Slightly busy and disorganised at breakfast

It was our second visit here and it was very comfortable and we enjoyed our meal and using the swimming pool

Stayed in April 2024

Room dated. Paying for car park, booking.com doesn’t tell you that reasonable priced room then hit with £9 to park car

Location

Stayed in April 2024

Nothing

Excellent choice

Stayed in April 2024

There was no shelf in the bathroom - this would be helpful to store toiletries. The room, although very good, was slightly cramped.

The leisure facilities were excellent. The restaurant very good. The room was very good.

Stayed in April 2024

The room was not of 4 star standard, cracked bathroom sink, unstable bath to stand in when showering. Room had rubbish from the previous occupant. No fridge! The bed was not comfortable and the decor was not of a high standard.

Location was ok, reception and bar areas were nice.

Stayed in April 2024

There was nothing I didn't like no issues at all

Lovely room, five minute walk into Chester great breakfast. All good

Stayed in April 2024

Nothing

All staff were welcoming and the spa was great

Stayed in April 2024

Prices from the Bar were horrendous, £10 for a glass of wine , Bar Staff hopeless , phones in use while behind the Bar , 3 Tv on far too loud

Was modern and clean , Breakfast was excellent, car parking not so good

Stayed in April 2024

Had to stipulate when I would arrive at breakfast. Couldn’t just turn up. Could do with better toilet paper which was too thin! Bath/shower could do with upgrade

Clean both rooms and buildings. Rooms comfortable. Breakfast was OK. Staff were brilliant. I enjoyed my stay.

Stayed in April 2024

Very good choices for breakfast we did also eat in the restaurant one evening and the service and food we exceptional very good value for money our room was very spacious and enjoyed the spa the location of the hotel convenient for the town centre, city wall and cathedral would defiantly use this hotel again when visiting Chester

Stayed in April 2024

X

Spaciousness, cleanliness and airyness

Stayed in April 2024

The twin room we were allocated was so small we had to plan who was moving where next in room. Our suitcase was constantly moved to let us get around! The bathroom was minute too. The room needed refurbishing. A first for us as we'd always been satisfied with our room on every occasion. One thing that really bugs me! You leave info about where to put towels you want to changing so that other, unused ones were not unnecessarily laundered. Excellent. It never happened. All towels in room were changed every day. What a waste of money, our planets resources, and effort to get it right. Breakfast was not as good as usual

Been staying at the mill since it first opened. Location is great for the city and the staff are consistently friendly and professional.

Stayed in April 2024

Bathroom

Lovley building

Stayed in April 2024

Price of Guinness!

Great service by all staff. Missed Sam though who was on holiday.

Stayed in April 2024

Beds were uncomfortable and the extractor fan was broken in the room. Also it wasn’t made obvious it was £9 a day parking. Not to mention the padlock to keep your car safe was broken and smashed bottled glass on the entrance. Which when you pay the amount you had to it would be nice not to worry about puncturing your tyres.

The spa was good and a good location.

Stayed in April 2024

Nothing to criticise

The hotel, which is in easy reach of the railway station, is also within easy walking distance of all the main places of interest in the old city. The location of the hotel by a canal is lovely. All the staff with whom we came into contact were very pleasant, cheerful and helpful. The rooms were of a good size, and the beds were big and comfortable.

Stayed in April 2024

Tiny bathroom with weak shower over a bath, difficult to get in and out. Hard pillows. No bar meals in evening only main restaurant with poor vegetarian options. Cramped car park.

Warm welcome. Attractive hotel close to city centre. Good breakfast with good service.

Stayed in April 2024

Great place to stay,decent bar ,great restaurant and excellent breakfast, plus pool facilities

Stayed in April 2024

All fine.

Staff breakfast location

Stayed in April 2024

Beds could be comfier, only one plug socket in room, being very picky because there wasn’t much wrong!

Good location, clean, breakfast and spa included

Stayed in April 2024

Cold pool

The pool was very cold but everything else was good 👍

Stayed in April 2024

Can’t be changed but the hotel in close to a busy road which is an issue if you are light sleeper but staff quick to take action

Staff very accommodating and helpful. After asking to be moved to a quieter room we were given a considerable upgrade in room. Very clean and comfortable

Stayed in April 2024

Breakfast was adequate but not special. For the hot food there was scrambled egg (watery) fried egg, bacon (covered in that unpleasant white stuff) hash browns, beans and tomatoes but no mushrooms and no black pudding. I have had worse but also much better. There was a good selection of cereals and fruit juice as well as croissants and toast.

Room excellent, spacious and comfortable. Lots of room in the bathroom too.

Stayed in April 2024

Rooms a bit dated

Stayed in March 2024