461 Pittsfield Road, Lenox, MA 01240, United States of America
#7 of 15 hotels in Lenox
Guests' ChoiceBased on 881 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
9.2
Value for money
8.2
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Diana
United States of AmericaRooms should be more up to date. But other than that, i had a nice stay. .
Stayed in April 2024
Reviewed: April 15, 2024
Julie
United States of AmericaThe breakfast was great, many choices which is awesome! Staff was wonderful 👏
Stayed in April 2024
Reviewed: April 10, 2024
James
United States of AmericaLittle things…draws trouble closing door handles need tightening…and updating.
Outdated but good staff and clean.
Stayed in April 2024
Reviewed: April 6, 2024
Emily
United States of AmericaNeed to have more direction about the heating system before you go to the room. The system looks like an airconditionner and there are old baseboard heaters on the wall. It was deceiving. Easy to use once you knew what to do. More of a concern was the mixing valve in the shower. Once again it was a mystery. As I shared these two concerns at the desk, a woman from another room agreed with my observations.
Location, access to restaurants and breakfast choices.
Stayed in April 2024
Reviewed: April 2, 2024
Haché
Canadafriendly staff and very comfortable bed!
Stayed in March 2024
Reviewed: March 16, 2024
Mary
CanadaBreakfast was ok. But didn't get to try their omelette station as we were in a rush. Loved that they had an omelette station though!
The lady at reception was so helpful and friendly! She makes the experience. Didn't even realize we were in ski country until she asked if we were there for skiing. The hotel was easy to get to, fast check in and has a pool and hot tub so a no brainer for a night's stop in on our way from Toronto to NYC. Read through their brochures they had and decided I might go ski there next winter.
Stayed in March 2024
Reviewed: February 20, 2024
Auntie
United States of AmericaThe bathroom door would hit the sink each time the door was opened - the bed was awful - woke with a back ache
The pool & hot tub area was awesome - breakfast was more than expected - great
Stayed in February 2024
Reviewed: February 19, 2024
Mary
United States of AmericaBreakfast was excellent. Staff very helpful.
Stayed in February 2024
Reviewed: February 12, 2024
Matthew
United States of AmericaThe bed was pretty, but the mattress was very uncomfortable and the bed was squeaky.
Breakfast was very good and the location was close to many good restaurants.
Stayed in February 2024
Reviewed: January 27, 2024
Last
United States of AmericaBreakfast was slightly lacking
Up to date, clean, friendly
Stayed in January 2024
Reviewed: January 24, 2024
Elizabeth
United States of AmericaRoom, size of the hotel, friendly staff, breakfast variety
Stayed in January 2024
Reviewed: January 24, 2024
Cheryl
United States of AmericaThe breakfast was typical nothing out of the ordinary.
The room was comfortable and very clean.
Stayed in January 2024
Reviewed: January 15, 2024
Brian
United States of AmericaThe cleanliness of the rooms, the hot tub and the pool, and that they have a lounge.
Stayed in January 2024
Reviewed: January 11, 2024
Michelle
United States of AmericaA little disappointed with the lack of snow removal following a storm
Easy access Very quiet
Stayed in January 2024
Reviewed: December 29, 2023
Dale
United States of AmericaBreakfast was good,variety of hot and cold food. Pool area was clean and stocked with towels. Staff were all very friendly and accommodating.
Stayed in December 2023
Reviewed: November 29, 2023
Joseph
United States of AmericaOkay.
Stayed in October 2023
Reviewed: November 27, 2023
Connor
United States of AmericaOne of the most uncomfortable beds I've ever tried to sleep on, incredibly stiff
The staff was all great
Stayed in November 2023
Reviewed: November 27, 2023
Perry
United States of AmericaAll good
Large, clean, comfortable room
Stayed in November 2023
Reviewed: November 24, 2023
Sandra
United States of AmericaThe beater and bathroom fan was extremely loud.
Everything was good!
Stayed in November 2023
Reviewed: November 20, 2023
Haché
CanadaYou could hear everything… the walls seemed thin
Good location
Stayed in November 2023
Reviewed: November 16, 2023
May
United States of AmericaBreakfast was good but needed to be hot.
Room was very clean.
Stayed in October 2023
Reviewed: November 13, 2023
Debbie
United States of AmericaWe enjoyed the hotel. If we had a complaint, it might be the noise of the room heater. The room was comfortable and warm. The refrigerator was large and had a freezer unit.
I appreciate the helpfulness of the staff, particularly George Brooks, the registration desk manager. George was very help with our reservation and dealing with the online companies that we used to make the reservation. George was also a very friendly and welcoming ambassador for the hotel and the entire Berkshire area. We also enjoyed the hotel layout and decor - vintage posters and photos the region. The exercise room was small but for an early riser, who had one of the 3 machines and the large screen TV for himself two hours each day, it was a good way to start the day. The breakfast was also enjoyable, particularly the regional coffee and fruit.
Stayed in November 2023
Reviewed: November 8, 2023
Glen
United States of AmericaDifficult to find the entrance. Breakfast buffet ran out of several items and staff was not available to replace them
Comfortable and good location. Friendly staff
Stayed in September 2023
Reviewed: November 6, 2023
Stacia
United States of AmericaThe metal base on bed. Noisy
Breakfast was average , seating at time we went was limited ,
Stayed in November 2023
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