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Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean. Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage. Zazil Ha restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.2)

Breakfast Info

American

FREE parking!


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
and
1 king bed
Bedroom 1:
1 king bed
Bedroom 2:
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.3
Cleanliness
8.6
Comfort
8.7
Value for money
8.0
Location
9.2
Free WiFi
7.3
Select topics to read reviews:

See what guests loved the most:

  • Lorri
    United States of America United States of America
    Great location On the North Beach. I enjoyed the heavily landscaped "jungle" the hotel is tucked away in which made it very quiet considering the proximity of the road! A quick minute walk THROUGH Oceans Beach Club to the playa which went out...
  • Kara
    Canada Canada
    Small, secluded, Mexican vibe, use of club across the street and free breakfast
  • Wendy
    United States of America United States of America
    It’s a small hotel with room nestled around the pool with a Mexican vibe. The breakfast was at their “sister hotel” across the street with a view of the ocean. The yoga offered was outstanding.

Hotel area info

Restaurants
1 Restaurant On Site

  • Oceanvs Beach Club Restaurant
    • Cuisine
      Mediterranean • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly

Amenities of Na Balam Hotel
Great facilities! Review score, 8.3

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Garden
Activities
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Fishing
    Off-site
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Bar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is available at a location nearby (reservation is not needed).
  • Street parking
  • Accessible parking
Services
  • Shuttle service
    Additional charge
  • Daily housekeeping
  • Tour desk
  • Airport shuttle
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Tile/Marble floor
  • Private entrance
  • Fan
  • Family rooms
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Beach chairs/Loungers
Spa
  • Beach umbrellas
  • Beach chairs/Loungers
Languages Spoken
  • English
  • Spanish

House rules

Na Balam Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:00 PM

Check-out

From 7:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash is not accepted Na Balam Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A damage deposit of $50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Na Balam Hotel

  • The nearest beach is 150 feet from Na Balam Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Guests staying at Na Balam Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • American

  • Na Balam Hotel offers the following activities/services (charges may apply):

    • Snorkeling
    • Diving
    • Fishing
    • Swimming pool

  • Na Balam Hotel has 1 restaurant:

    • Oceanvs Beach Club Restaurant

  • Check-in at Na Balam Hotel is from 3:00 PM, and check-out is until 12:00 PM.

  • Na Balam Hotel is 1,500 feet from the center of Isla Mujeres. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Na Balam Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Na Balam Hotel include:

    • Double
    • Suite