Older showers

Very friendly, good food

Stayed in May 2024

Nothing to complain about, all was fine for us. I could advise travelers who have mobility issues or really small children is not to book the rooms at the top of the hotel as the stairs are really steep. But I'm sure the staff would advise on this.

The location of the hotel was excellent, right on the harbour side. Checking in was easy with everything ready for us. The room had a great view of the abbey and was warm and comfy. There was a nice friendly atmosphere around the hotel and bar. Being in the centre of Whitby meant there was a good selection of shops, restaurants and bars to visit.

Stayed in February 2024

Typical spring weather, it was raining.

The room and facilities were adequate. The breakfast was excellent.

Stayed in April 2024

The bathroom had mould around shower and sink was blocked (I mentioned this on our departure). Access to room was a little difficult due to door being very close to a staircase.

Staff were friendly and welcoming. Bedroom was clean and beds were comfortable. Bathroom needed a complete update. The room was quiet. Breakfast was good.

Stayed in May 2024

A little noisy but had done homework and was aware prior to booking.

Very friendly welcoming staff. Basic but very clean accommodation. Great breakfast.

Stayed in April 2024

Our room looked onto the balcony and people sitting on tables looked in. So couldn't have window open but this was only during pub opening hours. And for low mobility best room as rest were up more steps

Location was great especially when had a night drinking

Stayed in March 2024

Toaster

Very good breakfast and very helpful staff

Stayed in April 2024

Rooms a little smaller than expected.

Location superb, breakfast and food excellent. Very friendly, helpful and efficient staff.

Stayed in April 2024

Bed had a board on top of mattress sticking out caught it on my leg few times 😫

Staff amazing.

Stayed in April 2024

Rooms are tired and breakfast was cold. No hot water for tea, no side plates for toast. We had breakfast at 9.30 and they finish at 10 so obviously didn't want to cater for the late rises lol. Was good value just ashame about breakfast.

Great location, fantastic band on. Clean rooms and good linen.

Stayed in April 2024

great welcome Maria was sensitive, considerate, efficient, hardworking

Stayed in April 2024

The shower

Location was very important to us and the Pier Inn is in a prime position

Stayed in April 2024

Lovely staff , excellent location , breakfast excellent. Views were amazing x

Stayed in April 2024

Could have had fish for breakfast.

Breakfast and evening meals all good and good beer on tap. Room and facilities when as expected. A good old proper pub in a good location.

Stayed in April 2024

Room was comfortable but needs an update, along with the bathroom.

Location and breakfast were great.

Stayed in April 2024

Bathroom extractor, shaver socket and light over sink not working.

Good value for money. Staff helpful.

Stayed in April 2024

Rusty bedside lamp, cracked sink, patched up holes in bathroom door, stair carpet dirty

Good location, nice view and good breakfast

Stayed in April 2024

Some reviews criticised the bathroom. Mine was a little dated/basic but it had everything I needed, it was clean and everything worked so I was happy. What I would say though that to get into my room (9 I think), I had to go through two doors. The internal light between the two doors seemed to be a proximity light that was triggered on the staircase or landing. Fine when you are returning to your room, but if you are leaving it in the evening, you will find yourself trying to lock your door in the dark until you go through the second door.

Great location within walking distance of all the highlights of central Whitby. WiFi worked really well. I received a warm welcome from the person who checked me in and I found all the staff friendly and helpful. The room was clean, comfortable and had plenty of refreshments. When you arrive you can park outside for 15 minutes to unload and you are given a car parking permit for on street parking on the hill behind the hotel. This parking permit was a real bonus! My top tip about this place - when you check in, you are given a key code for the back door. Although I only stayed for two nights, it was part of a longer trip so I had a large heavy bag plus some camera gear. I knew that whilst I would manage to get it up the stairs, it would be a bit of a struggle for me. This is an old building with a staircase that is narrow and has a turn in it. Very characterful but…. However, two buildings along (towards the bridge) is an alley called The Cragg. Once you have your key code, use this alley with heavy luggage. You still have some steps but they are wider and in two sets of four. Once in the hotel, you are now on the first floor and have cut out the first internal staircase. Obviously, you need to have obtained your room key first.

Stayed in April 2024

Neither the shower or the bathroom light worked, we were offered other accommodation which had obviously been lived in and not cleaned, so not impressed with that.

Lovely clean room with great views across the harbour . The staff were very friendly and helpful.

Stayed in April 2024

Noise from another guest above singing all night.

Good location clean tidy staff nice.

Stayed in April 2024

Location great and food fresh and delicious

Stayed in April 2024

Mattress on bed wasn’t up to much too springy

Breakfast was lovely

Stayed in April 2024

Could do with a good tidy up. The living room radiator had a thick layer of dust behind it. Property is In need of painting. Bedrooms & bathroom were clean. Kitchen bench’s were sticky, need a good clean.

Location.

Stayed in March 2024

I book a double room with a double bed, we got a room with 2 singles

The location was good

Stayed in March 2024