My stay was comfortable, but for a 4 star hotel you would expect more attention on some of the finer details and wider aspects of the accommodation. For example, there was no bottled water in my room upon arrival (when I asked to buy some at the bar I was told there should have been some in my room and was given some, but this was not replenished every day). Similarly, there was no shower gel in my bathroom and this was not checked or replenished either. The sink in my room did not drain well due to it being blocked and the decor in some internal and external areas of the hotel looked tired and needs some updating. There was also a very damp smell in one of the stairwells between floors and there was no air conditioning in the rooms. These things did not interrupt my stay too much, but the hotel should perhaps prioritise these things if they want to retain their 4 star status.

The property is conveniently located just off the A1. The room was comfortable and clean and the pool / spa area was very nice. The staff were all really lovely; the receptionists were very friendly and the girls in the bar / restaurant were really helpful. The breakfast was very good and again, the staff were very nice and friendly.

Stayed in August 2025

Shower did not work

Stayed in August 2025

Very friendly and efficient front of house staff. Well appointed and comfortable room.

Stayed in August 2025

The sink in my room was very blocked and did not drain very well. The body wash in the shower was empty and not replenished. There was no bottled water in my room upon arrival so I had to ask for this at the bar. It was also not replenished on day 2 of my stay.

Pool and gym area were nice..Bed was comfortable.

Stayed in August 2025

Corridors need work as do the outside areas

Refurbished rooms were excellent

Stayed in August 2025

Room was beautiful

Stayed in August 2025

Tables and chairs outside the restaurant are in a poor state of repair and need replacing before someone has an accident. Rooms could be cleaned better with regards to the floors and bathroom

Facilities were good and public areas nice. Breakfast was good.

Stayed in August 2025

No air con so room was too hot to sleep

Great pool and breakfast, very comfortable bed and nice design

Stayed in August 2025

No air con so the room was melting hot. The floor in the bathroom was spongy and seemed to absorb water after a shower

Comfy beds

Stayed in August 2025

N/A

Reception staff very good, believe Julie???

Stayed in August 2025

We had to wait about an hour to received our evening food on the restaurant. There were only two members of staff and they were rushed off their feet as the restaurant was full.

Room was lovely and spa facilities were great.

Stayed in August 2025

Room key stopped working when I had loads of bags.

Pleasant experience. Lovely breakfast staff.

Stayed in August 2025

In much need of a simple paint job inside to freshen the place up Restaurant staff seemed stressed and a tad rude as a result- tried booking a table for 7pm- was told ‘fully booked’- in reality maybe a third of restaurant in use. A kind fellow traveller gave me his slot as his family couldn’t wait that long to get a bite.

One night stay with my two lads after long drive from Scotland en route to Sherwood CP. Pool was the highlight! Room was nice/ clean and three beds a good idea. Most staff very friendly- Reception staff on arrival very abrupt and not welcoming- staff on reception upon departure didn’t even look up from PC/ enquire about stay or say goodbye! Not great when reception are the frontline team/ face of the company. Cleaning staff v friendly though which makes up for this lack of professionalism from reception staff.

Stayed in August 2025

There neede to be a dedicated staff member for the bar as we were often stood waiting for some time to get a drink or to be seated as the 2 staff who were on were taking food orders, preparing drinks for diners, taking and bringing food as well as showing people to thier tables. This left customers who just wanted a drink waiting unacceptable times to the point of them leaving and not bothering.

The property is always clean and tidy, the staff are friendly, the food is delicious and although we didn't use the spa this time it has always been a lovely place to relax.

Stayed in July 2025

Nothing - everything was great

The restaurant and spa were great additions - very good value for the price we paid.

Stayed in July 2025

The bed was too small ( we’re probably spoilt by other hotel stays!)

Good value for money, staff and food very nice, enjoyed the location

Stayed in July 2025

In need of decoration and repair mainly in corridors glass was broken in room window was supposed to get a garden view but ended on the front with all the noisy traffic

Good food and spa

Stayed in July 2025

Dust on headboard No air conditioning

Pool and Sauna Dinner

Stayed in July 2025

Could have done with some sun loungers in the courtyard as it was a very hot day and it would have been nice to relax outside .

Very relaxing Really nice room Nice pool Very clean Nice staff Lovely evening meal

Stayed in July 2025

No air conditioning meant the room was very warm. You could open the windows a little but the road noise was too loud. The bathroom door would not close...this must have been like this for some time indicating a poor maintenance plan. The spa was not on par with other hotels in this class. My friend ordered the bridal suite but got a different room...along with a card wishing them congratulations on their third wedding anniversary when, in reality, it was their wedding! The room rate was way too much for the standard of hotel accommodation.

The food was very good and the car parking excellent. Breakfast a bit variable. Good eggs one day, poor the next.

Stayed in July 2025

Excellent breakfast and staff organised our menu for a party of ten exactly as requested. Recently re furbished room was very comfortable.

Stayed in July 2025

The outside paint work and all grounds were scruffy. It's a shame to see the state of the conservatory and court yard that we got married in 26yrs ago. Just small details like that showed now run down things had become. However inside of the hotel is lovely and I could see renovation work had started

Spa was nice and quiet. Room interior. Location.

Stayed in July 2025

No air con

Plenty of parking

Stayed in June 2025

Love it so relaxing

Stayed in June 2025