501 Banff Avenue, T1L 1A9 Banff, Canada
#24 of 49 hotels in Banff
Guests' ChoiceBased on 1593 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.4
Staff
8.8
Value for money
7.8
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Zuzette
CanadaNot close to some restaurants
Friendly staff
Stayed in April 2024
Reviewed: April 27, 2024
Piet
CanadaNo on-site breakfast options - It was clear that this had been cancelled, as the hours listed a previous breakfast option. On cold days, this was a bit inconvenient. It was also not the closest to downtown (but to be fair, it was a less than 5 minute walk)
the rooms were very clean and the view was fantastic. The on-site restaurant (Carlitos?) had good food. The spa was small but convenient.
Stayed in April 2024
Reviewed: April 26, 2024
Elizabeth
United States of AmericaGreat location. The staff members were really good! The inn is super cute and well maintained. The rooms were bigger than usual.
Stayed in April 2024
Reviewed: April 22, 2024
Hanzel
United States of AmericaThe hotel is walking distance to town so it is quiet at night. Elmer ,the concierge, is the best! He was so helpful. He helped us plan our daytrips. The rest of the staff were really nice. DEFINITELY recommend this place and when I come back, will stay here again.
Stayed in April 2024
Reviewed: April 21, 2024
Luke
AustraliaWould've loved a microwave in the room.
Bed comfortable, room large and clean. Staff friendly, good poutine downstairs.
Stayed in April 2024
Reviewed: April 19, 2024
Bradie
CanadaA kettle and tea bags would’ve been amazing
Clean, great location.
Stayed in April 2024
Reviewed: April 6, 2024
Christine
CanadaVery clean, staff were helpful and accommodating
Stayed in April 2024
Reviewed: April 3, 2024
Andrew
United KingdomBreakfast was not advertised No kettle in the room
Location
Stayed in April 2024
Reviewed: April 3, 2024
Andrew
United KingdomBreakfast was not advertised, so we went out. But then found breakfast was available at the Banff Inn
Location
Stayed in April 2024
Reviewed: March 30, 2024
Polet
CanadaThe beds were a bit old
The price
Stayed in March 2024
Reviewed: March 29, 2024
Patrick
CanadaBreakfast in the location would be nice
Stayed in March 2024
Reviewed: March 21, 2024
Ben
United States of AmericaBit cramped.
Small but well organized. Helpful and very pleasant staff. Place cared about its customers
Stayed in March 2024
Reviewed: March 19, 2024
Tricia
Singaporecould be more affordable
staff was very helpful
Stayed in February 2024
Reviewed: March 4, 2024
Cameron
CanadaNo kettle (tough to make an instant noodle bowl using a Keurig) No microwave Lack of on-site parking Distance from “downtown” & no transit/bus passes offered No offered option for a genuine/paid late check out (ex. 16:00) No breakfast on-site Thin walls - we were in adjoining suite and didn’t feel comfortable talking at regular volume past 00:00 (because we heard kids in the adjoining room early in the day, we knew that we’d be heard. We’re cognizant, conscious, and considerate that way…I wish more people were more like us!)
Large room / spacious Clean On-site restaurant Prompt sidewalk snow shovelling Professional staff Close to free ski shuttle pick up location
Stayed in March 2024
Reviewed: February 24, 2024
Christopher
United KingdomNo breakfast option and evening food offer very limited
Good room, underground parking, next to ski bus pick up
Stayed in February 2024
Reviewed: February 22, 2024
Tracey
United KingdomThe heating was very noisy and kept us awake most of the night. It was too cold unfortunately to turn it off
Nice hotel in good location close to restaurants and shops! The room was very nice and beds were comfortable. Espresso machine and bottles of water were nice touch
Stayed in February 2024
Reviewed: February 21, 2024
Michelle
AustraliaTowels were a little rough and the air con was really noisy
Pillows
Stayed in February 2024
Reviewed: February 20, 2024
Joseph
CanadaAll good
Very clean . Well priced
Stayed in February 2024
Reviewed: February 12, 2024
Russ
CanadaBreakfast not included
Good parking Nice hot tub etc Easy location
Stayed in February 2024
Reviewed: January 31, 2024
Praewphan
Canadano breakfast, a little bit far from the centre, pillow is not comfortable much
room is clean, there is capsule coffee machine provided, hot spring
Stayed in January 2024
Reviewed: January 31, 2024
Duncan
AustraliaNo breakfast
Good location
Stayed in January 2024
Reviewed: January 30, 2024
Renee
AustraliaBeautiful hotel in a good location. We didn't have a car so 15 minutes walk to town, but daily free shuttle to Lake Louise was next door, so very handy, and it was easy and convenient to leave our skis locked in the carpark. The room was spacious and clean, beds were very comfortable. Nice big spa pool with sauna and steam room. Restaurant was good for dinner, but we didn't realise they also offered breakfast so we missed out trying that, perhaps it's not open all the time.
Stayed in January 2024
Reviewed: January 9, 2024
Kathryn
AustraliaThe staff were very vague and not overly helpful!
Property was nice but rooms were very small! No wardrobe or hanging spaces and bathrooms are tiny!!!
Stayed in January 2024
Reviewed: January 4, 2024
Bland
United States of AmericaWish we could purchase bottled water and soda at front desk instead of the restaurant. Just a minor thing....not serious.
Staff was exceptionally friendly. Room was not fancy, but clean and comfortable. We enjoyed pizza in the downstairs restaurant on our first night and breakfast on our last morning. Would stay again.
Stayed in January 2024
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