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Reviews of Hanoi Paon Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

27 Hang Thung Str, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam

#350 of 864 hotels in Hanoi

Guests' Choice

Review Score

Based on 645 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.3

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 26, 2024

    9.0
    Great staff, perfect location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Pool is not super big, but perfect for what you need.

    The staff was sooo nice! I was sick the first 2 days and they brought breakfast in my room asked how I was the days after. Just very quick with everything and super nice and fun! Location perfect!!

    Stayed in April 2024

  • Reviewed: April 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Family Room With Window
    • Stayed 2 nights

    walking up skinny stairs to pool and for dining

    Location and room was great

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Good stay with nice rooftop pool
    • Leisure trip
    • Travelers with friends
    • Family Room With Window
    • Stayed 3 nights
    • Submitted from a mobile device

    A bar would be nice. Rooms were a bit small. Otherwise, great value for money.

    Good location and staff. Pretty good breakfast and nice pool and rooftop.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Great hotel.
    • Leisure trip
    • Solo traveler
    • Executive Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was a bit cool but refreshing after a hot day.

    Great location in the Old Quarter. Staff very helpful. Hotel had a pool and a room with a balcony, which is what I wanted.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    We enjoyed our stay the the hotel. The location and staff suited all our needs. One night upgrade was a nice touch. Wo
    • Leisure trip
    • Couple
    • Executive Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower was in the bath which was quite deep to get in and out. It was ok for us but someone with any sort of mobility issue wouldn’t be able to use it. The balcony was over a main road and unusable due to poor air quality.

    The property was clean and spacious. Bed was comfortable. The staff were very helpful and their English was quite good The breakfast catered for both local & western which was nice.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    We loved the location of the hotel, the pool was a welcome relief after the heat of the day and the breakfast buffet off
    • Leisure trip
    • Family with young children
    • Family Room No Window
    • Stayed 3 nights
    • Submitted from a mobile device

    Lovely friendly staff throughout the hotel. Could not fault any of them, they were all charming and helpful. The rooms were comfortable and clean, quiet and we slept very well.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Good central basic stay in Hanoi
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is a little dated and not very luxurious feeling.

    Great central location.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Nice hotel in good location in old quarter of Hanoi
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very efficient and courteous staff. We didn’t need our room cleaned since we were only there for a couple of days, but housekeeping still left a couple of water bottles outside our door😁 Good breakfast with plenty of choice. They even made me a special coffee that was not part of the menu.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Good option for short stay 😊
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Gym didn’t have aircon and in the afternoon the room was too hot. Our hair dryer did not work and made very loud sound 🫤

    Good location in the city center, approx 150m from the city lake. Short walk to beer street and train street attractions. Room was tidy and had comfy bed. Breakfast was lovely and had good options for asian and intercontinental breakfast, chef preparing your omelette on stand.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    It is the place
    • Leisure trip
    • Travelers with friends
    • Family Room No Window
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The location is very convenient, it was super clean and the terrace with the gym, the pool and those amazing views is OTT. Mention apart for the staff that is suuuuuper nice. For example, we had to take an early flight so they prepared the breakfast to take away. I'd go there when I come back to Hanoi. 👌🏻

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Business Room
    • Stayed 4 nights

    An exceptional stay at this hotel! From the moment I stepped through the doors, I was greeted with warmth and hospitality that continued throughout our entire visit. The rooms were impeccably clean, comfortable, and beautifully decorated. The staff went above and beyond to ensure my every need was met, offering excellent recommendations for local attractions and dining options. It was great to have a spa/massaege option directly at the hotel, espicially after a long day of traveling. The breakfast spread was absolutely delicious, offering a delightful array of both local and international dishes to start our day off right. The location was also perfect, with easy access to nearby landmarks and transportation. Overall, I cannot recommend this hotel enough – it truly exceeded all expectations and made my trip unforgettable. We will definitely be returning on our next visit! 🏨✨🌟 Josiane (Canada)

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    a little noise in the morning due to construction work but that's all ;-)

    great location, very friendly and accommodating staff, very good breakfast, lovely pool.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    WCE17
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was on the cool side, breakfast a little cold at times

    Great location, Staff very helpful & friendly

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no rooftop bar/restaurant like imagined on the pictures. The rooftop is just for breakfast until 9:30. Reception is not very helpful in belongings of local transport inner city.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Executive Balcony
    • Stayed 4 nights

    the swimmingpool and te fitness are poor

    location is great

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Great value for money for a lovely staff in old quarters, even has a rooftop pool!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room No Window
    • Stayed 9 nights
    • Submitted from a mobile device

    Shower took a long time to heat up and hair dryer was broken so asked for a replacement in room.

    Perfect location for the busy old quarters, staff were always super friendly and bed was really comfy!

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    An enjoyable few days in Ha Noi
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is OK. Slightly small as I booked for Deluxe room with city view.

    Great location. Easy reach of where we like to go. Breakfast is excellent and all staffs are very polite and helpful. A few staffs which I think are exceptionally helpful are Haley, Leo,Alice,Kevin,Doan. Also breakfast staff the lady in charge and all the boys whose working from 11th March to 14th March.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    8.0
    Really great as we were in the centre of things in the old quarter and we had a most enjoyable time!
    • Leisure trip
    • Couple
    • Executive Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    No rooftop bar as advertised on website. Heated pool would have been nice.

    Thé location. The service, especially Alice, Hayley and Kevin who were so friendly and helpful. Breakfast was superb! Good fast lift.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Great staff , lovely rooms , clean and friendly
    • Leisure trip
    • Solo traveler
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    No bar but you could bring you own alcohol into the roof top

    Great location , money changer , fab breakfast

    Stayed in February 2024

  • Reviewed: March 3, 2024

    9.0
    wonderful stay in a super friendly high quality hotel.
    • Leisure trip
    • Solo traveler
    • Executive Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    nothing.

    the hotel is very well presented and right in the heart of he French quarter close to all shops. the staff were so friendly and helpful and the facilities really well presented and immaculately clean. the room was well sized, the bed very comfortable, and all the linen really high quality. I had a very quiet room with a great view. the gym is excellent, as is the spa. the breakfast was fantastic also. I had a wonderful stay.

    Stayed in March 2024

  • Reviewed: February 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Smelly in the room, difficult to get the right temperatur in the room.

    Friendly staff, Nice breakfast, perfect location.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    7.0
    Small Hotel in old quarter of Hanoi
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    - gym was cool but some mashines were broken still good enough for a workout - price-value could be better - pool was cold

    - location, everything in walking distance - breakfast was good but not great - late check-out (18:00h) possible for 50% surcharge which was fair

    Stayed in February 2024

  • Reviewed: February 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room No Window
    • Stayed 3 nights
    • Submitted from a mobile device

    Gym equitment Old/broken Room smelled of mold/smoke

    Staff Location

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room No Window
    • Stayed 3 nights
    • Submitted from a mobile device

    Great and clean place with the convenient location, super nice and helpful staff!

    Stayed in February 2024

Showing 1 - 25

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