Reviews of Citadines Trafalgar Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
18-21 Northumberland Ave, Westminster Borough, London, WC2N 5EA, United Kingdom
#1282 of 5,269 vacation rentals in London
Guests' ChoiceReview Score
Based on 2903 hotel reviews
8.0Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
9.7
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Facilities
7.9
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Staff
8.6
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Value for money
7.5
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Free WiFi
8.6
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Reviewed: April 29, 2024
Ruel
United States of America48 Reviews1 helpful vote9.0“Centrally located to all our favorite places”- • Leisure trip
- • Couple
- • Studio
- • Stayed 7 nights
repair noise during the day
Staff were excellent, special mention to Elisa D.
Stayed in March 2024
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Reviewed: April 27, 2024
Eevamaija
Finland10 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Group
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Very good. And the responsable lady was so kind and taking care of us all the time.
Stayed in March 2024
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Reviewed: April 21, 2024
Carlosalejandrocardenas
Brazil4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 2 nights
Easy to check-in, easy to check-out. Ammenities at room.
Stayed in February 2024
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Reviewed: April 18, 2024
Wonderley
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
The room was nothing like the picture I booked
Location and comfort
Stayed in March 2024
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Reviewed: April 18, 2024
Chris
United Kingdom1 review8.0“Perfect for short break”- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Location, friendly and helpful staff
Stayed in April 2024
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Reviewed: April 16, 2024
Shane
United States of America1 review8.0“A good, reasonably priced hotel to stay in London, though with limited amenities.”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 6 nights
Would've like housekeeping services more than twice a week.
Location convenient to numerous Underground stops, attractions and restaurants.
Stayed in April 2024
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Reviewed: April 15, 2024
Erin
United Kingdom2 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
The bed and pillows were not the comfiest as well as the room felt quite warm even with the air-con on.
Good location round the corner from embankment so close to the strand.
Stayed in April 2024
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Reviewed: April 15, 2024
Fernackerpants
United Kingdom28 Reviews2 helpful votes8.0“Great location, good value.”- • Leisure trip
- • Couple
- • Studio
- • Stayed 1 night
The decor was fine, but a little tired. Lifts can be slow in the morning rush so it's worthwhile leaving a little extra time.
Excellent location, just off of Trafalgar Square. Nice spacious room with huge, comfortable bed. Useful to have a kitchenette to make tea, etc.
Stayed in April 2024
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Reviewed: April 9, 2024
Aya
Israel6 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 5 nights
- • Submitted from a mobile device
The building is old poor water stream in the bathroom and lots of construction noise during the days
It is clean, location is amazing.
Stayed in April 2024
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Reviewed: April 8, 2024
Thomas
United States of America197 Reviews50 helpful votes8.0“Great location and service for a budget style hotel”- • Leisure trip
- • Couple
- • Studio
- • Stayed 3 nights
As with many places, the pictures did not match the place exactly, but the room pictures were particularly disappointing. The windows were high, and while they provided light, we could only see the sky.
The best part about this hotel is the location and the staff. It's very easy walking distance to top sights in London. The staff were always friendly and helpful. They quickly mailed something I left behind, and it was reasonably priced considering it was international shipping.
Stayed in March 2024
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Reviewed: April 8, 2024
Elena
Finland24 Reviews7 helpful votes7.0“Decent hotel for this price range”- • Leisure trip
- • Couple
- • Studio
- • Stayed 4 nights
- • Submitted from a mobile device
Facilities definitely need some update, as you can see the signs of wear and tear everywhere. Cleaning can be improved, it was quite dusty in the room already on the day of check in. There was some construction going on with loud noise from about 10-17.00 which we didn’t know about beforehand. They said it would last for 2 weeks, so until about April 11. At night it didn’t disturb us. There was no view at all from our room, though it was promised in the booking.
Size of the studio was quite good. Beds were comfortable. Location is amazing.
Stayed in April 2024
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Reviewed: April 7, 2024
Sherryl
United Kingdom9 Reviews8.0“Great overnight stay to do some shopping and sightseeing.”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location was great, the appartment was comfortable and spacious. Free coffee as well.
Stayed in April 2024
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Reviewed: April 7, 2024
Ryan
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Room size
Location
Stayed in April 2024
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Reviewed: April 6, 2024
Robert
United Kingdom11 Reviews1 helpful vote8.0“Location for us was brilliant, would stay again.”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 1 night
Room very tired and dusty, air con very noisy all night, even turned off.
Location, staff welcome, free drink facilities in lounge area, hassle free entry and exit any time of day.
Stayed in April 2024
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Reviewed: April 5, 2024
Incognita1
United States of America21 Reviews2 helpful votes8.0“Had a great time! Hotel is in an excellent location! Staff were wonderful!”- • Leisure trip
- • Group
- • Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was okay but too expensive for what we got.
Location is wonderful! Near water, near attractions, and near the subway.
Stayed in April 2024
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Reviewed: April 1, 2024
Jadzia
Australia6 Reviews1 helpful vote9.0“Great location, lovely comfortable apartment.”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 5 nights
- • Submitted from a mobile device
The bathroom cupboard was in need of replacing.and the top of the toilet Waa discoloured which is not a good look.
Excellent location. Apartment had everything I needed.and staff were very helpful. My apartment overlooked a lovely tree and buses outside.
Stayed in March 2024
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Reviewed: April 1, 2024
Sarah
United Kingdom8 Reviews7.0“One night theatre stay Great location Friendly staff”- • Leisure trip
- • Travelers with friends
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are a little tired
Great location
Stayed in January 2024
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Reviewed: April 1, 2024
Valerie
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
The staircase in the 2 bedroom suite was dangerous for children and would be troublesome for people with mobility issues. Water got very hot quickly (too hot), there was a big step down from the tub- too large for kids to do on their own and anyone with bad knees would have trouble.
Very nice location, very convenient to a lot of the big touristy areas and tube. The coffee machines were nice too. Staff was very nice and the luggage storage was convenient
Stayed in March 2024
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Reviewed: March 31, 2024
H-andi
Germany14 Reviews3 helpful votes8.0“We liked it and would stay again at the Citadines Trafalgar Square.”- • Leisure trip
- • Couple
- • Studio
- • Stayed 6 nights
Price/value of Breakfast could be better. I think it was overpriced. A suggestion for improvement: Change the toilet flush from a traditional lever to a push button flush. It helps to reduce water consumption, is easier to use and looks more contemporary.
Great Location. We could walk to Trafalgar Square, London Eye, Big Ben, Westminster Abbey, Buckingham Palace... Friendly and helpful staff.
Stayed in March 2024
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Reviewed: March 29, 2024
Ruth
United Kingdom13 Reviews9.0“Great spot in the heart of the city”- • Leisure trip
- • Couple
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
The room was incredibly dark, which did make it hard to do your hair and makeup, even in the morning
Lovely studio with all we needed and a very comfortable bed. The location was perfect for exploring London too and was quieter than I expected it to be
Stayed in January 2024
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Reviewed: March 28, 2024
Susan
United Kingdom1 review8.0“Convenient”- • Leisure trip
- • Couple
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
Slop in ceiling
Location
Stayed in March 2024
-
Reviewed: March 28, 2024
Sanja
Serbia4 Reviews1 helpful vote9.0“Everything was really great!”- • Business trip
- • Travelers with friends
- • Studio
- • Stayed 4 nights
- • Submitted from a mobile device
Coffe machine 😅
Location, accomodation
Stayed in March 2024
-
Reviewed: March 28, 2024
Carolyn
United States of America7 Reviews8.0“Great location and comfortable beds but could use a little refurbishing”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted from a mobile device
Lack of daily cleaning
Location
Stayed in March 2024
-
Reviewed: March 25, 2024
Daniel
United States of America3 Reviews7.0“Great location. Friendly and helpful staff. Facility just OK.”- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
The property is in need of upgrading. Our first room was far below the standard shown in the pictures for this booking, with significant wear and tear and in need of better cleaning/upkeep. The staff was very accommodating when I brought this to their attention. They helped us in moving to a room that was in better shape and a better representation of the rooms shown in the picture. I rate the staff very high. Overall, however, the quality of the facility is lower than I expected for the price charged.
The location is perfect. Close to the Embankment station, London Eye, Benjamin Franklin House, and Trafalgar Square.
Stayed in March 2024
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