For a 5 star hotel with an upgraded room we didn’t get bottled water in the room and the fridge was empty.

Very nice hotel but felt in parts it was a little tired.

Stayed in May 2024

Every great!!

Clean. Friendly great spa

Stayed in April 2024

The spa was very busy large groups hogging sauna for long times. Probably use somewhere to hang towels all beds were used with just towels no one sat on them. The lockers seem confusing Some of the cocktails were taken off menu in marlins bar due to only 1 barman yet hotel was busy.

The menu in PAD Our room upgrade

Stayed in April 2024

Few issues Not able to get into room until 4.15 So you don't get much time So not value for money for the room

Location Staff Food

Stayed in April 2024

Nothing

Staff were great and I was given a room upgrade without any fuss The room was very spacious and there was no noise at all. Excellent breakfast and food at the bar came. Dry quickly.

Stayed in April 2024

Food prices are are high, coffee for almost £6 is a bit too much.

Everything

Stayed in April 2024

I didn't like having to do everything through the app as it didn't work very well. It made it difficult to book things and I found it almost impossible to get a restaurant reservation or order room service resorting to ordering by phone.

I liked the location and the level of facilities. Bed was really comfortable and the room was lovely with good views.

Stayed in March 2024

Nothing

All

Stayed in March 2024

Bar staff busy but very poor. Ignored to the point of frustration. Moved from one side of the bar to the other after being told there was no service that side only for other customers being served there directly after being moved on. Then still not even acknowledged updated or a question of who was next being asked. Let alone served.

Lovely aspect, good food and service in the dining areas. Friendly staff in the outdoor activities too. Nice leisure facilities.

Stayed in April 2024

Paying for the car park after paying to stay there, I would’ve thought the car park facilities would’ve been free

All the facilities as like the pool, the sauna Jacuzzi was warm. The food is lovely and the staff are very friendly.

Stayed in April 2024

The signage and information were both either non existent or dire . We could not find our way around the main hotel let alone the whole resort . Whilst very clean the property fixtures and fittings all looked a bit tired and dated . The resort and hotel push hard for you to book everything on the app but it really did not work for anything I tried either before my stay or during . The website was equally very hard to get information from. . Work needs to be done on these. A grumpy point but I did object to paying for parking my car on top !

Good room size including very comfortable bed . The staff were all excellent in every encounter . We really enjoyed use of the signature lounge .

Stayed in April 2024

Food not great in the restaurant & breakfast

All in one place & good facilities & the staff where great

Stayed in April 2024

There was no privacy when the curtains were open needed some sort of blackout windows

The room was lovely, clean and had lovely views from the balcony

Stayed in April 2024

The rain😳 and pool was very busy with young children and very loud .

Booking in was excellent , staff much improved . Merlins bar entertainment good . Mini bus driver excellent

Stayed in April 2024

Drinks very pricey.

Everything from breakfast, accommodation and food, staff excellent

Stayed in April 2024

Very unclear about the cost of breakfast. Breakfast should be included in the price. The lifts were very slow. The steam room was smelly and not steamy at all. The jacuzzi wasn’t very hot. The lockers were unpredictable if they were going to work or not. It took me 20 minutes trying to get my locker open before asking for help.

Spacious and many activities for the children. The buffet breakfast was very nice. The piano man in the main bar was wonderful.

Stayed in April 2024

Not enough elevators, spent a lot of time waiting

Spa was great

Stayed in March 2024

Asked to change rooms due to the view.

Friendly staff.

Stayed in April 2024

Lifts are very irritating, not enough to cope with volume of guests. Need new software programme to allow people to dictate floor they wish to go to is’nt interrupted by another guest going in a different direction

Variety of eating arrangements

Stayed in March 2024

Only 3 lifts which were a nightmare to get to top floor (where our room was) especially on check in. Possibly a bit outdated and a bit overpriced

Spacious room with good facilities Friendly staff Lovely breakfast

Stayed in April 2024

The room choice

The breakfast

Stayed in April 2024

Car park payment Time limit on pool use

Stayed in March 2024

Gratuities on food and drink.

Stayed in March 2024

The lift/ escalator situation was frustrating Waiting along time for them.

Good restaurant options

Stayed in March 2024