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Orator HotelTanumapua, n/a Apia (Show map)
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Orator Hotel http://www.booking.com/hotel/ws/orator.html
Good
Score from 16 reviews
Hasslefree & Comfortable accommodation with friendly staff
Saunoa,
Auckland
handy location to the venue where our event happened.
Eunike,
au
We stayed here for only two nights, the room was nice and clean and had aircon. We really loved the pool as it was really nice especially after a hot day out at the markets.
Siobhan,
Sumner
Poolside villa was great. Staff were very friendly and helpful. Housekeeping was excellent. Nice and quiet and the elevated position makes it a bit cooler than in town. We will be back.
Lawrence,
Waiheke Island Auckland
Friendly staff Nice breakfast
Dorien,
Rozelle
The staff are fantastic so friendly, welcoming and helpful. They made the stay that much extra special. Villas are great but obvious that some works still being done on them. This did not distract from the relaxing stay. Will be fantastic once totally finished
Wayne,
Port melbourne
Loved most of the staff there. The grounds, lobby area, pool area--all very beautiful. Very much either a romantic get-away or a family trip!
Tavie,
Pago Pago
The villa beds quiet food and pool
Catherine,
Christchurch
Nice pool and spacious room
Anonymous,
nz
Very courteous and helpful staff
Anonymous,
nz
Located at Tanumapua Village on Upolu Island, Orator Hotel offers private villas and 3 cascading lagoon-style pools set in a landscaped garden. Surrounded by a tropical forest with mountain views, it has its own restaurant and provides a free shuttle service to Apia, the capital city. Orator is just a 5-minute drive from the 18-hole Faleata golf course, It is a 30-minute drive from Faleolo International Airport and is accessible via taxi, airport shuttle or car rental. Each villa has a private patio with views of the pools or garden. A private bathroom comes with hot shower facilities. Also included are a minibar with free bottled water. Some rooms have a flat-screen TV. Day tours to the south eastern coast of Upolu or cave tours can be arranged with the hotel’s tour desk. Take home a souvenir from the gift shop. Airport transfers are available at an additional cost. Other services include laundry and luggage storage. Overlooking the pools with an indoor and outdoor terrace is Le Taupou Restaurant, which serves a buffet and a la carte breakfast. It also offers organic, international and Pacific dishes and tapas in the evening. Alili Bar features a grill menu and a variety of alcoholic drinks. We speak your language! Hotel Rooms: 20 Why use Booking.com?Why use Booking.com?Low ratesNo booking fees • Save money! • Best Price Guaranteed 434,134 properties worldwide
Including 116,903 vacation rentals Unbiased reviews26,220,000 reviews from real guests We speak your languageWebsite and customer service in English (US) and 41 other languages Booking is safeWhen you book with us your details are protected by a secure connection. OutdoorsOutdoor Pool (All Year), Grounds, Terrace, Sun Deck ActivitiesGolf Course (within 2 miles) Food & DrinkRestaurant, Bar, Breakfast in the Room, Special Diet Meals (upon request)
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Hasslefree & Comfortable accommodation with friendly staff
None
handy location to the venue where our event happened.
We stayed here for only two nights, the room was nice and clean and had aircon. We really loved the pool as it was really nice especially after a hot day out at the markets.
We would have to say that the receptionist and Housekeeping staff have really let this hotel down... When we arrived for check in the receptionist was rude and not that interested or shall I say disengaged. She checked us in and we asked her to book us in for an extra night. She came up with excuses as to why she couldn't book us in but would check it out and let us know. Recpetionist then called out to the other guy to come take our bags and show us to our room. The guy came took us to the beginning of the corridor and pointed down to the end where we were going to be staying and left our bags for us to carry. We get to our room and We are. expecting a nice big fruit platter which on our booking says it's complimentary, and there's nothing at all. The next morning we ask the receptionist if she was able to extend our booking and she looked shocked because she didn't actually look into it at this stage. She tried to say that only the pool villa was available but then after telling her that we would be leaving at 4am the next day she made a quick call to the owner/manager who said it was fine for us to stay in the same room. We went out for the day and came back to our room which had not been cleaned. No fresh towels bed etc not made! Now on the brochure it says "rooms serviced daily". This was disappointing and yet another let down. We stayed at hotel Millenia on this trip as well and if I had to compare the two then hotel millenia would be our pick.
Poolside villa was great. Staff were very friendly and helpful. Housekeeping was excellent. Nice and quiet and the elevated position makes it a bit cooler than in town. We will be back.
The gardens and the pool area were beautiful. The reception area was also lovely. Very boutique like. A hidden gem if you like. I also appreciated staying in a poolside villa due to the outlook. In addition it was very quiet. Very, very good value for money and would definitely stay here again.
The housemaids were intrusive.
The Orator is great for families, couples and wedding parties etc. They also know how to be helpful to business travelers as well. By offering a business package that includes, all meals, laundry services, etc. Now if you are looking for comparable accommodations to lets say Hawaii, Samoa is not quite there yet, however if a personal touch with real people is appealing to you then you will love Samoa and especially the Orator Resort. The owners are on site and hands on with their customers.
Housekeeping staff... Well one in particular, the brochure states you will get 4 bottles of water per day. The hot and humid climate requires that you drink water. Unfortunately, bottled water is expensive, so the Orator is offering a large savings to its clients. However this one housekeeper doesn't understand the concept of 4 bottles per day, everyday...
Friendly staff Nice breakfast
I asked for an early check in which they couldn't garantee. They suggested to book an extra night so when we arrived in the morning all the huts were empty so I don't understand why they couldn't give us an early check in:-(
The staff are fantastic so friendly, welcoming and helpful. They made the stay that much extra special. Villas are great but obvious that some works still being done on them. This did not distract from the relaxing stay. Will be fantastic once totally finished
Could have more variety in the breakfast selection from day to day. Need to be aware of late comers to their villas and the noise they make disturbing others.
Loved most of the staff there. The grounds, lobby area, pool area--all very beautiful. Very much either a romantic get-away or a family trip!
Did not like the unhelpfulness of the one staff member in particular. Also, the front desk personnel are not in a position to be as helpful as they could be WITHOUT having most everything approved by a supervisor. For example, I had asked if I could make a phone call to a friend to see what the transportation arrangements were and I was meet with hesitation, reluctance, apprehension. I realized the reason for this as he had to run, what appeared to be, most everything through his supervisor. After the thorough questioning as to whom I was calling, what reason I was calling, and whether the number was a cellphone or landline, (thank goodness it was a landline, otherwise I'd be out of luck!), the supervisor finally put my call through. After such interrogation, I decided it best just to ask my friend if she wouldn't mind calling a cab for me! Ridiculous! Patrons should not be made to feel "PUT OUT" by the staff--most especially a SUPERVISOR and FRONT DESK STAFF. Isn't that their job? This is my only disappointment.
The villa beds quiet food and pool
I stayed here for 5 days and I loved it. The staff at Orator are amazing compared to the staff at another Hotel we stayed at. One staff in particular, Ronnie. Such a friendly guy and he made our stay more enjoyable. Everywhere we saw him he would have the biggest smile on his face. The rooms were nice and big and I love shower :) breakfast was delicious compared to breakfast at the other hotel we stayed at. We could go for secods, thirds but at the other hotel we had to pay $10 if we wanted extra scrambled eggs and toast. I would definitely stay at Orator Hotel again and would recommend it to family and friends.
Nice pool and spacious room
Restaurant is cold and is unwelcoming. Would be good to have more tables outside and with a view of the pool or something - its weirdly set out. Orator is quite far from the main township - however taxis are pretty cheap. Strange vibe at the Orator - dont think we would stay here again
Very courteous and helpful staff
buffet presentation and format could use some improvement
The kitchen staff were all so lovely and helpful. Apart from that, can't think of any other positives.
There is no way I would recommend this hotel, the reviews on this website must be fake. The reception staff lack knowledge and professionalism. Do not purchase blue zone wi-fi, (is what the receptionist recommended). Get lava spot wi-fi. The bathrooms are gross! Definitely recommend wearing thongs in there... The bathroom door was so loud and was like a barn door. The air con worked, but was so loud also we had to turn it off during the night. The hotel also had a lot of problem with the water not working at all. When it did work, it was freezing except for the 5second bursts of hot water. Location wasn't that great either. Wear aero-guard to bed, mossies were still getting inside. The rooms were big but the bed and pillows were too hard and there was only a sheet on the bed...
The hotel lobby is decorated beautifully and so are the rooms The air conditioner is the best The swimming pools and the breakfast The staff at breakfast and the maintenance men are very friendly
Water wasn't delivered daily and neither was the servicing of our rooms, I booked for 4days, but cut it to only 2days as they didn't re;iver what they promised. The kitchen staff and maintenance guys were always friendly and helpful, but at the reception desk, the female girls that work there, have no clue on how to smile and how to greet new people, that is the reason why I cut it short. They also need receptionist that know how to calculate, both me and my sister stayed there with our families and for both of us, they calculated our bill incorrect like 4times.
The owners Jerry and his wife are very friendly and so are most of the staff, The fact that we get free bottles of water daily is a bonus and unlimited use of the pool is great. The whole hotel from the lobby to the rooms are all beautiful
*They had to re-calculate my invoice 3times and lucky I had my statement from booking.com, otherwise they would have over charged me $300.00 aud - *They also promise water everyday, out of the 5days we stayed there only 2days water was delivered and when I did ask at reception, I never did receive it *The owners were lovely and a few of the staff, especially around the restaurant & the maintenance men around the resort, but there is a particular samoan girl who is around 30yo, a bit darker then the rest and always has all her hair tied back, she needs to learn how to smile and know what customer service is, she really let the hotel review down and if my husband wasn't with me, I would have slapped her frown to a smile, she really has disgusting customer service * We booked the Poolside villa which was beautiful, however fridge didn't work at all, which was not fair, because we have a small child who needs milk, and we couldn't store any milk in the fridge, and also out of the 5 days there only 2days did our room get serviced, and when it did, the double bed was made, but the single bed, was never made. In the days our room wasn't made, i asked for extra clean towels, and during check-out they charged me for it