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Divan Yolu Cad. Ticarethane Sok. No 43 Sultanahmet, Fatih, 34110 Istanbul, Turkey – Show map
Excellent location – rated 9.5/10! (score from 359 reviews)
Rated by guests after their stay at Sura Design Hotel & Suites.
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2032 properties in Istanbul
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358 verified reviews
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Sura Design Hotel & Suites's staff speaks: Turkish, Russian, French, English, German
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Fitness Center, Massage, Library
Food & Drink
Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and charges apply.
Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
Turkish, Russian, French, English, German
From 2:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 6 years stays free of charge when using existing beds.
One older child or adult is charged EUR 40 per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 359 reviews
Value for money
Show reviews from:
In a 150-year old renovated Ottoman building, Régie Ottoman Istanbul is in the Historic Peninsula.
Score from 251 reviews Wonderful
Centrally in Sultanahmet area of the Historic Peninsula, Sura Hagia Sophia Hotel features a sit-down restaurant, a buffet restaurant and a bar.
Score from 565 reviews Very good
Situated a 10-minute walk from Grand Bazaar, this luxurious hotel features rooms with Ottoman-style decorations and a fully-equipped gym.
Score from 1241 reviews Very good
This luxurious hotel is centrally in Sultanahmet district, surrounded by major cultural landmarks of the old city.
Score from 645 reviews Excellent
The staff were very helpful
Very new, clean, good location... I really liked it a lot... Housekeeping, bill man, driver very good people
First, this review is based on our expectations from visiting a 5 * hotel and reading all the positive feedback from travelers before us. +Attentive & friendly staff +Marvelous location
Suggestions for improvement: -Lack of communication. Before the arrival date I tried to get in contact several times through e-mail however I received response after the 3rd attempt and after that no response again. -Our non smoking room Deluxe room with balcony towards the garden smelled smoke when having the door opened. -The bathroom shower should be equipped with shower curtain/door since the floor got wet just everywhere -No chair for the desk -The breakfast: The bread didn't seem to be freshly baked and the live music during the breakfast could be less touristic and more authentic -New Year party: The same live act for several hours and inappropriate that the artists wanted tips from already paying dinner guests although you should expect them to get paid from the hotel/bad salary? Overall, we would expect more from a five star hotel.
every thing was nice
Location Room rate Resolution Service after the problem Some good staff - esp. Mr Sencer
Drilling into concrete on roof at 1am in the morning. Initial service quality until complaint made. Average range/quality of breakfast. Design of some of the bedrooms.
Good choice if you want to explore Sultan Ahmed area,,, A free meal from 1-4 (salads..snacks..) After showing us many bad rooms they agreed to switch us to a street view room. The option to switch to the other building of the hotel which is called (Sura Hagia Sofia)..although in our case there was no good available rooms we were given a very bad room in the basement so we stayed as we reserved in Sura Design Building.
The design of the hotel is bad...dark carpets...dark lobby...not a vibrant design... Although we reserved garden view with extra bed we were given very bad view rooms...one that barely has a view of any garden and the other on the last floor with tiny windows and no view ! Until finally we were given a room with a much better street view.
Nice staff,always offer proper assistance.
The staff were exceptionally helpful and friendly and hard working and the location and quality of the breakfasts were excellent .
The maintenance was substandard. The lifts were out of operation on several occasions during our 10 day stay and inconvenienced many guests. The rooms were also far too small and there was little luggage space. One of the ladies in our group also had maintenance issues that worries her a great deal until they were fixed.
Location is perfect! Breakfast is good. Rooms are spacious, quiet and clean.
Good position and good breakfast
Staff incompetent, my room was not clean ( i found a very bad smelly socks from previous clients) , towels destroyed, big brown stain on the moquettes. I asked a street wiev and they assigned me garden wiev, after my claim the changed the room therefore it was available but they ignored the booking reservation. They forgot the airport shuttle service required on my arrive.
+ the hotel design and decoration is unique and I really enjoyed it
- they ignored my booking.com reservation twice times and they told me the rooms was already full! but eventually they gave me a small room at the top floor with very small space because the tilted roof was taking most of it. If they can't deal with booking.com reservations as professionals then they should cancel it. Moreover they told me to pay double the price of booking.com if I wanted to stay at the hotel! the internet prices was fake
Old city location is great, walking distance to all the major attractions. Rooms and decoy very nice Staff very helpful
Everything but especially the delightful staff the high tea the costumes we could dress up in the location was so close to the sights and the lovely room and service
Not a thing
Service on arrival Disparity of rooms Noise of rooms during expected quiet times
Staff magang bernama Nur very good very helpful
Kamar anak tidak sesuai gambar booking yaitu 3 single bed ,connecting dan kamar saya sempit dan Sura staff not try for customer satisfaction pdhal hotel tidak crowded
Very centrally located. Good breakfast. Nice outdoor restaurant.
I like most the professional and kind cooperation of two staff, namely Elf Noor and Oyku. They were wounderful and kind to me and to my family members. If I will go again to the hotel, the reason number one will be to see those staff. Wish them and the hotel all best and success.
Some staff were not that good.
location is great (two steps away from blue mosche and saint sophia church), nice staff, good breakfast, nice room. globally it met our expectations
book through internet as they give higher price at the desk. we told them and openly suggested to book through internet first (which is fast). we paid 145 eur as opposed to 180 eur. rooms are quite small but no big deal as we were there to visit
The employees are impolite to their customers
Service need to be improved
Service with exception of Fatima at Guest Services
Great location, great facilities and the room and hotel design is beautiful. The rooms have been decorated in a very funky way, very spacious.
My flight came a bit early and I had requested an early check-in. When reaching the hotel the person at the desk told me that it will take around 30 minutes. After 1 hour I went back to the desk and there was another person there. I just asked him about the room and he started being very rude to me and told me I was told wrong and turned his left. I have never been insulted in this way. When later I went to complain - I was told by other staff that the said person was in a bad mood and they were sorry that he took out his anger on me. This is no way to treat guests. We come and pay for the service. If the room is not ready I could have been told this polititely but being rude to is just not acceptable. The rest of the staff was very nice but because of that one person , my stay was ruined to a certain extent.
The staff were very helpful and nice. The workers at the information desk were happy to help me, no matter how silly my questions were. They even answered me for the best baklava place in Turkey.
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