The introduction and price of drinks including different prices for the same drink on board

Nice rooms, good staff

Stayed in April 2024

We loved everything, the only negative was that it was too short. If I were to do it again I would do 3D 2N.

Where do I begin? From the second you even get to the departure lounge to when you disembark the cruise it was luxury, comfort, professionalism, and quality. The price looks steep on paper, but it is worth every penny and more.

Stayed in April 2024

Water and drinks should be included at dinner.

The luxury feel, the staff (especially Philip) the organisation, the wonderful meal and dinner service and attention to my vegetarian needs. The rooms were lovely and the bed was so comfortable. It was like being on the Titanic in the 1930's. So special.

Stayed in March 2024

I found the service at the property significantly wanting. Now to be fair I will clearly state the cruise manager informed me they were short staffed since two members of their staff took unscheduled absences and perhaps my experience was a bit off due to bad luck. In my opinion, that in itself shows a certain apathy on the part of the cruise’s management given they did not see fit to provide the manager additional temporary staff to manage the workload without compromising on guests’ experience. When you have enough “small issues” (e.g. dishes at buffets not being replenished for over 10-12 minutes during meal times, not enough wait staff to serve drinks, requiring guests to walk up to the reception to ask for towels or more drinking water, the allegedly heated pool not being heated due to maintenance etc.) it does take away from the overall experience. The cruise manager and assistant DID go out of their way to genuinely listen to my feedback and do whatever they could to make up for my somewhat mediocre experience and is probably why I’ve still rated the experience at an 8. If it hadn’t been for their sincere efforts in this regard I would likely have rated the stay significantly lower.

The cruise ship is great; medium sized vessel so not overwhelming or too crowded, small enough that one can interact with fellow passengers and large enough for one to also enjoy in private. The ship interior is tasteful, cabins, dining room, Piano lounge, and upper deck are aesthetically pleasing, well spaced out, and make for a comfortable space to stay in. The Executive Suite we stayed in was well worth the extra spend for the larger room, balcony, and nicer bathroom. The food served was overall pretty good. The lunch buffet had a decent spread, reasonable sushi and various Asian style fish, prawn, and chicken dishes. Dinner set menu was decent- the lobster was a little overcooked, the Australian beef steak was exquisite in terms of flavor and cook. Breakfast was fair, underwhelming selection of breads (sliced and crossaint) but they had a conveyor belt toaster and when you slid either of the two in there what came out was on point. One kind of cheese and cold cut meat, pretty basic. Eggs cooked to order fresh were great. The beverage selection included as part of either buffet was wanting; one usually expects at least fresh juices and soft drinks to be included and only alcoholic beverages to be charged for. The activities offered were pleasant and I suppose somewhat limited by Ha Long Bay as a location. Which brings us to Ha Long Bay itself. Kind of a mixed bag tbh- the topography and views were stunning and unique but super crowded. There’s far too many other boats and tourists to really enjoy the location. More tourists of course means more trash in the water, crowded beach / swimming point, etc. which is quite off-putting. Timing your visit is also quite important. We visited in the first week of April and it was a bit cloudy and windy so we didn’t get that crystal clear water we hoped for BUT we did get a chance to see the bioluminescent plankton at night which was a real treat.

Stayed in April 2024

Some rooms dont have kettle for coffee and limited wifi availability

Amazing cruise. Staff beyond expectations (Super professional and friendly). Buffet International Lunch and preordered Set Menu for dinner (Fine dining). Food on the cruise is 5 star. Better than most hotels in Vietnam. Full set of activities and the rooms are very nice and super comfortable. Very good water pressure in the shower. Its a floating 5 star hotel.

Stayed in April 2024

None

Good service, organized schedule, amazing view and food!

Stayed in April 2024

The cruise director and her staff were great. They made us feel so welcome and at home. The activities and tours were very organized. We were very impressed.

Stayed in March 2024

the last excursion should have been first. The bigger cave with lots of stalactites, instead we had the Titop excursion first.

Breakfast was good specially congee. I got sick while on board (upset stomach) Belle attended to me, She took very good care of me & checked on me in my cabin from time to time and brought me food & refreshments.

Stayed in March 2024

- most cruises have the same program. We left port at the same time, docked at the first stop at the same time. This Led to quite alot of foot traffic at the attractions. They could change up the schedule to have their guests enjoy more. if you prefer not waiting in line at most attractions book a private boat tour of halong bay - 2 night cruise participants were transferred to thr smaller and much older Paradise Explorer. The boat needs to be decommissioned - the fumes of diesel exhaust were not a very pleasant accompaniment to our meals. - Take a closer look at the drinks price list, it can be misunderstood: we ordered a bottle of wine thinking the price shown for bottles was indeed the bottle price. But it was the glass price - we got charged for 5 glasses of wine. A bit of a surprise when we got the bill.

Fine dining promise was fulfilled. Felt great being catered to. The live band to set the mood and happy hour on the sun deck were a hit. Beautifully furnished rooms with a very comfy bed For the 2 night cruise Kayaking at the fishing village on day 2 is way better than Kayaking on day 1 - beautiful views. The 2 night cruise was relaxing and left enough time to enjoy the cruise experience. Would do it again. - The chance to wait at the beautiful hotel lounge and not at the port on drop off and pick up is very nice

Stayed in March 2024

Absolutely nothing.

Oh my goodness, I have never been on anything like it before - it exceeded all my expectations and more. Paradise Elegance was amazing - I should have done the 3 days 2 night tour. The food was amazing, the staff was exceptional, Henry and Bel in particular - I highly recommend this to everyone.

Stayed in February 2024

The drinks on board were a little pricey but it was to be expected. Happy hour had a smaller menu.

Wonderful experience! The staff and the boat itself were both amazing. Everyone was very kind and helpful. The food was amazing and the views were stunning. The balcony on the room was lovely to sit on in the evenings.

Stayed in March 2024

The only downside for us were the excursions. All the boats make the same stops at the same time which makes it difficult to enjoy (depending on your health and pace I guess).

Everything was great on the boat, as you would expect for a luxury cruise.

Stayed in March 2024

Beautiful scenery, great activities and the foods are delicious.

Stayed in March 2024

Nothing to do with the cruise but expect a lot of boats and a lot of people on the onshore activities.

Everything. Good food. Excellent accommodation. Enjoyed the entertainment. Staff very friendly and helpful

Stayed in March 2024

- Too much waiting on other people for the excursions - Excursions are touristy - No music entertainment after 10 PM

- Cruising and sleeping in Halong Bay is priceless - Staff was very helpful and very nice - Boat was clean and the food served was good - Cabin was spacious and clean. Loved the balcony. - Great breakfast

Stayed in February 2024

Small range or cocktails

Well ran cruise, food was impressive and rooms were nice

Stayed in February 2024

N/a

Everything was fantastic, the boat, location, room, food, the staff.

Stayed in January 2024

Evening entertainment could have run a little later. The party was just getting going and the singers left! Plus too many boats in Halong Bay.

Very well run. Amazing staff, great food.

Stayed in January 2024

Excellent from start to finish, highly recommended

Stayed in January 2024

Nothing to do with the ship, but the number of boats in Halong Bay were horrific. At any given time you could see 20. It was way too crowded. There should be limits for the number of boats allowed.

Excellent accom and dining. The staff were excellent in every way.

Stayed in January 2024

maybe there is no need in repeating the itinerary when delivering the meals☺️

amazing people, superb food, all the arrangement was perfect

Stayed in January 2024

Wish I had more time. Way too many boats in one place.

The ride from Hanoi was about 3 hours but worth the travel. Ship was charming and well maintained.highly recommend!

Stayed in December 2023

No kettle in the room.

Cruise was neat and clean. Staff was courteous. They served us Jain food on request

Stayed in December 2023

Nothing

Good

Stayed in November 2023