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8500 Annapolis Road, New Carrollton, MD 20784, United States of America – Show map
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1 property in New Carrollton
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604 verified reviews
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Metro Points Hotel Washington North's staff speaks: English
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Food & Drink
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Up to two additional older children or adults are charged USD 10 per person per night when using existing beds.
Any additional older children or adults are charged USD 25 per stay for extra beds.
Any additional older children or adults stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 604 reviews
Value for money
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A short drive from the University of Maryland and offering easy access to downtown Washington, D.C., this College Park, Maryland hotel provides comfortable accommodations and a number of free...
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Built in 1913, this historic hotel, in the heart of downtown Washington, D.C. has modern amenities and contemporary accommodations, and is perfectly situated for both leisure and business guests.
Score from 988 reviews Review score
Room size nice clean quite
I liked the aesthetics of the hotel, it was pretty.
The floors were Very dirty almost like a blood stain, there was dried urine on the toilet, I called about the ice machine not working and the front desk told me to go to another floor. The ac didn't work!
I was pleasantly surprised by the size and layout of the room. I did not expect the room to be that large for the price that I paid.
My interaction with front desk staff ruined my entire evening!
There were 2 incidents in one night with the front desk personnel - I will never stay at this hotel again... Upon arrival the lady manning the front desk was chatting with another hotel personnel - he walks off as I walk up - she says good evening may I have your name...I tell her..she says ok you are all checked in..I say no I would like to change the card that I used and pay with another card...she says I cant cancel the transaction at this point but you can put the 100.00 room deposit on another card...WTH! She was so in a rush to get back to her conversation with the man she was chatting with that she rushed my checkin and refused to make any changes! SHE SHOULD HAVE ASKED ME DID I WANT TO USE THE CARD THAT WAS IN THE SYSTEM OR HOW WOULD I LIKE TO PAY OR allow me to utter a word more than my name! It became heated simply because she didnt want do her job! I needed some assistance with the ice and soda machine on my floor - they were off for some reason...@2:30 am I went down to the front desk to let them know about the problem and the guy told me to "take the elevator to each floor until I find one that is working" Are you kidding me?? Basically "you figure it out!" Please train your personnel in customer service...
Nobody to assist you carry baggages
The room very nice
Customer service was very poor at front desk. Very nasty not professional had to cancel my stay.
They charge me twise, I call to accounts dpt, nobody answers on working day I live massage, still they didn't adjust or call back
Beautiful, comfortable Hotel Staff was friendly. Room was above average.
Shower was slippery and the hotel was having trouble with their water so I had a cold shower. Also I thought I forgot my toothbrush, when I tried to call housekeeping and the front desk, no one ever.
the only thing I liked was that the hotel moved me to another room.
I did not have any hot water in my room, the telephone would not ring the hotel receptionist and the room was missing a hair dryer and towels. This was the worst experience ever. Yes, they did move me to another hotel room but once a person/family finish traveling they want get to their room and rest now wake everyone up just to move to another room because the room has too many issues with it. this is poor customer service and poor hotel management.
The fact that there where a lot of friendly football fans. The staff was real nice.
To start I wasn't able to give my full head line. The room was small for 2 beds. The shower handle was broke but because we we're only there for 2 nights dealt with it. The beds we're way to small and uncomfortable. We had to wait in the buffet line for a while because they ran out of food. There was more but I think that is enough to work on.
Water would not get hot enough. Water would get cod while showering
Continental Breakfast was the best!
The service at the restaraunt
There wasn't microwave in the room, but the staff sent one to us upon our request
We loved spacious, modern and clean rooms with a very large and comfy king size bed. Large parking lot by the hotel, well connected both to the highway and Washington.
The fact that our room was connected with another room with a door made it a bit awkward as you could hear what's happening in the other room. Wifi in the room was quite sluggish and disconnected few times, good on the first floor though.
Good breakfast Metro driver very nice Nice sized room, quiet
No hot water (barely lukewarm) Staff could barely stop watching TV in bar long enough to make my drink Room was dark, and could have been a bit cleaner
-10 minutes from Washington, DC -Large rooms and a nice sized bathroom -Friendly staff
The fact that it was complimentary.
The food was terrible. We had waffles which were way too hard for my children to eat. The sausages weren't cooked through. The juice was okay and my husband liked the coffee.
Bed was comfy and Anthony was very nice when we arrived even though it was very late.
Lack of staffing, television options were crappy,room service button but no room service, the cleanliness of the bathroom could have been better. Lastly the confusion on transportation to the stadium was fustrating.
everything else was perfect ....
smell of the room...
the staff was very pleasant and helpful.
Breakfast should end at least at 10:30.
Location and breakfast
Lack if dependable shuttle service
Complimentary shuttle to the train station. Good variety of restaurants in the area. Staff very helpfull.
Hotel is a bit far out of DC, but very easy to travel with the metro. We had a problem with our hot water in the shower, but managed to use warm water from the sink for a hot bath.
Microwave in included in the room
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