and we tried food at the Red Lantern

Stayed in December 2023