I wasn't told the dinner in the evening needed to be booked, the restaurant did look that busy but was told there was no availability. i had to drive out and could only find a Macdonald's. very disappointed

It was ok

Stayed in April 2024

The room wasn’t particularly clean, there were a few bugs in the bathroom and around the tea/coffee area. The room just felt a bit dingy for a ‘superior’ double room. The fan for the bathroom was clearly broken and made a terribly loud noise when the light was switched on. The breakfast was really disappointing, we arrived in the dining room around 9.15am and there was barely any food left, the pastries were overdone, there was no coffee/tea or juice readily available, we had to wait for this to be brought out. We waited for bacon to come out and when it did eventually come out it was undercooked, smelt funny and was basically inedible.

The beds were really comfy, it was in the perfect location for a wedding we were attending.

Stayed in April 2024

Rooms and facilities were a bit run down, some of the room could have been cleaner (mug stains on the side tables in the room that hadn’t been cleaned - although bathroom was good). For a superior room the bed was small and the room only had basic stuff like a kettle and a tv in it.

Hotel is a bit dated and needs some renovation but was fine. Staff were lovely, helpful and responsive. Room a decent size. We booked a ‘superior’ one. It’s much more of a 3 star experience than a 4 star one though, as it lacked the luxury element one would expect at a 4 star.

Stayed in April 2024

The room was a little cramped and small.

The breakfast was good, a nice selection of hot and cold food.

Stayed in February 2024

Room was supposed to be a premium upgrade room but was very tired and not at all premium.

Spa and breakfast were good.

Stayed in April 2024

It was not a 4* by any means simple things like no plug sockets next to the bed no phone in the room and quite dated overall compared to the photos . There was a fire alarm during one of the nights completely disorganised no one came to get us out our rooms so we didn't know if it was real and couldn't get hold of anyone no compensation offered as a result

The location

Stayed in April 2024

The only problem we had was with breakfast. We arrived for breakfast at 8.50 and the poor lone waitress was rushed off her feet- plates, cups, hot water had all run out. There were no tables relaid-guests were scavenging for cutlery from Vacated tables.

The staff were fantastic. Enjoyed the pool

Stayed in April 2024

Tired and worn fixtures and fittings. Noisy as very close to a busy A road. All areas were overly warm and lots of the radiators couldn’t be turned off. Very expensive considering the shabby state of the place.

Really friendly staff

Stayed in April 2024

The evening meal needed more variety. Salmon taken off the menu on Sunday we should have been told from Friday evening. Roast chicken ordered. Husband given roast pork. Staff need to write the orders down. We were given a complimentary drink We had a room with interconnected door. We requested to move but told no rooms. X2 nights guest was quiet. But the last night we were woken by a guest using foul language. Ok Decor in the restaurant needs updating. Didn't feel to dress for our evening meal.

The hotel was across the road from Clumber Trust Park Spa facilities were adequate..nice to know there was a child free times. The evening meal was good portion and nicely presented The lady at reception happy to listen to our upsetting last night. Stated that she would address it. Hospitality shown on Monday morning by a mature member of staff (Helen) we think for breakfast was so lovely. She's a credit to the hotel.

Stayed in April 2024

Definitely eat out, the food was dreadful

Nice clean rooms, convenient, spa was lovely.

Stayed in March 2024

Room was rather unmodernised. Don't like shower in bath. but for one night it was fine. No hairdryer surprisingly in room.

Dinner was perfectly adequate. Left too early for breakfast

Stayed in March 2024

A continental Breakfast could have been available earlier

Stayed in March 2024

Our treatment at the spa had not been booked in correctly over the phone, so we're we're unable to have a treatment. This was very disappointing as it was a special treat.

The hotel room was a very good size. Beautiful location.

Stayed in March 2024

80's and 90's decor and thread bear room, with Homesense thrown in

The welcome

Stayed in March 2024

Spa staff very grumpy and not at all helpful Bar closed no alcoholic drinks Dirty room and toilets

Spa nice area Reception staff helpful

Stayed in February 2024

The internet is practically non-existent. We tried for ages and eventually given up. It may say free on the website but there is no connection thats good enough to work from, even as far as checking emails.

Staff is pleasant.

Stayed in March 2024

The bathroom is down two steps from the bedroom and very dangerous. No warning signs. Only a matter of time before someone gets out of bed, goes to sleep through night and falls. Damp in the corner of walls. Tv was tiny and the arm was it was hold on to the wall with was twisted. Very dated.

The swimming, sauna and steam room. Plenty of parking. Great location

Stayed in March 2024

see above

staff and facility's very good breakfast very good choices room was very tired looking paintings changed and left dark patches where old things were tv did not work child lock on window broken bath had a chip in it, reception did offer a room change but we declined as we only had 1 more night to stay.

Stayed in March 2024

Fell over in the shoes due to bath mat not being fit for purpose , filled in accident form but not been contacted by the hotel . The bathroom was filthy . The food is over priced

The staff are friendly

Stayed in February 2024

Felt run down and tired inside. Not the cleanest in parts. Staff were very busy so plenty of waiting around. I didn’t realise children could only swim between 4-6pm.

Good location, good layout. Friendly staff.

Stayed in February 2024

Needs update to rooms, in need of decorating, dusty.

Location, easy to find

Stayed in February 2024

no robes were available upon going to the spa, personally prefer thicker duvets and more pillows

the staff were great, facilities good. Lovely meal in restaurant and lots of stunning woods to roam round.

Stayed in December 2023

The food was terrible we waited 90 minutes for it to arrive and it was lukewarm when it did arrive. The prices were expensive.

Staff were friendly and helpful

Stayed in January 2024

Long wait for food at dinner Requests not met

Friendly staff, although not many Good breakfast Large spacious room

Stayed in February 2024