27 Hang Thung Str, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam
#350 of 864 hotels in Hanoi
Guests' ChoiceBased on 645 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.3
Staff
9.3
Value for money
8.5
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Dorien
NetherlandsPool is not super big, but perfect for what you need.
The staff was sooo nice! I was sick the first 2 days and they brought breakfast in my room asked how I was the days after. Just very quick with everything and super nice and fun! Location perfect!!
Stayed in April 2024
Reviewed: April 26, 2024
Rajl
Australiawalking up skinny stairs to pool and for dining
Location and room was great
Stayed in April 2024
Reviewed: April 18, 2024
Antoine
FranceA bar would be nice. Rooms were a bit small. Otherwise, great value for money.
Good location and staff. Pretty good breakfast and nice pool and rooftop.
Stayed in April 2024
Reviewed: April 15, 2024
Murray
New ZealandPool was a bit cool but refreshing after a hot day.
Great location in the Old Quarter. Staff very helpful. Hotel had a pool and a room with a balcony, which is what I wanted.
Stayed in April 2024
Reviewed: April 8, 2024
Tracy
AustraliaThe shower was in the bath which was quite deep to get in and out. It was ok for us but someone with any sort of mobility issue wouldn’t be able to use it. The balcony was over a main road and unusable due to poor air quality.
The property was clean and spacious. Bed was comfortable. The staff were very helpful and their English was quite good The breakfast catered for both local & western which was nice.
Stayed in April 2024
Reviewed: April 6, 2024
Catherine
AustraliaLovely friendly staff throughout the hotel. Could not fault any of them, they were all charming and helpful. The rooms were comfortable and clean, quiet and we slept very well.
Stayed in April 2024
Reviewed: April 2, 2024
Rachel
AustraliaIt is a little dated and not very luxurious feeling.
Great central location.
Stayed in March 2024
Reviewed: March 29, 2024
Mimi
CanadaVery efficient and courteous staff. We didn’t need our room cleaned since we were only there for a couple of days, but housekeeping still left a couple of water bottles outside our door😁 Good breakfast with plenty of choice. They even made me a special coffee that was not part of the menu.
Stayed in March 2024
Reviewed: March 28, 2024
Sanni
MaltaGym didn’t have aircon and in the afternoon the room was too hot. Our hair dryer did not work and made very loud sound 🫤
Good location in the city center, approx 150m from the city lake. Short walk to beer street and train street attractions. Room was tidy and had comfy bed. Breakfast was lovely and had good options for asian and intercontinental breakfast, chef preparing your omelette on stand.
Stayed in March 2024
Reviewed: March 28, 2024
Dario
SpainNothing
The location is very convenient, it was super clean and the terrace with the gym, the pool and those amazing views is OTT. Mention apart for the staff that is suuuuuper nice. For example, we had to take an early flight so they prepared the breakfast to take away. I'd go there when I come back to Hanoi. 👌🏻
Stayed in March 2024
Reviewed: March 26, 2024
Josiane
CanadaAn exceptional stay at this hotel! From the moment I stepped through the doors, I was greeted with warmth and hospitality that continued throughout our entire visit. The rooms were impeccably clean, comfortable, and beautifully decorated. The staff went above and beyond to ensure my every need was met, offering excellent recommendations for local attractions and dining options. It was great to have a spa/massaege option directly at the hotel, espicially after a long day of traveling. The breakfast spread was absolutely delicious, offering a delightful array of both local and international dishes to start our day off right. The location was also perfect, with easy access to nearby landmarks and transportation. Overall, I cannot recommend this hotel enough – it truly exceeded all expectations and made my trip unforgettable. We will definitely be returning on our next visit! 🏨✨🌟 Josiane (Canada)
Stayed in March 2024
Reviewed: March 24, 2024
Hélène
Francea little noise in the morning due to construction work but that's all ;-)
great location, very friendly and accommodating staff, very good breakfast, lovely pool.
Stayed in March 2024
Reviewed: March 22, 2024
Chris
AustraliaPool was on the cool side, breakfast a little cold at times
Great location, Staff very helpful & friendly
Stayed in March 2024
Reviewed: March 17, 2024
Till
GermanyThere is no rooftop bar/restaurant like imagined on the pictures. The rooftop is just for breakfast until 9:30. Reception is not very helpful in belongings of local transport inner city.
Stayed in March 2024
Reviewed: March 15, 2024
Roel
Netherlandsthe swimmingpool and te fitness are poor
location is great
Stayed in March 2024
Reviewed: March 11, 2024
Jade
United KingdomShower took a long time to heat up and hair dryer was broken so asked for a replacement in room.
Perfect location for the busy old quarters, staff were always super friendly and bed was really comfy!
Stayed in March 2024
Reviewed: March 10, 2024
Anh
United KingdomThe room is OK. Slightly small as I booked for Deluxe room with city view.
Great location. Easy reach of where we like to go. Breakfast is excellent and all staffs are very polite and helpful. A few staffs which I think are exceptionally helpful are Haley, Leo,Alice,Kevin,Doan. Also breakfast staff the lady in charge and all the boys whose working from 11th March to 14th March.
Stayed in March 2024
Reviewed: March 8, 2024
Heather
AustraliaNo rooftop bar as advertised on website. Heated pool would have been nice.
Thé location. The service, especially Alice, Hayley and Kevin who were so friendly and helpful. Breakfast was superb! Good fast lift.
Stayed in March 2024
Reviewed: March 3, 2024
Matthew
United KingdomNo bar but you could bring you own alcohol into the roof top
Great location , money changer , fab breakfast
Stayed in February 2024
Reviewed: March 3, 2024
Nik
Australianothing.
the hotel is very well presented and right in the heart of he French quarter close to all shops. the staff were so friendly and helpful and the facilities really well presented and immaculately clean. the room was well sized, the bed very comfortable, and all the linen really high quality. I had a very quiet room with a great view. the gym is excellent, as is the spa. the breakfast was fantastic also. I had a wonderful stay.
Stayed in March 2024
Reviewed: February 28, 2024
Henrik
DenmarkSmelly in the room, difficult to get the right temperatur in the room.
Friendly staff, Nice breakfast, perfect location.
Stayed in February 2024
Reviewed: February 27, 2024
Yannick
Germany- gym was cool but some mashines were broken still good enough for a workout - price-value could be better - pool was cold
- location, everything in walking distance - breakfast was good but not great - late check-out (18:00h) possible for 50% surcharge which was fair
Stayed in February 2024
Reviewed: February 27, 2024
Morten
DenmarkGym equitment Old/broken Room smelled of mold/smoke
Staff Location
Stayed in February 2024
Reviewed: February 21, 2024
Michaela
AustraliaGreat and clean place with the convenient location, super nice and helpful staff!
Stayed in February 2024
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