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  5. Reviews of Wingate by Wyndham Houston Bush Intercontinental Airport

Reviews of Wingate by Wyndham Houston Bush Intercontinental Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1330 North Sam Houston Parkway East, Houston, TX 77032, United States of America

#286 of 428 hotels in Houston

Guests' Choice

Review Score

Based on 692 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    7.7

  • Facilities

    7.5

  • Staff

    7.5

  • Value for money

    7.8

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 11, 2024

    8.0
    Overall great value for the price.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Bath Tub - Mobility/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Room had a slight smell of being smoked in. :(

    I was expecting a lame breakfast of only coffee and muffins, but was served a hearty hot breakfast of waffles, sausage, eggs, and hash browns amongst other cold items. It was great!

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    One over night stay. Worth the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Long wait to check in. Called from lobby twice and no answer -waited almost 30 minutes for lobby person to check us in.

    Clean and comfortable

    Stayed in April 2024

  • Reviewed: April 4, 2024

    6.0
    GOOD PLACE BUT NO TRANSPORT TO AND FROM AIRPORT
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    They offered TRANSPORT TO AND FROM AIRPORT by SHUTTLE but it was not true: It doesn't work after 11:00 pm and in the morning IT DID'NT WORK EITHER because their shuttle starts late and goes only to Terminal A. SO I HAD TO PAY $60 EXTRA for transport to AIRPORT. They said in the website that distance from airport was about 4 miles but it was indeed about 10 miles!!! SO NO TRANSPORTATION PROVIDED !!!

    Room was excellent, breakfast acceptable.

    Stayed in March 2024

  • Reviewed: April 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect hotel for a short stay located near the airport. Check in staff very friendly Also have a bag storage facility

    Stayed in March 2024

  • Reviewed: March 29, 2024

    7.0
    Ok stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast needed more options and the drinks in the machine in the breakfast area was out. Orange juice and lemonade came out and tasted like water with color. The housekeepers need to pay more attention to cleaning. I noticed the comforters on the bed I slept in had stains. I'm thinking they weren't changed. The ice marker on the 2nd floor was broken and had to go to the 1st floor to get ice. Going out of the parking lot 2 big holes that can mess up someone car, should get that fixed. Area is a little sketchy. Not enough towels for 3 people in the room. Should see how many occupants will be staying and provide enough towels.

    The hotel was pretty good for the price. There was a 50 deposit, which I was told would be back on my card within 10 days after checking out. It actually was back on my card the day I checked out, was happy about that. The guy that worked the "I think" 3-11pm shift was very friendly. The bed was comfy and no noise throughout the hotel. I was very appreciative that when we went out the housekeepers replaced the towels.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Made due for our layover before going home
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I ran the water to get in the shower but when I came back it was yellow tinged. So I geld off til I got home

    The beds are comfortable & the eater was hot

    Stayed in March 2024

  • Reviewed: March 6, 2024

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It smells really bad inside the hotel, like cleaning supplies, not sure. Our room was facing the highway which was very loud. Walls are thin. There was plastic cups and cutlery and paper plates for breakfast, which I thought was terrible. I've never seen this at a hotel before. This is not very environmentally friendly in my opinion.

    Airport shuttle was comfortable. Friendly staff.

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Comfortable, clean, good location, friendly staff.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is very basic & uses disposable plates & cutlery etc.

    Good location for easy access to the airport. Friendly helpful staff.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was comfortable. The staff was friendly and courteous.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    7.0
    Great other than check out experience
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check out was terrible

    Clean

    Stayed in January 2024

  • Reviewed: February 26, 2024

    8.0
    Affordable price
    • Leisure trip
    • Solo traveler
    • King Room with Roll-In Shower - Mobility/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was ok

    The location is very convenient

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Stay here was good and the people was friendly didn't have any problems.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The ice machine on the second floor where I was was broken so I had to go down to first level to get ice.

    the breakfast was fine and the location was great the hotel was good didn't have any problems.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    7.0
    My stay was good after the issues were addressed and that was the staff at this location plus reasonable price for a cle
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Owner was address by me in regards to an injury incurred from a faulty ironing board that was in the room which is still wounded. Yes, ironing board was replaced but customer service was not satisfactory from owner. Furthermore the first aid kit didn’t have anything in it for the injury to be handled.

    Clean, airport shuttle, incredible staff, accommodating for early check in and timely manner to address issues

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Good rest
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast

    Location and facilities

    Stayed in January 2024

  • Reviewed: February 10, 2024

    7.0
    A great value, but some aspects could use a little buttoning up.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was nothing major, but there are a lot of little things. But maybe that's reflected in the good price. I think they were renovating because the pool and ice were not in service so that would make sense for some of these things. The ceiling in my room had a large area of water damage, some loose floor tiles, and the phone was missing the labels so I couldn't call the front desk. All minimal that did not effect my stay. Oh, and I didn't love the crunchy plastic mattress cover on the bed. The front entry area smells terribly like chemicals (like WD-40?) And I was told it was perhaps because the maintenance closet that holds the chemicals is located in the entry. After I went to breakfast, my key no longer worked at my door so that was a slight pain. I later witnessed other guests having the same issue and they complained that it was the second time it happened to them. The breakfast is good as long as you go early. They are not very forthcoming when you call for the airport about the shuttle schedule. They just say to call when you get to the doorway which is deceiving because then you have to wait 45 minutes if you just missed the scheduled shuttle.

    For the price and that includes breakfast and airport shuttle I think it is a great value. The room was large, comfortable and clean and every staff member I encountered was very friendly and helpful (including Glen at the front desk). The room has a fridge and microwave! The bed was comfortable and the breakfast was good as long as you go early. I would definitely stay here again!

    Stayed in February 2024

  • Reviewed: February 9, 2024

    6.0
    Ok bed comfortable
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Syrup for waffels is terrible. Breakfast selection was not fresh other than waffles

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    It was awesome
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No pet no smoke deposit

    Quiet

    Stayed in January 2024

  • Reviewed: February 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They over charged me for my hold deposit and i had to wait to till I checked out to get the extra charge back

    Overall the property was great

    Stayed in January 2024

  • Reviewed: January 24, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing such

    Location, Shuttle Service and overall Hotel

    Stayed in January 2024

  • Reviewed: January 23, 2024

    8.0
    Excellent
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was incredibly friendly and helpful. Made anything needed easy and felt as if I was graciously taken care of. 💯 all the way

    Stayed in January 2024

  • Reviewed: January 16, 2024

    7.0
    Houston Airport Hotel
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No restaurant in hotel and no restaurants near hotel. It's out in the middle of nowhere. So, no dinner. But thought we could get breakfast before we left in morning. It does advertise breakfast included. Nope. They just didn't make anything in the morning. No explanation.... Just not gonna do breakfast..

    Staff was professional and helpful. They even got us in our room early! I did appreciate shuttle service to airport. Amos was our driver, and Rochelle at front desk. Both were very helpful. The room was fine but I probably would choose differently next time because of location. Would rather have other services close by. Restaurants and stores, etc.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    6.0
    My stay was okay could have been better
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Bath Tub - Mobility/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Pictures on website is not the same in person

    Stayed in January 2024

  • Reviewed: January 3, 2024

    6.0
    Was good place for a weekend trip.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The walls are very thin. You can hear a lot of what’s going on in the surrounding rooms.

    The room was clean, just missed a trash can. No way of throwing trash out. Other than that the room was ok.

    Stayed in January 2024

  • Reviewed: December 28, 2023

    6.0
    Ok
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy highway next door

    Average breakfast but close to airport

    Stayed in December 2023

Showing 1 - 25

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