Orator Hotel

location (we wanted to be near Apia but not in the bustle of town) the open entryway/foyer of the hotel the beautiful, colorful, lush grounds air-conditioning friendly, helpful, welcoming staff

having to pay so much for internet that our AC didn't work in our first room the big mouse in our first room our first room was not clean, smelled {things were better in the room they switched us to when we could not get our AC working} the pool needs refurbishing (very rough bottom, looked worn)

Magnificent Gardens and Nice Rooms but Shower like a cattle yard

Location is terrible and not easily found. Sundays no shuttle to town.

Scenery surrounded by nature

When the rooms weren't cleaned properly each day eg left Ajax in our bathroom, our towels weren't changed until we asked. Old sign at the entrance to the resort

i like everything, very good service..I enjoy the whole time i was staying there..nice food , my kids love the swimming pool. would love to visit again..

The poolside viila were a good size. The friendly greeting upon our arrival and the refreshing drink while waiting to check-in.

1. Worm in the bed! 2. Wifi didn't work! 3. Fridge froze everything! 4. Arrogant receptionist when we were checking in didn't bother checking our actual booking and put us in the wrong type of room. When we confronted him with this he blamed everyone else, even though we had advised him several times what category of room we had reserved! 5. Dining room lacked ventilation eg. fans.

The pool was shockingly dirty. This was the major reason we booked this hotel and we were hugely disappointed, we purposely chose to eat elsewhere as well as a result.

Nice room.

The pool area should have been good, but it hasn't been well maintained.

quietness pools staff attentiveness room size grounds

would have preferred to be closer to the beach no kitchen lack of communication between staff for requests shower facilities and shower

Nice and private. Quiet as well.

Nothing.

Staff were soooo lovely. Rooms were great, we had been in fales for the previous 7 nights so felt quite luxurious! Had a great night, lovely dinner, nice bar, friendly staff and a fabulous breakfast. We wished we had more than one night there!

Nothing. It's a little way out of town, but for a short stay or if you have a car that's no worries at all.

Garden area

AC was not working at several villas. One of the villa had a musty smell,

i like the staff

my wahsing havent done.

The staff were great.

Pool needs a bit more attention.

Great staff, food needs to be consistent. Other then that, awesome!!!

Great location, great Hotel and friendly staff.

This is the 2nd time I've stayed at the Orator and I was not disappointed. The staff were amazing as expected especially as Dean & Lena remembered my from my previous visit. This 2nd trip was more of a romantic getaway for my partner and I. It was perfect as all we wanted was peace and quiet. The Orator is that tenfold. Charlotte and Jerry have a great staff in the most amazing and tranquil setting. The Orator is now the only hotel I choose to stay at in Samoa. Thank you Orator staff for making our time so wonderful.

The Orator was very comfortable and clean. EXTENSIVE MENU ALL DAY, but not all dishes available, still a large variety to choose from. Staff friendly and helpful. A very pleasant experience and would recommend it all.

I would advise anyone to get a taxi to the airport instead of the shuttle......it was 45mins. late and we had a hair raising ride, quite scary at times.

We wanted the pool so were not too concerned about it being away from the sea. we state 6 nights in a poolside villa and almost had the pool to ourselves for the entire time so very good as the pool was only a few metres from the room. We spent the last night in Samoa at the standard room and that was very good but would recommend the Poolside Villa as first choice

the food could have been better but given you are only a $14 tala taxi ride way from Apia you had other options if you wanted

Everything

Service, friendlyness

Breakfast

The pool was amazing. Beds were comfortable however a queen size bed would be more suitable the a double bed. Breakfast consisted of a varied selection.

Change was not readily available when purchasing dinner or drinks at the bar, it seems expected by the staff that the costs would be charged to the room. Early check in option was only available at a cost of an extra days rate to secure the room. Found this to be very unaccommodating especially when our flight arrived at 6am and check in was not until 12:00pm and the hotel was to be our first stop. We could not do anything for 6 hours as we had all our luggage with us. The rate could have been waived considering we were to check out at 4am, losing a days worth of accommodation which had to be paid for.

The Staff were very friendly. They make you feel at home from arrival till departure. I did not find anything negative about the Orator Hotel during my stay. Well done. I recommend Orator to any of my Family & Friends that travel to Samoa. I will stay at Orator Hotel on my next visit to Samoa. Cheers!!!

Excellent staff

Volcanic rock floor in bathrooms